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South Manchester Credit Union reviews

South Manchester Credit Union's logo
Rated Excellent • 4.90/5

South Manchester Credit Union reviews

Verified business Last reviewed within 7 days
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  • UK-based contact centre
    UK-based contact centre
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 553 product reviews

Average score of 4.90/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for South Manchester Credit Union have trended negatively over the past 90 days

South Manchester Credit Union is loved for its friendly, helpful staff who make loans and savings easy and stress-free. People appreciate the quick, clear communication and the genuine care shown, especially during tough times. The affordable rates and ethical approach to lending and saving really stand out. While most experiences are positive, a few mention occasional abrupt staff or minor app issues.

Positive themes

  • South Manchester Credit Union’s staff are friendly, helpful, and make everything easy.
  • Loans and savings with South Manchester Credit Union are affordable and fair.
  • The loan process is quick and straightforward with clear communication.

Negative themes

  • A few found some staff abrupt or unkind on occasion.
  • Some users had minor issues with the app or online system.
Summarised by AI
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About South Manchester Credit Union

South Manchester Credit Union serves people living in Central and South Manchester with secure savings accounts and affordable loans.

A not for profit cooperative with 5,000 members, SMCU works with local community partners as well as The Sound Pound Group, the Greater Manchester consortium of credit unions.

Together with Transport for Greater Manchester, the Sound Pound Group are delivering an innovative loan product to smooth the cost of travel for buses and trams.


South Manchester Credit Union at a glance

Contact details

Phone
0161 448 0200
Email
[email protected]
Main address
187 Fog Lane, Burnage, M20 6FJ
Social media

Reviews for South Manchester Credit Union

Showing 11 of 553 company reviews • Last reviewed within 7 days

Credit union are a god send!

Loans • 4th June 2026

Credit union are a god send!! They have stopped me getting into debt with loan sharks,they manage my savings for me and have saved the... Credit union are a god send!! They have stopped me getting into debt with loan sharks,they manage my savings for me and have saved the day with unexpected bills,needing clothes and other emergencies,honestly cant fault them,ive been with them over 15yrs and its the best thing I joined. Read more Read less

{"display":"Kellyanne h","full_name":"Kellyanne h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Simple & fast money matters help/advice look no further

Savings • 3rd June 2026

They give you clear hope that there is help and their advice is so simple and easy to follow! It’s a savings without realising how... They give you clear hope that there is help and their advice is so simple and easy to follow! It’s a savings without realising how much you’re putting away and can fall back on, it’s not stressful, no hidden agendas or charges! More to these businesses helping the community! Read more Read less

{"display":"F A","full_name":"F A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
F A
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Brilliant service really caring listen to why I need...

    Brilliant service really caring listen to why I needed the loan was there from get go can’t thank them another will always song there praises

    {"display":"Joann McCann","full_name":"Joann McCann","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Joann McCann 2nd June 2026
  • 5.00/5

    Great Service and great customer care.

    Great Service and great customer care.

    {"display":"Samantha A","full_name":"Samantha A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Samantha A 2nd June 2026
  • 5.00/5

    Fantastic staff and quality service everytime.

    The staff are always friendly and helpful, and respond the queries really quickly. I can't fault them, they've been there for me for over 20... The staff are always friendly and helpful, and respond the queries really quickly. I can't fault them, they've been there for me for over 20 years now and have gone above and beyond to help me during difficult times. Read more Read less

    {"display":"Christine O","full_name":"Christine O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Christine O 31st May 2026
  • 5.00/5

    Fantastic credit union..

    Have been with them for many years now, always so helpful, friendly, fast and efficient. Never any problems loans accepted and transferred very same day,... Have been with them for many years now, always so helpful, friendly, fast and efficient. Never any problems loans accepted and transferred very same day, could not recommend them enough, thanks for all your hard work guys,very much appreciated. Read more Read less

    {"display":"Emma H","full_name":"Emma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Emma H 29th May 2026
  • 5.00/5

    Friendly staff who are very professional and make su...

    Friendly staff who are very professional and make sure that the loan you are applying for is right for you, they will go above and beyond but also act responsibly

    {"display":"Cat B","full_name":"Cat B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Cat B 29th May 2026
  • 5.00/5

    Very friendly, helpful and good experience.

    Very friendly, helpful and good experience. Thank you very much.

    {"display":"Sulyn ","full_name":"Sulyn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sulyn 27th May 2026
  • 5.00/5

    Happy customer

    Been in the smcu for many years & had numerous loans they are easy to apply for, friendly staff & very helpful would highly recommend

    {"display":"Nancy W","full_name":"Nancy W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Nancy W 27th May 2026
  • 5.00/5

    I wouldn’t been able to buy presents at Christmas fo...

    I wouldn’t been able to buy presents at Christmas for my 2 sons one ov them 15 yrs old if it wasn’t for credit union... I wouldn’t been able to buy presents at Christmas for my 2 sons one ov them 15 yrs old if it wasn’t for credit union I would ov been plotless cause I do work 20 hours on government rate I am £6 better off wages l since April yep hee everything gone up only the credit union helped me not gov ever joined them lockdown best thing I ever done. Who ever invented it clever thank god for cred union xxxxx Read more Read less

    {"display":"Rachel Kermode ","full_name":"Rachel Kermode ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They offer open savings accounts which allows deposi...

    They offer open savings accounts which allows deposits and withdrawal

    {"display":"Clinton M","full_name":"Clinton M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clinton M 26th May 2026

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