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Monument reviews

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Rated Excellent • 4.95/5

Monument reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 1,358 product reviews

Average score of 4.95/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monument have trended negatively over the past 90 days

Monument Savings is loved for its easy-to-use app, competitive interest rates, and quick, hassle-free transactions. People appreciate the clear communication and friendly customer service that makes saving straightforward and stress-free. However, a few have struggled with slow responses or rigid rules around withdrawals, which can be frustrating when access to funds is urgent.

Positive themes

  • Monument Savings app is simple, intuitive and a joy to use.
  • Monument Savings offers competitive interest rates that really help money grow.
  • Monument Savings customer service is friendly and quick to help.

Negative themes

  • Monument Savings can be slow or unhelpful when urgent withdrawals are needed.
  • Some find Monument Savings app glitchy or lacking key features like logout or account closure.
  • High minimum deposits and quick rate cuts have annoyed some Monument Savings users.
Summarised by AI
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About Monument

Monument is the first UK challenger bank built to support professionals, entrepreneurs and ambitious savers in growing and enjoying their wealth.

Monument is focused on delivering a better banking experience through straightforward savings products, wealth-tracking tools, exceptional service and curated lifestyle benefits. Everything is designed to help our clients make more of life.

Their savings products include Easy Access, Limited Access, Fixed Term Deposits, Notice Accounts and an Easy Access Cash ISA.

Monument at a glance

Contact details

Phone
02045248080
Email
[email protected]
Main address
33 Cavendish Square, W1G 0PW London, United Kingdom

Reviews for Monument

Showing 11 of 1358 company reviews • Last reviewed within 7 days

Easy to open, fast transfers, good app, good interes...

Savings • 20th March 2026

Easy to open, fast transfers, good app, good interest rate

{"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Positive throughout and intuitive

Savings • 16th March 2026

Positive throughout and intuitive

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 4/5

    Going well so far.

    Going well so far. I am a newbie customer so time will tell.

    {"display":"Mark L","full_name":"Mark L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark L 16th March 2026
  • 5/5

    Easy to use

    The app is so easy to use, emails from Monument are well laid out, simple and easy to understand.

    {"display":"Customer ","full_name":"Customer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Customer 16th March 2026
  • 5/5

    all good - very easy to operate.

    all good - very easy to operate. never faces any hassle. never got the need to contact customer support. very very intuitive app

    {"display":"Shreethi Srirama","full_name":"Shreethi Srirama","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1397308.png"}}'s avatar
    Savings
    Shreethi Srirama 15th March 2026
  • 5/5

    Experience good so far

    Experience good so far, but never had to contact customer service so can't comment. Good interest rate in first year but not great after that... Experience good so far, but never had to contact customer service so can't comment. Good interest rate in first year but not great after that so I do not intend to keep my account after that time. A more competitive standard rate would make monument a lot more attractive Read more Read less

    {"display":"Colin M","full_name":"Colin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin M 15th March 2026
  • 5/5

    Easy to use, fast and excellent app

    Easy to use, fast and excellent app

    {"display":"Nathalie Thomas","full_name":"Nathalie Thomas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1394391.png"}}'s avatar
    Savings
    Nathalie Thomas 12th March 2026
  • 5/5

    Excellent interest rate, easy to use app.

    Excellent interest rate, easy to use app. My mum is also using them now for some of her savings. They pay the interest direct to her bank account without fail.

    {"display":"Jason G","full_name":"Jason G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jason G 12th March 2026
  • 5/5

    Monumental

    Straight forward easy to open ISA

    {"display":"Debrazebrac","full_name":"Debrazebrac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debrazebrac 11th March 2026
  • 4/5

    Have no complaints

    Started saving last year. Found the returns on investment as they said. Have no complaints as they keep me informed of any changes and news.

    {"display":"FAC","full_name":"FAC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    FAC 11th March 2026
  • 5/5

    A Great Experience

    I felt my money was safe. I love the App which is easy to use. Communication was good.

    {"display":"Sandra Moran","full_name":"Sandra Moran","avatar":{"url":"\/assets\/uploads\/avatars\/users\/6994.png"}}'s avatar
    Savings
    Sandra Moran 10th March 2026

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