Autonet Insurance Reviews

Insurance Broker

Absolute Scammers

Took out insurance on 10th September decided to cancel 3 days layer and they are charging me a £40 cancellation fee!! My complaint has been dismissed as they state I ticked a box agreeing to 'their terms of business' Well what they mean by this is ... Read more

Took out insurance on 10th September decided to cancel 3 days layer and they are charging me a £40 cancellation fee!! My complaint has been dismissed as they state I ticked a box agreeing to 'their terms of business' Well what they mean by this is that scam you out of £40 and force you to raise a complaint with the ombudsman in the hope that you won't due to the amount, unfortunately for them I feel having read all the reviews on this sham of a company I am going to raise a complaint and take it all the way through! AVOID THIS BUNCH OF SCAMMERS!!!

Reviewed on 17th September 2021

Andy

Insurance Broker

Terrible avoid at all cost its less painful being uninsured and being caught

Terrible company. Glad to see other reviews so I know it’s not just me. Appealing customer service. Weeks to reply to me, accidentally charged me double and 3 months later still waiting for refund. Do not touch with a barge pole

Reviewed on 20th August 2021

Craig Mander

Insurance Broker

Cheap Quotes Beware !!!!!!!!!

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right... Read more

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right .
I have kept a log of calls thank god and taken names of most of the advisors it doesnt make for good reading.
I will keep you all up dated on my claim but in the meantime think carefully about where you place your business

Reviewed on 2nd August 2021

Robert Dowie

Insurance Broker

Cheap Quotes Beware !!!!!!!!!

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right... Read more

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right .
I have kept a log of calls thank god and taken names of most of the advisors it doesnt make for good reading.
I will keep you all up dated on my claim but in the meantime think carefully about where you place your business

Reviewed on 2nd August 2021

Robert Dowie

Insurance Broker

Time wasters, poor customer service, on-line system wouldn't work, daily price rises despite quote not yet expired.

Autonet came up with the best quotes on Confused.com and go compare, with a clearly stated start date a little way into the future, but when I tried to purchase the price had gone up. I phoned to query this and they said prices go up every day and... Read more

Autonet came up with the best quotes on Confused.com and go compare, with a clearly stated start date a little way into the future, but when I tried to purchase the price had gone up. I phoned to query this and they said prices go up every day and they had no record of the original quote I had been given, so if you get a quote and don't purchase that same day, then the quote is as good as useless. (I've been advised that leaving a quote request to the last minute can cause higher quotes as they know you are desperate to renew,)
So I tried to buy on-line, but their system didn't work, I went through pages of data input but when I clicked on 'buy now' the system just hung, with a wheel turning endlessly. Eventually I got a 'server error' message, so went through the same rigmarole later but got the same result.
The next day I waited for hours to get a telephone response, but gave up in the end. I tried later and finally got through and went through the whole procedure again with another price increase, but I declined to provide my first name as being unnecessary for buying insurance, but they would not budge, saying that it was a legal requirement, which it isn't (I have a problem with full name disclosure because I am known by a middle name (in common with Boris Johnson, Paul McCartney and thousands of others), but annoyingly computers persist in addressing me by my never-used first name. I spoke to customer 'service' who were useless. They blamed my system for the server error message and said there was nothing they could do. I gave up having wasted literally hours of my time trying to buy their insurance - they don't deserve customers. How on earth do they get a 4.5 defaqto rating?
I eventually insured through another (more expensive) company who didn't even ask for my first name

Reviewed on 20th July 2021

K from Kent

Insurance Broker

Complete codswallop

I would give no stars if that was an option. Lied to and told we had to cancel our insurance 3 weeks before renewal and were unableto offer us alternative cover. Complained, complaint upheld and NCD reinstated. Would rather pay less compensation... Read more

I would give no stars if that was an option. Lied to and told we had to cancel our insurance 3 weeks before renewal and were unableto offer us alternative cover. Complained, complaint upheld and NCD reinstated. Would rather pay less compensation and offer a new policy back with them - No chance! Insured elsewhere and would not touch this company with a bargepole wearing gloves!

Reviewed on 16th June 2021

Clare Evans

Insurance Broker

Beware Comes Up Cheap on Price Comparison...

Came up at a good price on price comparison site but beware like others a few days later I get a call to say I have an undisclosed claim but the insurer they reference has no record of it. They want over £100 more or a £25 fee to cancel within the c... Read more

Came up at a good price on price comparison site but beware like others a few days later I get a call to say I have an undisclosed claim but the insurer they reference has no record of it. They want over £100 more or a £25 fee to cancel within the cooling off period. Even more annoyingly if I add that same 'claim' onto the price comparison site they only then want another £12 a year more. Basically once you sign up you are stuck and they have you. Pay a little bit more and go will a well known and respected brand.

Reviewed on 11th June 2021

Jason Nash

Insurance Broker

Never again

Terrible company. Paid my insurance deposit. Got a message to call so after 4 attempts and hanging in for a hour I finally got through.... Read more

Terrible company. Paid my insurance deposit. Got a message to call so after 4 attempts and hanging in for a hour I finally got through.

