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Northern Community Bank (formerly Pennine Community Credit Union): Loans reviews

Name: Loans
Rating: 4.91 (1262 reviews)

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4.91

Based on 1,262 reviews, last reviewed 16th Jun 2026

18700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

Excellent customer service everytime Excellent customer service everytime Reviewed on: 16th June 2026

Latest lowest rating:

1

I'm a new account holder, I did the payroll loan sch... I'm a new account holder, I did the payroll loan scheme and I can honestly say it was simple and easy to do not even a hour. I got approved within 2 d... Read more Reviewed on: 10th April 2026

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About this product

Northern Community Bank, offer loans from £150 to £15,000, with repayments tailored to
suit your financial situation.

Offering £500 Family Loan and Savings Scheme is an option too. Account holders can borrow while using your Child Benefit for repayments, helping you manage your finances.

If you’ve used Northern Community Bank before, you can also leave a review and share your experience.

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Northern Community Bank (formerly Pennine Community Credit Union) Loans reviews (1262)

Found myself in a struggle and PCCU were there to help

Found myself in a struggle and due to poor credit despite being on a decent income no where would accept me in my time of need except for PCCU. I know they have a lot of things they have to consider when deciding eligibility but I am grateful they were able to help me in my time of need. Now each month I get peace of mind knowing I’m not only paying my loan back but I am also adding into savings which may help us in the future. Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi John, Thank you so much for taking the time to tell us about your experience with PCCU. We are delighted that this was a positive experience for you. All feedback is gratefully received and helps us to continuously improve the service and products we offer our members. Many thanks! Response date: 20th June 2025

Excellent service

Always straight forward, very helpful customer service team nothing is too much when I ring up Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Rebecca, Thank you for sharing your experience with PCCU. We are delighted to see the 5* review! Much appreciated! Response date: 20th June 2025

Brilliant from start to finish

Quick and easy with superb customer service Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Siobhan, Thank you for your 5-star rating! Our team works very hard to ensure we deliver great service to the members. We aim to make sure that your experience with us is as easy and straightforward as possible. Many thanks! Response date: 20th June 2025

They are amazing.

They are amazing. It's nice to know that they are there to help with loans and savings. Loans are dealt with right away for families struggling. Being able to go to a company for a loan and be accepted is amazing. Families know that there is help with them and if you need any help they are there instantly Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Chantelle, Thank you so much for your kind review. Our team pride themselves on offering a friendly and professional service, making sure our members are at the centre of everything we do. Many thanks! Response date: 20th June 2025

Brilliant customer service great support over the ph...

Brilliant customer service great support over the phone and nice people too speak too easy too use app Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Leah, Thank you for sharing your experience with PCCU. We are delighted to see the 5* review! Much appreciated! Response date: 20th June 2025

Pennine have been amazing, customer seriously has be...

Pennine have been amazing, customer seriously has been perfect. Hassle free and so easy to deal with. Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Soph, Thank you for sharing your experience with PCCU. We are so pleased we could help. Many thanks! Response date: 20th June 2025

Very helpful and friendly staff helps me and my chil...

Very helpful and friendly staff helps me and my child budget. Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Michelle, Thank you very much for your feedback. We are pleased to hear about your experience with us. Many thanks! Response date: 20th June 2025

Very helpful, Very good communication

Very helpful, Very good communication Reviewed on: 19th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Tanya, Thank you for sharing your experience with PCCU. We are so pleased we could help. Many thanks! Response date: 20th June 2025

Excellent service always there to help when needed

Excellent service always there to help when needed Reviewed on: 18th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Kimberley, Thank you for your 5-star rating! Our team works very hard to ensure we deliver great service to the members. We aim to make sure that your experience with us is as easy and straightforward as possible. Many thanks! Response date: 19th June 2025

Excellent

PCCU , where really good and fast when applying for my loan. Reviewed on: 18th June 2025

Reply from Northern Community Bank (formerly Pennine Community Credit Union) Hi Paul, Thank you for sharing your experience with PCCU. We are delighted to see the 5* review! Much appreciated! Response date: 19th June 2025

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