Autonet Insurance Reviews

Van Insurance

RIP off renewels

Autonet said they sent renewal notices but they did not , took a years payment unauthorised Only knew because paperwork actual came the year after trying to renew again Disgraceful !

Reviewed on 19th January 2022

Dex Gott

Insurance Broker

scandalous charges -- DO NOT USE !!

Hidden charges are ridiculous and policy cost is almost 40% more expensive than elsewhere, Almost impossible to get hold of, unless you owe them money of course, then they hound you like there's no tomorrow. ... Read more

Hidden charges are ridiculous and policy cost is almost 40% more expensive than elsewhere, Almost impossible to get hold of, unless you owe them money of course, then they hound you like there's no tomorrow. Avoid for your own sanity.

Reviewed on 17th January 2022

Poppy feet

Insurance Broker

Absolutely Hopeless - No Wonder Their Google Reviews Score Sucks!

Absolutely Hopeless - No Wonder Their Google Reviews Score... Read more

Absolutely Hopeless - No Wonder Their Google Reviews Score Sucks!
This company has completey wasted my time on 2 occassions, and each time cancelled my policy and then demanded an outrageous cancellation fee!
Personally, I would look elsewhere and not bother with this lot!

Reviewed on 30th December 2021

vernon martins

Insurance Broker

Complete rip off of a company

I'm 56 and my renewal this year has come through at just shy of a Grand I've full no claims,last time I changed my vehicle was just under a month left to go,charged £134 told that covered me upto renewal low and behold Clothes brothers emailing I owe ... Read more

I'm 56 and my renewal this year has come through at just shy of a Grand I've full no claims,last time I changed my vehicle was just under a month left to go,charged £134 told that covered me upto renewal low and behold Clothes brothers emailing I owe them a month insurance on the day my policy run out Robbing gits still being hounded now for £40 they say I owe I don't think so
Avoid this company at all costs they will have you over
I got my insurance else where for under £400 for the same car

Reviewed on 29th December 2021

Big G

Van Insurance

Scam artists

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the e... Read more

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime

Reviewed on 3rd December 2021

D Mc

Insurance Broker

Rip off company

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the e... Read more

Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime

Reviewed on 3rd December 2021

D Mc

Insurance Broker

Worst company

Неastrous e... Read more

Неastrous experience.

I changed the insurance address, the new zone is more risky and they will increase the price from £112 per month to £166 per month. I have received confirmation that the cost will be £166. I thought about cancelling insurance at all because of such a price, but if I cancel the insurance, I am obliged to pay the entire cost. Then they sent me a letter that I owe them another £387 for changing the address. I turned to the support service and they told me that £387 is an increase in prices for changing addresses and withdraw £154.80 from the card, it's 40% of £387 and the remaining 60% will be distributed to the rest of the months. The next day they send a letter that my insurance already costs £203 per month, it's Ford insurance and my driving experience is 10 years without any incident.

I've never seen a worse attitude towards customers.

Reviewed on 2nd December 2021

Vasile Pana

Insurance Broker

Totally Ridiculous - Cant get through for support and charge way over the odds!

I originally joined Autonet because the price was good. When it renewed, it did so Automatically and I didn't want it to. I called on several occasions to stop it and was on hold for 20mins at a time before I gave up. 5 Months later, I have called to... Read more

I originally joined Autonet because the price was good. When it renewed, it did so Automatically and I didn't want it to. I called on several occasions to stop it and was on hold for 20mins at a time before I gave up. 5 Months later, I have called to cancel the policy having done less than 1000 miles in a year and the car being due for MOT, we hjave decided to just sell it. Autonet tell me it will be £135 for the privilege of cancelling! They may seem cheap but in the long run, they're not! Dont fall for all the rubbish about customer service etc, they aren't interested at all. Off to the Financial Ombudsmen we go!

Reviewed on 23rd November 2021

Richie Gibson

Insurance Broker

Fraudulent Insurance and ot transparent

Hi insured my car with them for 26days after paying an upfront. They came back withi those period to increase my premium 2x the initial quotes. I asked to cancel and they say I will pay £96 in addition to initial payment of £38. I refuse to pay the 9... Read more

Hi insured my car with them for 26days after paying an upfront. They came back withi those period to increase my premium 2x the initial quotes. I asked to cancel and they say I will pay £96 in addition to initial payment of £38. I refuse to pay the 96 after Pro rate the days.. they went into my bank and took the money after I cancel all payments from my bank and I wrote then severally about the dispute.
Please avoid this insurance they also affiliated with Atlanta 1.

