Atom Bank Reviews

Fixed Saver

Unable to access fund for 11 days

I have their instant saver account and also previously fixed saver. It has been fine until the recent technical issues with their app. I was unable to withdraw my money for 11+ days (not even manually through the phone), during which I've contacted... Read more

I have their instant saver account and also previously fixed saver. It has been fine until the recent technical issues with their app. I was unable to withdraw my money for 11+ days (not even manually through the phone), during which I've contacted them numerously times, it only got resolved after I made a complaint. They did not admit their mistakes and said it was due to a regular audit check, despite their agents previously told me it's a technical issue they were having. And I know my sister was also having the same issue.

Very disappointed in how Atom treated my case. I had recommended them to my families and friends before, but now I have to warn them to withdraw their money and not use them anymore!

Reviewed on 8th September 2021

Yan

Fixed Saver

Long-standing saver

I have been a customer since the start of the company. I have had several accounts mature then be reinvested in a new product. I use an iPhone 7 and iPad and apart from the very occasional problem the experience has been very good.

Reviewed on 8th September 2021

peter Taylor

Digital Mortgages

Simply fantastic

Easy to use app and great customer service

Reviewed on 26th March 2021

Joe walsh

Fixed Saver

Quick and easy

This is a review of the Atom Instant Access account. The rate is very good in comparison to the market and once registered, their app and speed of transfer are super quick. Good to know with instant access - which you might need in an emergency

Reviewed on 10th March 2021

Mark

Digital Mortgages

Good security, awful chat facility

Friendly to deal... Read more

Friendly to deal with.
Love signing in using my face! So easy :)
Good interest rates on my savings and great mortgage rate.
BUT - big issue with the chat - it reloads or times out* very* quickly, so in order to ask a question you must reduce it to as few words as possible, or else try to copy and paste while the thing reloads. If your paste doesn't work in time you have to start again... ?! Bewildering and bizarre.

Reviewed on 4th March 2021

Sarsarsar

Digital Mortgages

Fabulous

Would definitely use Atom for future products

Reviewed on 2nd March 2021

Sonja Todd

Fixed Saver

Dreadful app and no way to manage account on the web

You can only access your account using the mobile app which is very badly designed. Simple tasks take ages. There is no messaging service only a very slow online chat which is inefficient for customers and their staff. I have used hundreds of apps,... Read more

You can only access your account using the mobile app which is very badly designed. Simple tasks take ages. There is no messaging service only a very slow online chat which is inefficient for customers and their staff. I have used hundreds of apps, and this is not a good one. It used to be worth struggling with it when Atom offered products with good interest rates but since they don't do that any longer my advice is to avoid.

Reviewed on 20th February 2021

Simon Tompsett

Fixed Saver

Great bank and product

A great bank with a great savings account. Easy to add and withdraw money to and from nominated bank account. Using facial recognition as an ID is great, easy to use and so secure.

Reviewed on 17th February 2021

steveteach

Fixed Saver

Nightmare

The app might work, but nothing else does. I echo the last reviewer. Every bank needs to have security procedures to avoid fraud but this bank takes it to planet moron. It is impossible to get money out of the fixed saver without practically... Read more

The app might work, but nothing else does. I echo the last reviewer. Every bank needs to have security procedures to avoid fraud but this bank takes it to planet moron. It is impossible to get money out of the fixed saver without practically giving a DNA sample and it's even impossible to pay money in, without being put through forensic processes. They manage to make the simplest of transactions so onerous that basically you just start to lose the will to live. I don't have enough words to describe the idiocy and lack of common sense that prevails in their processes.

Reviewed on 12th December 2020

A.M.O

Fixed Saver

Avoid at all cost

If I could give 0 stars I would. I have a fixed rate saver which I have taken out for 12 months at a time. I am currently mid way through my third year with atom. I have tried to take some money out due to financial hardship because of covid. My... Read more

If I could give 0 stars I would. I have a fixed rate saver which I have taken out for 12 months at a time. I am currently mid way through my third year with atom. I have tried to take some money out due to financial hardship because of covid. My husband is furloughed and 2 of my adult children have lost their jobs and moved back home. I have sent documentation to show my newly accrued debt but still they will not release my money. People often talk about responsible lending but but what about responsible saving, atom bank are more than happy allow me to to get into debt rather than part with my money.

Reviewed on 14th October 2020

Stephanie Kyle

Digital Mortgages

Thanks for helping during covid

Atom's team was very helpful and the experience to request a payment holiday was totally stress free one compared to some others banks that I am dealing with. Thanks!

