Autonet Insurance Reviews

Avoid autonet if you are non-White

If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of...

If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of everything, DVLA record even my MOT certificates etc, you name it they asked for it. I could not cancel as it was passed the 14 days cancellation period. After renewal, I discovered they reduced my NCB by 7 years, after extensive enquiries they admit making a mistake with no apologies. Imagine reducing your NCB by seven years for no reason and no apology.

Najib

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Not sure why review sites do not let you give a zero score

...As this company is a definite...

...As this company is a definite ZERO.

When I was planning to move house I informed Autonet - who then said there’d be a £250 increase in my policy cost!!

I then looked on line and found that other insurers were actually quoting £150 a year less for the new address.

When I pointed this out to Autonet refusing to accept the increase THEY cancelled my policy and then charged me £129 for early cancellation... absolute ****ers.

I’m now getting bombarded with letters, texts and e-mails - all of which come in PAIRS - So their admin systems are **** too.

Celticfable

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Very poor customer service - Beware

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes....

I recently purchased car insurance from Autonet and was very disappointed with the customer service I received. There was a query regarding a windscreen replacement that I had done a while ago. I phoned them and this was resolved within 5 minutes. Despite me carefully wording an email, they ignored it and sent rude emails insisting on charging me an "admin fee" despite no changes at all to the policy and this was before cover had even began! I would have cancelled out of principle but no doubt they would have charged me a "cancellation fee" so have reluctantly left it. Suffice to say I will never be putting any further business through this company and neither will any of my friends or family.

Andrew

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THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE...

POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID

James Mowforth

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Dont be tricked by brokers

AVOID AT ALL...

AVOID AT ALL COST

Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!!



Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me.



Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy).



I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period.



Robbing pri*ks.



NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers.



PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly.





AVOID AVOID AVOID!!!!!!



Get your insurance direct and cut out the middle man.

Russell Speirs

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Warning! Stay Away!

You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel...

You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel the policy unless you pay more money. When you cancel, they charge £25 for no reason anyway. Stay away!

Celia

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Outrageous

After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation f...

After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation fee. To say I’m angry would be an understatement. Excellent customer service guys, and thanks for 10 years business. What a joke. Furious

Paul

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Top class customer service

Friendly, engaging and very knowledgeable staff. Worked hard to answer all my queries.

John

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Simply awful

Autonet tried to levy an additional premium for a 'claim' that didn't exist. When email documentation was sent to them to disprove this 'claim' they chose to ignore it 3 times. Subsequent telephone calls were also ignored and promised call backs never...

Autonet tried to levy an additional premium for a 'claim' that didn't exist. When email documentation was sent to them to disprove this 'claim' they chose to ignore it 3 times. Subsequent telephone calls were also ignored and promised call backs never materialised. I'll never use this shambolic outfit again.

Leigh

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Con Artists

Competitive quote given but after deposit is taken you receive a letter wanting additional premium , When you cancel the policy because they are no longer competitive you only receive half of your deposit ! Great Scam guys !!

dan

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Awful experience

Opted for automatic renewal. Received what I presumed were renewal documents but were in fact requests for proof of address and copy of driving licence (none of which had changed). Having not received these they cancelled policy which i can...

Opted for automatic renewal. Received what I presumed were renewal documents but were in fact requests for proof of address and copy of driving licence (none of which had changed). Having not received these they cancelled policy which i can understand BUT...... charged me £80 to do so!!! Outrageous. Don't touch with barge pole.

kathy.

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CON MEN

Charged me an extra 100 quid on top of quoted price for being hit in rear by a third party whilst I was stationary at a give way sign. Third Party admitted full liability and paid for everything. Use at your peril, my advice go with well known brands...

Charged me an extra 100 quid on top of quoted price for being hit in rear by a third party whilst I was stationary at a give way sign. Third Party admitted full liability and paid for everything. Use at your peril, my advice go with well known brands that may charge a bit more and give far better customer service. God knows what will happen if I get involved with a claim with these people.

irate

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Unethical

A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance...

A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance policy. Absolutely ridiculous and unethical!!

Razvan Sencu

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Absolutely awful company

Gross overcharging, I wish I read reviews prior to taking insurance

Michael Dunn

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Do not use autonet insurance scam rip off merchants

Do not use autonet insurance scam rip off...

Do not use autonet insurance scam rip off merchants
Rip off merchants waited for my policy to start before they flagged up a mistake in the details of a named driver on the policy. Put me over a barrell basically had to pay £50 plus 4 days cover at £10 a day to cancel the policy and start a new one even though the cover had only started that day because it was a Friday the cancelation does not come up until the next working (Monday) day another con.my other option was to pay over £100 to keep the policy. Customer service was terrible spoke to two different people both were rude explained to them how me and my wife were both on furlough and money was tight they didn't care they would rob your grans false teeth. I would advise everyone to avoid this company glad I cancelled and got cover elsewhere.

martin

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Rip off charges

They are a broker, so you can't change anything yourself online - it has cost me £37.50 to change my address! Do not use them without realising their charging policy!

GD

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Cancel policy at your peril!

Been with this company for 15 years. Had to cancel a policy for the first time (as cutting down costs) Paid £356.00 in September, so have 6 months left. Expecting to get a fair refund. But no i got £1. Yes £1 with 6 months remaining. The girl with at...

Been with this company for 15 years. Had to cancel a policy for the first time (as cutting down costs) Paid £356.00 in September, so have 6 months left. Expecting to get a fair refund. But no i got £1. Yes £1 with 6 months remaining. The girl with attitude said £80.95 to Autonet and £56 to underwriter. I pointed out that this is so unfair and that can they waive any costs as spent thousands with them, plus i have other policies with them. She came back in double quick time! said no its £1.
I will NEVER deal with this company again

Steve

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Overcharging and terrible service

Blatantly overcharged on renewal, cancelled the policy without chance to settle 1 case of arrears, then charged a fortune through forced cancellation, awful customer service, avoid at all costs

Threefeet

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Biggest Scammers Out There !!!!!!!!!!!

I wanted to get my NCB proof from them to transfer my insurance. Forget calling them as the y keep you on the phone and charge you a fortune while you're waiting. I went on live chat and even got an email of proof of my communication online. On...

I wanted to get my NCB proof from them to transfer my insurance. Forget calling them as the y keep you on the phone and charge you a fortune while you're waiting. I went on live chat and even got an email of proof of my communication online. On three occasions i was let down. They are the worst company I have ever come across. Thank God my new insurer Direct Line were fantastic. They didn't charge me a penny for having no proof straight away and waited six weeks. PLEASE STAY AWAY FROM AUTONET !!!!!!!!!!! GANGSTERS.

Gerard Grehan

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Awful unethical company

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. ...

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. I requested that they let me cancel the policy so we can go elsewhere, but they will charge £80 to cancel. I have gone through all the complaints and they are not budging. Completely crooked and unprofessional.

C Dempsey

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