Reviewed on 15th November 2021

Mutiat

Insurance Broker

Terrible company to deal with 4 hours to get through to cancel my policy which was taken out 1 day previous after paying a deposit only to be charged a further £30 to cancel

Contact almost impossible if you eventually get through only to get ripped off for more money I insured my car Sa61lho for 4 hours then changed my mind and tried to get through to cancel took 3 days attempts to get through and after paying a deposit... Read more

Contact almost impossible if you eventually get through only to get ripped off for more money I insured my car Sa61lho for 4 hours then changed my mind and tried to get through to cancel took 3 days attempts to get through and after paying a deposit was ripped off for a further £30 to cancel god knows what chance you would have getting hold of this company if you had a claim save yourself the stress and search a company that can answer a phone instead of continually using COVID not to answer a phone very disappointed don’t use can’t even put a rating on this scam a christie

Reviewed on 8th November 2021

Alex Christie

Van Insurance

Will never use this inept company again.

Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on... Read more

Was passed on to Autonet by AA, when AA stopped doing vans. After ringing regarding an accident claim, Autonet passed me on to Allianz (another I won't use), Allianz passed me to Autonet, who passed me to either AA or back to Allianz, this went on for a day! on the phone, Autonet calls being premium rate.. Autonet couldn't find that I had no claims protection and legal protection, passing me back to AA, who said, 'we no longer do vans, ask Autonet', who then passed me back to Allianz, who said, 'That's not part of our cover, Autonet deals with that side', Eventually Autonet said, we think you are covered for legal protection but not sure who with, eventually giving me a number to call, which was answered by an irate private householder who kept receiving those calls. At one point, Autonet person transferred me to a department that didn't exist, it was just the reception number, they knew nothing of it. Between Autonet and Allanz, they stitched me up by claiming they had a pic of the other vehicle stopped on the verge, as having attempted to avoid the accident (I had driven onto the verge), a picture I HAD TAKEN, and kindly sent to the other driver too, just of the damage (not the accident scene), and AFTER we had parted the cars and I had suggested she drive onto the grass so other vehicles could pass. I gave up bothering with it all. Months later, I sent email to Allianz and Autonet to see what the result was, regarding no claims, and being able to claim my no claim excess costs off the other insurer. They said, 'this has all been resolved', and sent a misdated copy of their 'apparent' letter to me (which I'd never seen before), later sending another copy with a different date. Ridiculous.

Reviewed on 30th October 2021

Gary Andrews

Insurance Broker

Appalling

Happy to take your money, until you make a claim, took ages to get it sorted and when agreed stalled the payment for over a month , had to ring constantly to get money , when I got through they said due to technical issues and changing systems all... Read more

Happy to take your money, until you make a claim, took ages to get it sorted and when agreed stalled the payment for over a month , had to ring constantly to get money , when I got through they said due to technical issues and changing systems all payments were delayed
Finally got money and made a complaint they agreed a paltry amount of compensation then stalled paying that too!
Took another 3/4 weeks to get that and so many phone calls and grief
They promise to ring back but never do, and wait times are extremely long
from my experience AVOID AT ALL COSTS
Currently have case reviewed by ombudsman

Reviewed on 26th October 2021

Steve

Insurance Broker

Absolute Scammers

Took out insurance on 10th September decided to cancel 3 days layer and they are charging me a £40 cancellation fee!! My complaint has been dismissed as they state I ticked a box agreeing to 'their terms of business' Well what they mean by this is ... Read more

Took out insurance on 10th September decided to cancel 3 days layer and they are charging me a £40 cancellation fee!! My complaint has been dismissed as they state I ticked a box agreeing to 'their terms of business' Well what they mean by this is that scam you out of £40 and force you to raise a complaint with the ombudsman in the hope that you won't due to the amount, unfortunately for them I feel having read all the reviews on this sham of a company I am going to raise a complaint and take it all the way through! AVOID THIS BUNCH OF SCAMMERS!!!

Reviewed on 17th September 2021

Andy

Insurance Broker

Terrible avoid at all cost its less painful being uninsured and being caught

Terrible company. Glad to see other reviews so I know it’s not just me. Appealing customer service. Weeks to reply to me, accidentally charged me double and 3 months later still waiting for refund. Do not touch with a barge pole

Reviewed on 20th August 2021

Craig Mander

Insurance Broker

Cheap Quotes Beware !!!!!!!!!

