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Monument reviews

Monument's logo
Rated Excellent • 4.94/5

Monument reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 1,686 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monument have trended negatively over the past 90 days

Monument Savings is loved for its easy-to-use app, competitive interest rates, and quick transfers that make managing money a breeze. The customer service is friendly and responsive, adding to the smooth experience. However, some users have been frustrated by occasional interest rate drops and limited weekend support, while a few faced serious issues with fund access and app glitches.

Positive themes

  • Monument Savings app is super easy to use and makes managing money simple.
  • Monument Savings offers competitive interest rates that help money grow steadily.
  • Transfers with Monument Savings are fast and often instant with clear notifications.

Negative themes

  • Some users found Monument Savings' interest rates dropped too quickly after joining.
  • A few had serious issues accessing funds or poor communication from Monument Savings.
  • The app has glitches and lacks features like a logout or account closing button for some.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 1686 company reviews • Last reviewed within 7 days

Easy to open an account and manage it online

Savings • 16th April 2026

Easy to open an account, manage it

{"display":"Terry H","full_name":"Terry H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Pleased to have opened an account

Savings • 15th April 2026

Pleased to have opened an account

{"display":"Craig L","full_name":"Craig L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 4/5

    Am still new to the bank not much experience as yet .

    Am still new to the bank not much experience as yet . The banking app is plain.

    {"display":"Winston M","full_name":"Winston M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Winston M 15th April 2026
  • 5/5

    Love seeing the interest accrue...

    I have had an account for a couple of years and the interest rates were excellent, as is the customer service if you have to... I have had an account for a couple of years and the interest rates were excellent, as is the customer service if you have to call..but its the app that I really love, you can see daily how much your money is earning, very easy to navigate, by far my favourite " anything to do with money" I wish I had found them sooner Read more Read less

    {"display":"diana","full_name":"diana","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    diana 15th April 2026
  • 5/5

    I like the App, it is clear and easy to use.

    I like the App, it is clear and easy to use.

    {"display":"Stephanie ","full_name":"Stephanie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephanie 15th April 2026
  • 5/5

    I have found it easy to set up and manage my account.

    I have found it easy to set up and manage my account.

    {"display":"Henrietta C","full_name":"Henrietta C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Henrietta C 15th April 2026
  • 5/5

    Very simple and easy to use 5 star

    Very simple and easy to use . Withdrawals and deposits are in the account almost instantly . The App is simple and easy to use... Very simple and easy to use . Withdrawals and deposits are in the account almost instantly . The App is simple and easy to use giving you a clear picture of your savings and interest earned on a daily basis . Read more Read less

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen H 15th April 2026
  • 5/5

    Excellent bank and easy to use app..

    Excellent bank and easy to use app showing interest accumulating daily. Very transparent.

    {"display":"Helen N","full_name":"Helen N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen N 15th April 2026
  • 4/5

    Clear account opening process and good customer service

    Account opening and account administration was quite straightforward and clear. The customer service I've received so far has been good and the account is competitive... Account opening and account administration was quite straightforward and clear. The customer service I've received so far has been good and the account is competitive in the current market. First account with them and so far so good. Read more Read less

    {"display":"Susie","full_name":"Susie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susie 15th April 2026
  • 5/5

    In a word, Quick.

    In a word, Quick. Super fast to set up, transfers are easy and instantaneous, and the rates are excellent.

    {"display":"Brian G","full_name":"Brian G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian G 15th April 2026
  • 5/5

    Easy to navigate and great rates

    Easy to navigate and great rates

    {"display":"Rachel W","full_name":"Rachel W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rachel W 15th April 2026

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