Reviewed on 10th July 2020

Ajay

Digital Mortgages

No trust in their customers

I have saved hard to pay off my mortgage and now I am able to do so Atom bank are not allowing me without a list of additional proofs as to there the money is from. I am outraged by this. Having worked all my life and payed full taxes as PAYE, paying... Read more

I have saved hard to pay off my mortgage and now I am able to do so Atom bank are not allowing me without a list of additional proofs as to there the money is from. I am outraged by this. Having worked all my life and payed full taxes as PAYE, paying high interest rates to Atom bank on my mortgage and a high leaving fee they have the cheek to tell me to prove how I am paying my mortgage off. They have been happy to take my money with interest each month. The money is being paid from my Bank account which is paid to me by my employer. Who do they think they are? I will NEVER bank with them again. Greedy, distrusting and distrustful. I would give them zero stars if this was an option. I DO NOT recommend Atom bank.

Reviewed on 31st May 2020

WD

Fixed Saver

Easy to use

Easy to apply and use app, great customer service

Reviewed on 30th April 2020

Nic

Digital Mortgages

Excellent customer service and service

I have a mortgage with Atom and couldn’t be happier with their service and support as a home owner.

Reviewed on 27th March 2020

Lisa Marie

Fixed Saver

App that doesn't work. Poor customer service.

Opened an account 10 months ago. Tried to log on to update my linked current account details , and the App. didn't work. Message saying go to PlayStore to update the App. so I tried. NO NEW APP. AVAILABLE for my device. They had made App. obsolete for... Read more

Opened an account 10 months ago. Tried to log on to update my linked current account details , and the App. didn't work. Message saying go to PlayStore to update the App. so I tried. NO NEW APP. AVAILABLE for my device. They had made App. obsolete for Android devices operating on older systems , but NOT bothered to properly notify customers. I downloaded the App. on my mobile 'phone , but it would not recognise my registered face despite 30+ attempts. Their biometrics is crude and rubbish. Most frustrating and disappointing banking experience in 40 years of banking. Avoid this company and look for similar rates elsewhere.

Reviewed on 27th March 2020

Paul Bateson

Fixed Saver

Watch out for version of operating system you're on

Have been a savings customer for a year or two. Based on interest rate you can't fault them. However the old version of the app was atrocious, obviously written by a child. But they have released a new version which is marginally... Read more

Have been a savings customer for a year or two. Based on interest rate you can't fault them. However the old version of the app was atrocious, obviously written by a child. But they have released a new version which is marginally better.
But as a result one of my devices is no longer supported.
That left me with just smart phone access.
The speed is so slow it's verging on unusable. I'm on Android version 8. It turns out they only fully support the two latest versions.
This is totally unacceptable. I have NO other speed problems with ANY other app.
My device will not be upgraded (Moto), and I'm certainly not buying a new device just because of Atom.
The difference in interest rates is marginal so any new money is going elsewhere.
If national interest rates weren't so low, it wouldn't stand a chance with performance like this. It's entered the market at a good time for them and has effectively a captive audience.

Reviewed on 10th February 2020

Dave

Fixed Saver

Good savings product

A good experience saving for a fixed period of time recommended via Martin Lewis, always a good backing to have! Competitive interest rates for fixed term saving. Track savings via app. Interest rate paid out upon maturity of fixed term.

Reviewed on 9th February 2020

Fiona sutherland

Fixed Saver

Simple

Really simple and easy to use. My moneys safe and easy to use app

Reviewed on 22nd January 2020

Ema Allan

Fixed Saver

Avoid like the plague

Wish I could give 0 stars to this... Read more

Wish I could give 0 stars to this company. 
After signing up to an account with a compatible device and handing over a large sum of money, this company decides to remove support for my device just prior to my account maturing from its fixed period, with no prior warning preventing me accessing my account... Furthermore they do not list which devices are compatible only a list of OS which may be currently supported and no details of how long they will be supported for so i am now expected to go and buy a new device which will probably cost as much as any interest i have earnt in the last 2 years just so i can access my money. 
This seems very much like it could be a tactic to keep hold of a customers money for a bank in financial struggles... if i were you i would stay well away!

UPDATE:
I have now been told:
"I understand how frustrating it is when a device that has worked previously no longer supports the App you are using. This can happen when a device or App upgrade takes place. Because of this possibility we do advise on page 3 of your App T&Cs, under the heading Device Compatibility, that customers make sure that they own a compatible device with a compatible operating system for the entire term of any products they may have with us."

Dont try and blame a customer when they conplain... I have kept my device which was compatible for the term of the contract inline with your Terms and conditions, YOU have moved the goalposts!

Reviewed on 21st January 2020

Dan

Fixed Saver

App no longer works

Latest app update 'no longer compatible with my phone' Advice was use another phone, dowload the app on it and see if it will work on it! What a way to run a bank.

Reviewed on 18th January 2020

Grant Webster