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South Manchester Credit Union reviews

South Manchester Credit Union's logo
Rated Excellent 4.89/5

South Manchester Credit Union reviews

Verified business Last reviewed within 7 days
  • UK-based contact centre
    UK-based contact centre
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 593 product reviews

Average score of 4.89/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for South Manchester Credit Union have trended positively over the past 90 days

South Manchester Credit Union is loved for its friendly, helpful staff who make loans and savings easy and stress-free. People appreciate the quick, clear communication and the genuine care shown, especially during tough times. The affordable rates and ethical approach to lending and saving really stand out. While most experiences are positive, a few mention occasional abrupt staff or minor app issues.

Positive themes

  • South Manchester Credit Union’s staff are friendly, helpful, and make everything easy.
  • Loans and savings with South Manchester Credit Union are affordable and fair.
  • The loan process is quick and straightforward with clear communication.

Negative themes

  • A few found some staff abrupt or unkind on occasion.
  • Some users had minor issues with the app or online system.
Summarised by AI
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About South Manchester Credit Union

South Manchester Credit Union serves people living in Central and South Manchester with secure savings accounts and affordable loans.

A not for profit cooperative with 5,000 members, SMCU works with local community partners as well as The Sound Pound Group, the Greater Manchester consortium of credit unions.

Together with Transport for Greater Manchester, the Sound Pound Group are delivering an innovative loan product to smooth the cost of travel for buses and trams.


South Manchester Credit Union at a glance

Contact details

Phone
0161 448 0200
Email
[email protected]
Main address
187 Fog Lane, Burnage, M20 6FJ
Social media

Reviews for South Manchester Credit Union

Showing 11 of 593 company reviews Last reviewed within 7 days

Great communication

Savings 27th June 2026

They always keep me up to date with what’s happening and are so pleasant and easy to talk to

Rated Excellent 5.00/5
Read more product reviews

i have been with them since i moved out for uni, hon...

Loans 26th June 2026

i have been with them since i moved out for uni, honestly couldn’t recommend them more

{"display":"TM","full_name":"TM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
TM
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    They are just a Brilliant and FANTASTIC union.

    They are just a Brilliant and FANTASTIC union. Really people Focused, Heart Focused, Community Focused. Helping Focused. Not many institutions / places will keep getting... They are just a Brilliant and FANTASTIC union. Really people Focused, Heart Focused, Community Focused. Helping Focused. Not many institutions / places will keep getting straight 5 star reviews. They deserve each and everyone. I just wished I joined sooner, especially being let down by North Manchester. I applied for a top up, and Trish called me to advise my loan had gone though, as took awhile, to get back to her on the app. Just so lovely and thoughtful. All my friends want to join but not Manchester based, they can't belive such a brilliant set of people and principles. Thank you all, greatly appreciated. Read more Read less

    {"display":"Elisha M","full_name":"Elisha M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Elisha M 26th June 2026
  • 5.00/5

    Great service

    Such a good service, very friendly staff and very quick at dealing with enquiries, would definitely recommend!

    {"display":"Eileen M","full_name":"Eileen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eileen M 25th June 2026
  • 5.00/5

    I cannot thank South Manchester Credit Union enough...

    I cannot thank South Manchester Credit Union enough for the support they have given me over the years. They have always been there for me... I cannot thank South Manchester Credit Union enough for the support they have given me over the years. They have always been there for me during difficult times when I needed financial help the most. The staff are friendly, professional, understanding, and treat people with respect and dignity. What I appreciate most is how easy and stress-free they make the process. They genuinely care about their members and always try to help where they can. Their service has given me peace of mind on several occasions, and I am very grateful for their support. I would highly recommend South Manchester Credit Union to anyone looking for a trustworthy, reliable, and community-focused financial service. Thank you for always being there when I needed you. Read more Read less

    {"display":"Shabz 369","full_name":"Shabz 369","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1213690.png"}}'s avatar
    Loans
    Shabz 369 25th June 2026
  • 5.00/5

    Very helpful and understanding , we’re very informat...

    Very helpful and understanding , we’re very informative, also quick to respond

    {"display":"Gillian ","full_name":"Gillian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Gillian 25th June 2026
  • 2.00/5

    Turned me down when i needed the loan most even afte...

    Turned me down when i needed the loan most even after doing checks and i provided evidence and all my documents i was still being... Turned me down when i needed the loan most even after doing checks and i provided evidence and all my documents i was still being asked to provide more documents even when they knew they wont give me the loan from the start. I showed that i was genuine. Looks like it was cause i was African, because everyone else who applied with me got it. But its all good. Read more Read less

    {"display":"Felicitas O","full_name":"Felicitas O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Felicitas O 23rd June 2026
  • 5.00/5

    SMCU are Life savers, I was hopeless at some due to...

    SMCU are Life savers, I was hopeless at some due to being unable to pay my fees. SMCU came through for me

    {"display":"idris hamzat","full_name":"idris hamzat","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1215771.png"}}'s avatar
    Loans
    idris hamzat 20th June 2026
  • 5.00/5

    I have good experience with loan applications.

    I have good experience with loan applications. South manchester credit union has been supportive and application processes are not complex

    {"display":"olayinka longe","full_name":"olayinka longe","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1674392.png"}}'s avatar
    Loans
    olayinka longe 20th June 2026
  • 5.00/5

    Cannot fault them on anything.

    Cannot fault them on anything. There customer service is 2nd to none. They are so helpful, quick to respond to any queries. Excellent service

    {"display":"Maggie W","full_name":"Maggie W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maggie W 19th June 2026
  • 5.00/5

    Amazing service

    They are so helpful with any requests you make. Always reply really quickly. All round excellent service cannot fault them.

    {"display":"Maggie W","full_name":"Maggie W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Maggie W 19th June 2026

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