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AJ Bell: Investments reviews

Name: Investments
Rating: 4.15 (13 reviews)

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3.82

Based on 13 reviews, last reviewed 5th Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

23%

15%

2 star

Latest highest rating:

5

A Truly Outstanding Review: Five Stars for AJ Bell – A Truly Outstanding Investment Partner From the moment I logged in, AJ Bell impressed me with its clean, intuitive i... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Frustrating Lifetime ISA experience I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I amend some details o... Read more Reviewed on: 5th February 2026

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AJ Bell Investments reviews (13)

Frustrating Lifetime ISA experience

I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I amend some details on their form. When I'd done this, they went completely silent for weeks. After multiple ignored chasing contacts from me, I eventually got through on the phone to be told payment was being processed that day. When the money failed to arrive with the conveyancer, I had to chase again by email, and was told they still needed to notify HMRC and would only process the payment once that had gone through. I asked why this process hadn't been started already given that I'd previously been told they were looking at payment processing and was ignored. Finally they did get the money to the conveyancer, alongside an email carefully pointing out that they'd technically met their obligation to release the funds within 30 days. By contrast, my wife's Lifetime ISA provider dealt with the whole process quibble-free in less than a week. As far as I'm concerned I was lied to at least once and repeatedly ignored, and I will never be using the platform again. Reviewed on: 5th February 2026

A Truly Outstanding

Review: Five Stars for AJ Bell – A Truly Outstanding Investment Partner From the moment I logged in, AJ Bell impressed me with its clean, intuitive interface and lightning-fast performance. Navigating between my Stocks and Shares ISA, SIPP and General Investment Account was effortless, and the clear dashboard breakdown meant I could see exactly where my money was working hardest at a glance. Whether I’m a seasoned trader or someone just getting started, AJ Bell’s platform strikes the perfect balance between simplicity and depth. What really sets AJ Bell apart is its exceptional blend of **low, transparent fees** and **powerful portfolio analysis tools**. I’ve saved hundreds in trading costs thanks to their competitive pricing, yet still enjoy advanced charting, real-time market data and bespoke watchlists that rival premium platforms. Whenever I’ve had questions—whether about tax-efficient wrappers or the mechanics of a dividend payout—their UK-based support team has been prompt, friendly and deeply knowledgeable, turning what could be a headache into a straightforward chat. Finally, I’ve found true peace of mind knowing AJ Bell looks after over £90 billion of customer assets and serves nearly 600,000 clients. Their unwavering commitment to security, compliance and ongoing innovation means I sleep easier at night, confident my investments are in the safest hands. If you’re seeking an investment partner that combines rock-solid reliability, unbeatable value and next-level tools, look no further than AJ Bell. Highly recommended! Paul Reviewed on: 12th June 2025

A wise choice for investments.

I looked at a number of investment platforms before deciding on AJ Bell. Their open approach to investing made it very easy to understand how to Invest and what areas of investment one may choose. It could be shares, isa, cash, etf funds etc. The straight forward explanation of fees is easy to understand and the investment platform is very easy to use. I don't use a phone to invest so I don't know what AJ Bell's platform is like; bit I can say the computer or Tablet format is great for me. One of the best things with AJ Bell is the weekly Shares magazine and the fact one is not plagued with emails all day. The daily market report is short and sweet, and you can always dig deeper if required. Reviewed on: 4th March 2025

Good accessibility but fees not cheap

Good accessibility but fees not cheap Reviewed on: 2nd April 2024

So easy to use.

I looked at many dealing websites before choosing AJ Bell. Weekly shares magazine is excellent and AJ Bell emails are not over the top. Always a joy to read. Reviewed on: 15th July 2023

Ok service, not pragmatic

Having encountered a minor issue support team were unable to reach a pragmatic solution Reviewed on: 30th March 2023

straight forward

very easy to work with, clear and transparent Reviewed on: 11th March 2023

Good product, good people

The website and app are easy to use but there’s always someone knowledgeable available if you have any questions Reviewed on: 28th February 2023

Best Platform on the Market!

Excellent customer service and wide range of investments, easy to use app and website. Reviewed on: 6th February 2023

very good

easy to speak to expert staff. Handled share transfers promptly & kept me informed. Add in free share magazine to make a very good package. Reviewed on: 1st February 2022

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