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right... Read more

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right .
I have kept a log of calls thank god and taken names of most of the advisors it doesnt make for good reading.
I will keep you all up dated on my claim but in the meantime think carefully about where you place your business

Reviewed on 2nd August 2021

Robert Dowie

Insurance Broker

Cheap Quotes Beware !!!!!!!!!

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right... Read more

Judge for yourself - One month after reporting a claim still no calls to me ,my car still in a garage compound,no Courtesy car,not one call back,me making up to 20 calls for on average being put on hold for 1 + hours yes thats right .
I have kept a log of calls thank god and taken names of most of the advisors it doesnt make for good reading.
I will keep you all up dated on my claim but in the meantime think carefully about where you place your business

Reviewed on 2nd August 2021

Robert Dowie

Insurance Broker

Time wasters, poor customer service, on-line system wouldn't work, daily price rises despite quote not yet expired.

Autonet came up with the best quotes on Confused.com and go compare, with a clearly stated start date a little way into the future, but when I tried to purchase the price had gone up. I phoned to query this and they said prices go up every day and... Read more

Autonet came up with the best quotes on Confused.com and go compare, with a clearly stated start date a little way into the future, but when I tried to purchase the price had gone up. I phoned to query this and they said prices go up every day and they had no record of the original quote I had been given, so if you get a quote and don't purchase that same day, then the quote is as good as useless. (I've been advised that leaving a quote request to the last minute can cause higher quotes as they know you are desperate to renew,)
So I tried to buy on-line, but their system didn't work, I went through pages of data input but when I clicked on 'buy now' the system just hung, with a wheel turning endlessly. Eventually I got a 'server error' message, so went through the same rigmarole later but got the same result.
The next day I waited for hours to get a telephone response, but gave up in the end. I tried later and finally got through and went through the whole procedure again with another price increase, but I declined to provide my first name as being unnecessary for buying insurance, but they would not budge, saying that it was a legal requirement, which it isn't (I have a problem with full name disclosure because I am known by a middle name (in common with Boris Johnson, Paul McCartney and thousands of others), but annoyingly computers persist in addressing me by my never-used first name. I spoke to customer 'service' who were useless. They blamed my system for the server error message and said there was nothing they could do. I gave up having wasted literally hours of my time trying to buy their insurance - they don't deserve customers. How on earth do they get a 4.5 defaqto rating?
I eventually insured through another (more expensive) company who didn't even ask for my first name

Reviewed on 20th July 2021

K from Kent

Insurance Broker

Complete codswallop

I would give no stars if that was an option. Lied to and told we had to cancel our insurance 3 weeks before renewal and were unableto offer us alternative cover. Complained, complaint upheld and NCD reinstated. Would rather pay less compensation... Read more

I would give no stars if that was an option. Lied to and told we had to cancel our insurance 3 weeks before renewal and were unableto offer us alternative cover. Complained, complaint upheld and NCD reinstated. Would rather pay less compensation and offer a new policy back with them - No chance! Insured elsewhere and would not touch this company with a bargepole wearing gloves!

Reviewed on 16th June 2021

Clare Evans

Insurance Broker

Beware Comes Up Cheap on Price Comparison...

Came up at a good price on price comparison site but beware like others a few days later I get a call to say I have an undisclosed claim but the insurer they reference has no record of it. They want over £100 more or a £25 fee to cancel within the c... Read more

Came up at a good price on price comparison site but beware like others a few days later I get a call to say I have an undisclosed claim but the insurer they reference has no record of it. They want over £100 more or a £25 fee to cancel within the cooling off period. Even more annoyingly if I add that same 'claim' onto the price comparison site they only then want another £12 a year more. Basically once you sign up you are stuck and they have you. Pay a little bit more and go will a well known and respected brand.

Reviewed on 11th June 2021

Jason Nash

Insurance Broker

Never again

Terrible company. Paid my insurance deposit. Got a message to call so after 4 attempts and hanging in for a hour I finally got through.... Read more

Terrible company. Paid my insurance deposit. Got a message to call so after 4 attempts and hanging in for a hour I finally got through.

Was told that because I had a no fault accident last year I had to pay double my deposit and premium for the year.

So I contacted another couple of insurance companies and it didn’t make any difference to my insurance price as it was a non fault claim.

Now they want money out of me for an insurance policy I had for one week. NOT LIKELY.

don’t ever buy from Autonet disgraceful company.

Customer service is shocking. Talk down to you.

Reviewed on 5th June 2021

Caroline Harrold