AJ Bell reviews
AJ Bell reviews
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Fully digital service with no in-person branches
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Manage your account or policy via an app or website
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On-line application and approval process
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FCA approved and regulated
Review summary
People rate this company as Good based on 34 product reviews
Latest positive rating
Latest negative rating
Frustrating Lifetime ISA experience
I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I... I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I amend some details on their form. When I'd done this, they went completely silent for weeks. After multiple ignored chasing contacts from me, I eventually got through on the phone to be told payment was being processed that day. When the money failed to arrive with the conveyancer, I had to chase again by email, and was told they still needed to notify HMRC and would only process the payment once that had gone through. I asked why this process hadn't been started already given that I'd previously been told they were looking at payment processing and was ignored. Finally they did get the money to the conveyancer, alongside an email carefully pointing out that they'd technically met their obligation to release the funds within 30 days. By contrast, my wife's Lifetime ISA provider dealt with the whole process quibble-free in less than a week. As far as I'm concerned I was lied to at least once and repeatedly ignored, and I will never be using the platform again. Read more Read less
About AJ Bell
AJ Bell is one of the UK’s largest investment platforms.
Founded over 25 years ago, AJ Bell now has over 528,000 customers and offices in Manchester, London and Bristol.
AJ Bell offer an award-winning range of solutions aimed at helping customers whether they’re professional advisors or DIY investors who are just getting started.
AJ Bell at a glance
Contact details
- Phone
- 0345 54 32 600
- [email protected]
- Main address
- AJ Bell, 4 Exchange Quay, Salford Quays, Manchester, M5 3EE
- Social media
Reviews for AJ Bell
Showing 11 of 34 company reviews • Last reviewed within 21 days
Frustrating Lifetime ISA experience
I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I... I used the contents of an AJ Bell Lifetime ISA as part of a house deposit. Initially they responded quickly with a request that I amend some details on their form. When I'd done this, they went completely silent for weeks. After multiple ignored chasing contacts from me, I eventually got through on the phone to be told payment was being processed that day. When the money failed to arrive with the conveyancer, I had to chase again by email, and was told they still needed to notify HMRC and would only process the payment once that had gone through. I asked why this process hadn't been started already given that I'd previously been told they were looking at payment processing and was ignored. Finally they did get the money to the conveyancer, alongside an email carefully pointing out that they'd technically met their obligation to release the funds within 30 days. By contrast, my wife's Lifetime ISA provider dealt with the whole process quibble-free in less than a week. As far as I'm concerned I was lied to at least once and repeatedly ignored, and I will never be using the platform again. Read more Read less
Easy to use website, but pension technical knowledge...
Easy to use website, but pension technical knowledge not perfect
Products from AJ Bell
Investments
by AJ BellAt Smart Money People, we're building the biggest online collection of independent AJ Bell Investments reviews anywhere. If you're already a customer of AJ Bell - happy or not -...
Investments
by AJ BellAt Smart Money People, we're building the biggest online collection of independent AJ Bell Investments reviews anywhere. If you're already a customer of AJ Bell - happy or not -...
Pension
by AJ BellAJ Bell offers a self-invested personal pension (SIPP) and a ready-made pension. In the SIPP, you manage your pension which includes deciding where it's invested. For the ready-made pension, there...
Pension
by AJ BellAJ Bell offers a self-invested personal pension (SIPP) and a ready-made pension. In the SIPP, you manage your pension which includes deciding where it's invested. For the ready-made pension, there...
Online Share Dealing
by AJ BellWant to know more about this online share dealing company? Read our AJ Bell investment reviews below, to see what our Smart Money People community have to say about this...
Online Share Dealing
by AJ BellWant to know more about this online share dealing company? Read our AJ Bell investment reviews below, to see what our Smart Money People community have to say about this...
Junior ISA
by AJ BellThe AJ Bell Junior ISA has a wide range of shares, funds and other investments to choose from. If you’re not sure which to pick, there are funds that let...
Junior ISA
by AJ BellThe AJ Bell Junior ISA has a wide range of shares, funds and other investments to choose from. If you’re not sure which to pick, there are funds that let...
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