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Allica reviews

Allica logo
Rated Excellent • 4.89/5

Allica reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 14 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best business finance provider 2025
See all awards Allica have won
British bank awards winner
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,464 product reviews

Average score of 4.89/5
5 star
90%
4 star
9%
3 star
1%
2 star
0%
1 star
0%
Reviews for Allica have trended positively over the past 90 days

Allica Bank makes business banking a breeze with easy account setup, great interest rates, and a genuinely helpful personal touch. Their app and online services are straightforward and reliable, making managing money simple. The team really stands out for being friendly, responsive, and going the extra mile, which feels like a breath of fresh air compared to traditional banks. Some users did mention app glitches and occasional slow communication, but overall it’s a solid choice for SMEs.

Positive themes

  • Allica Bank’s account setup is quick and hassle-free every time.
  • The savings rates at Allica Bank are consistently competitive and rewarding.
  • Customer service at Allica Bank is friendly and genuinely helpful.

Negative themes

  • The app sometimes crashes or lacks features like transaction search.
  • Some users found communication slow or lacking after setup.
  • A few felt the bank was like any other and were disappointed.
Summarised by AI
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About Allica

Allica Bank, formerly CivilisedBank, is a digital business bank, built to serve established SMEs. It offers a range of business products such as current accounts, asset financing and commercial mortgages. Its unique selling point is that each account holder is assigned a dedicated Relationship Manager. At Smart Money People we collect Allica Bank reviews to provide you with valuable insight into the provider and its services.

Are you considering signing up with Allica Bank? Check out the reviews on Smart Money People to learn more about the provider’s products and services. Find out why customers have chosen Allica Bank and how satisfied they are with the service they’ve received. Learn more about the Allica Bank app and the features it offers. All of this and more can be found in our Allica Bank reviews.

Are you an Allica Bank customer? As competition around business banking is hotting up, we want to know what you think. Share your honest experience with others on Smart Money People. Do you find the app easy to use, and what are its most beneficial features? Would you recommend Allica Bank to other SMEs? Have you had any experience with the customer service team? Whether good or bad, write an Allica Bank review today. Together, we can help people like you make better financial decisions.

Allica at a glance

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Reviews for Allica

Showing 11 of 2464 company reviews • Last reviewed within 14 days

Business owners come first with Allica

Business Account • 31st January 2026

How refreshing to put a business owner in the driving seat and incentivise them to do their business banking with Allica. The customer service was... How refreshing to put a business owner in the driving seat and incentivise them to do their business banking with Allica. The customer service was amazing too the person assigned to me was pushing things through and gave me great updates along the way! Read more Read less

{"display":"Upekha","full_name":"Upekha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great business account with high interest

Business Account • 23rd January 2026

Excellent interest rate on instant access savings pot, easy to use app and now integration with FreeAgent through Open Banking

{"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    slick online presence, and simple business onboardin...

    slick online presence, and simple business onboarding unlike some other banks

    {"display":"sneezemonster","full_name":"sneezemonster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very responsive area manager

    Hi there, we have been allica for few months and they have been pretty good with their customer service and area manager is very responsive... Hi there, we have been allica for few months and they have been pretty good with their customer service and area manager is very responsive and we do catch up every few weeks. Read more Read less

    {"display":"roshan a","full_name":"roshan a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    quick and easy unlike most larger banks

    quick and easy unlike most larger banks

    {"display":"Mike J","full_name":"Mike J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business finance
    Mike J 24th April 2025
  • 5/5

    Great service after an easy transfer from my old bank

    Seamless transfer from my previous bank and then great service throughout. The app is so intuitive and easy to use, it's a breeze!

    {"display":"Seb G","full_name":"Seb G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Seb G 24th April 2025
  • 4/5

    Innovative products such as a Savings Pot that we ca...

    Innovative products such as a Savings Pot that we can transfer money to in order to earn interest and cash back on card payments

    {"display":"Tom N","full_name":"Tom N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business finance
    Tom N 24th April 2025
  • 5/5

    Excellent customer service for Business Savings.

    I use the Business Savings account at Allica. Setting it up was very easy and I had an excellent customer service experience.

    {"display":"George B","full_name":"George B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fantastic relationship manager - responsive, excelle...

    Fantastic relationship manager - responsive, excellent communications and goes beyond the call of duty

    {"display":"Rohan B","full_name":"Rohan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business finance
    Rohan B 23rd April 2025
  • 5/5

    Excellent customer care

    Customer care is much better than the other banks I have been using.

    {"display":"Daniela A","full_name":"Daniela A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    .Competitive Interest Rate & Helpful Humans

    A big plus is easy access savings with a competitive interest rate, you can simply move money between Allica accounts to maximise your interest. Also... A big plus is easy access savings with a competitive interest rate, you can simply move money between Allica accounts to maximise your interest. Also if you phone you quickly get through to a helpful human without going through tedious automated loops. New cards come in record time. Read more Read less

    {"display":"Sally Edwards","full_name":"Sally Edwards","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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