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Atom Bank Reviews

Ratings based on 102 reviews Last review 3 months ago
3.02 / 5Good overall rating

Atom Bank reviews can help you to get the inside track on this new mobile-first bank based in Durham and looking to disrupt banking as we know it.

Atom Bank aims to be fair and transparent, and act in the best interests of its customers...a bank that...

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Atom Bank reviews can help you to get the inside track on this new mobile-first bank based in Durham and looking to disrupt banking as we know it.

Atom Bank aims to be fair and transparent, and act in the best interests of its customers...a bank that "really doesn't act like a bank at all."

So whether you're looking for reviews of their launch product, the fixed term savings account, their new digital mortgages, or their long anticipated current account, take a look below to see what our community is saying about their experiences of using the app. Smart Money People is the number 1 place online for your Atom Bank reviews. Using your reviews, we can help to increase trust and transparency in financial services.

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Your Atom Bank Reviews (102)

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27th March 2020

App that doesn't work. Poor customer service.

Opened an account 10 months ago. Tried to log on to update my linked current account details , and the App. didn't work. Message saying go to PlayStore to update the App. so I tried. NO NEW APP. AVAILABLE for my device. They had made App. obsolete for...

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Opened an account 10 months ago. Tried to log on to update my linked current account details , and the App. didn't work. Message saying go to PlayStore to update the App. so I tried. NO NEW APP. AVAILABLE for my device. They had made App. obsolete for Android devices operating on older systems , but NOT bothered to properly notify customers. I downloaded the App. on my mobile 'phone , but it would not recognise my registered face despite 30+ attempts. Their biometrics is crude and rubbish. Most frustrating and disappointing banking experience in 40 years of banking. Avoid this company and look for similar rates elsewhere.

Paul Bateson's avatarPaul Bateson
(1)
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10th February 2020

Watch out for version of operating system you're on

Have been a savings customer for a year or two. Based on interest rate you can't fault them. However the old version of the app was atrocious, obviously written by a child. But they have released a new version which is marginally...

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Have been a savings customer for a year or two. Based on interest rate you can't fault them. However the old version of the app was atrocious, obviously written by a child. But they have released a new version which is marginally better.
But as a result one of my devices is no longer supported.
That left me with just smart phone access.
The speed is so slow it's verging on unusable. I'm on Android version 8. It turns out they only fully support the two latest versions.
This is totally unacceptable. I have NO other speed problems with ANY other app.
My device will not be upgraded (Moto), and I'm certainly not buying a new device just because of Atom.
The difference in interest rates is marginal so any new money is going elsewhere.
If national interest rates weren't so low, it wouldn't stand a chance with performance like this. It's entered the market at a good time for them and has effectively a captive audience.

Dave's avatarDave
(3)
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21st January 2020

Avoid like the plague

Wish I could give 0 stars to this...

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Wish I could give 0 stars to this company. 
After signing up to an account with a compatible device and handing over a large sum of money, this company decides to remove support for my device just prior to my account maturing from its fixed period, with no prior warning preventing me accessing my account... Furthermore they do not list which devices are compatible only a list of OS which may be currently supported and no details of how long they will be supported for so i am now expected to go and buy a new device which will probably cost as much as any interest i have earnt in the last 2 years just so i can access my money. 
This seems very much like it could be a tactic to keep hold of a customers money for a bank in financial struggles... if i were you i would stay well away!

UPDATE:
I have now been told:
"I understand how frustrating it is when a device that has worked previously no longer supports the App you are using. This can happen when a device or App upgrade takes place. Because of this possibility we do advise on page 3 of your App T&Cs, under the heading Device Compatibility, that customers make sure that they own a compatible device with a compatible operating system for the entire term of any products they may have with us."

Dont try and blame a customer when they conplain... I have kept my device which was compatible for the term of the contract inline with your Terms and conditions, YOU have moved the goalposts!

Dan's avatarDan
(5)
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14th January 2020

Best Digital bank in Scotland

I became so frustrated with my high street bank and was looking for a new bank with a new look and vision. I found it in Atom bank. Moved commercial mortgage business over to them to test them out and now talking to the same guys to give them the rest...

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I became so frustrated with my high street bank and was looking for a new bank with a new look and vision. I found it in Atom bank. Moved commercial mortgage business over to them to test them out and now talking to the same guys to give them the rest of my business. It was so painless and took up very little of my valuable time.
Well done Atom. It’s time to expand in Scotland because I am always recommending you guys with no fear to my reputation.

Tony Kelly's avatarTony Kelly
(0)
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14th January 2020

Fantastic Digital Bank

Took a mortgage out with Atom Bank with an excellent rate (best in the market at the time). Fantastic communication from start to finish, everything went smoothly (you can't say that for a lot of mortgages), excellent customer...

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Took a mortgage out with Atom Bank with an excellent rate (best in the market at the time). Fantastic communication from start to finish, everything went smoothly (you can't say that for a lot of mortgages), excellent customer service.
The app is great with many ways on how to log in making it very personal for those who use it. Everything is held within the app so there is no need to keep paper copies - saving the planet!
Best experience i've had with any bank.

LFLINTER's avatarLFLINTER
(0)
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14th November 2019

Simple, competitive, reliable.

As a relatively new bank, you are showing the traditional banks how to offer and support competitive fixed savings products in the market. The investments are backed by FSCS and you are continuing to implement SCA in line with PSD2 as part of your...

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As a relatively new bank, you are showing the traditional banks how to offer and support competitive fixed savings products in the market. The investments are backed by FSCS and you are continuing to implement SCA in line with PSD2 as part of your strategy to provide ongoing market leading products. Keep up the good work.

Mike's avatarMike
(0)
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21st July 2019

Easy, friendly app and great interest rate pay out

I love Atom and can't understand why more savers don't take the plunge and put their money there. They offer good interest rates. It was really easy to set up and I love the app, it's friendly and has never failed to work. What is there not to love.

Elayne's avatarElayne
(1)

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