Was told that because I had a no fault accident last year I had to pay double my deposit and premium for the year.

So I contacted another couple of insurance companies and it didn’t make any difference to my insurance price as it was a non fault claim.

Now they want money out of me for an insurance policy I had for one week. NOT LIKELY.

don’t ever buy from Autonet disgraceful company.

Customer service is shocking. Talk down to you.

Reviewed on 5th June 2021

Caroline Harrold

Insurance Broker

Utterly useless

Pay a bit more and avoid this company!!!

Reviewed on 1st June 2021

Ben Love

Insurance Broker

Rip off company

Paid for no claims protection, had an accident and was quoted over double for my next year’s premium. I asked why they told me no claims discount is just a part of the calculation and because I’ve had a claim the policy still goes up. Went to Admiral, ... Read more

Paid for no claims protection, had an accident and was quoted over double for my next year’s premium. I asked why they told me no claims discount is just a part of the calculation and because I’ve had a claim the policy still goes up. Went to Admiral, explained all and got cheaper than year before! These scammers need to be closed down by FCA

Reviewed on 27th May 2021

Kate Garrity

Insurance Broker

Rip off

Stay away from this firm pay that little bit extra from a proper insurance company , change my car to a new one same manufacture and told can’t insure unless new policy which was 3x more expensive , so said no so got told I’d be charged £50 for canc... Read more

Stay away from this firm pay that little bit extra from a proper insurance company , change my car to a new one same manufacture and told can’t insure unless new policy which was 3x more expensive , so said no so got told I’d be charged £50 for cancellation which was not down to me as they can’t insure my new car , even dick Turpin wore a mask , Stay well away from this company

Reviewed on 20th March 2021

Darren Johnson

Insurance Broker

Be Careful!

I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying... Read more

I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy.

Reviewed on 15th March 2021

Petersfield Pete

Insurance Broker

BUYER BEWARE

BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they came back they said they would... Read more

BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance company would. DO NOT BUY FROM THEM make sure to deal direct with an insurance company.

Reviewed on 23rd February 2021

Sean

Insurance Broker

extortionate renewal quote

my first years costs were reasonable at just over £200 for the year, i've made no claims or been subject of any claims, no points or collisions or change in my personal circumstances yet my renewal was £330 for the year.

Reviewed on 18th February 2021

ian stone

Insurance Broker

Avoid this insurance company

I lost my deposit cause cancel my policy after 1 day !!! They detected a claim that I had never doing that.... Read more

I lost my deposit cause cancel my policy after 1 day !!! They detected a claim that I had never doing that.
I told also that I have all the informations from my previous company. They want from me to pay more money for a shadow claim . !!!!!! AVOID THEM

Reviewed on 17th February 2021

Kostas

Insurance Broker

NEVER AGAIN!

Absolutely... Read more

Absolutely dreadful!
After finding a very competitive quote through a comparison site, we went on to take the policy. We have had nothing but trouble - three letters threatening us with cancellation - each time have rang them straight away and given them the information they have needed - yet another letter to cancel - another phone call - and so it goes on. Tonight, the final straw - yet ANOTHER letter to cancel - so I rang immediately - they said there was a 'spelling mistake' from a previous insurer on some information we had sent therefore it was 'void'. This information had first been sent through when the original policy was taken out and in no correspondence or phone calls has this been told to us until today - when they have cancelled our policy. the people on the other end of the phone were rude and, after going through all of this in detail, I said I wanted to complain - she asked what about????? NEVER AGAIN!

Reviewed on 28th January 2021

sarahmtb

Insurance Broker

Avoid autonet if you are non-White

If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of... Read more

If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of everything, DVLA record even my MOT certificates etc, you name it they asked for it. I could not cancel as it was passed the 14 days cancellation period. After renewal, I discovered they reduced my NCB by 7 years, after extensive enquiries they admit making a mistake with no apologies. Imagine reducing your NCB by seven years for no reason and no apology.

Reviewed on 30th October 2020

Najib

Insurance Broker

Not sure why review sites do not let you give a zero score

...As this company is a definite... Read more

...As this company is a definite ZERO.

When I was planning to move house I informed Autonet - who then said there’d be a £250 increase in my policy cost!!

I then looked on line and found that other insurers were actually quoting £150 a year less for the new address.

When I pointed this out to Autonet refusing to accept the increase THEY cancelled my policy and then charged me £129 for early cancellation... absolute ****ers.

I’m now getting bombarded with letters, texts and e-mails - all of which come in PAIRS - So their admin systems are **** too.

Reviewed on 20th October 2020

Celticfable

Van Insurance

Very poor customer service - Beware

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes.... Read more

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes. Despite me carefully wording an email, they ignored it and sent rude emails insisting on charging me an "admin fee" despite no changes at all to the policy and this was before cover had even began! I would have cancelled out of principle but no doubt they would have charged me a "cancellation fee" so have reluctantly left it. Suffice to say I will never be putting any further business through this company and neither will any of my friends or family.

Reviewed on 1st October 2020

Andrew

Insurance Broker

THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE... Read more

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID

Reviewed on 3rd September 2020

James Mowforth