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Autonet Insurance reviews

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Rated Terrible • 1.17/5

Autonet Insurance reviews

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Review summary

People rate this company as Terrible based on 120 product reviews

Average score of 1.17/5
5 star
3%
4 star
3%
3 star
1%
2 star
1%
1 star
92%

Latest positive rating

5/5

Be Careful!

I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside... I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy. Read more Read less

{"display":"Petersfield Pete","full_name":"Petersfield Pete","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Autonet denied all knowledge of me

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode.... I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Read more Read less

{"display":"Eileen B","full_name":"Eileen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Insurance Broker
Eileen B 17th February 2025
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About Autonet Insurance

Autonet Insurance is a leading UK-based insurance broker. Have you taken out insurance with Autonet Insurance? You can write a Autonet Insurance review here to help other people find out how good the service Autonet Insurance offers really is.

Autonet Insurance at a glance

Reviews for Autonet Insurance

Showing 11 of 120 company reviews

Autonet denied all knowledge of me

Insurance Broker • 17th February 2025

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode.... I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Read more Read less

{"display":"Eileen B","full_name":"Eileen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Potentially acting fraudulentlly

Van Insurance • 23rd October 2024

I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he... I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have now wasted 3 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with. They decided to keep the money even though there has been no claim. No allowed to speak to a supervisor. Read more Read less

{"display":"TREVOR ","full_name":"TREVOR ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071798.png"}}'s avatar
Rated Terrible • 1/5
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  • 1/5

    AVOID AT ALL COSTS

    Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN... Shared n FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN HELPFUL & I WOULD ADVISE TO STAY AWAY Read more Read less

    {"display":"JAMES SUMMERVILLE","full_name":"JAMES SUMMERVILLE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Diddy insurance company

    Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200... Quote went through then changed it because of a claim my named driver wife never had, and wanted £200 more to add her or £200 admin to take her off as the 2nd named driver. So I cancelled and they still wanted £25 even though it was less than 5 days since the policy started. I’d avoid at all costs, as I reckon they’d be a nightmare if making any claim. Read more Read less

    {"display":"Iain S","full_name":"Iain S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Van Insurance
    Iain S 10th October 2024
  • 1/5

    Do not use they are crooks, customer service is abso...

    Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the... Do not use they are crooks, customer service is absolutely horrendous, i am being charged for cancelling my policy early. i no longer have the vehicle and they are telling me i still need to pay. Read more Read less

    {"display":"Moji O","full_name":"Moji O","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1059388.png"}}'s avatar
    Van Insurance
    Moji O 17th September 2024
  • 2/5

    Messed me about so much

    Messed me about so much that I had to leave them!

    {"display":"Plum Palombo","full_name":"Plum Palombo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799746.png"}}'s avatar
  • 1/5

    JUST DONT USE THEM

    Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was... Horrific. I tried cancelling my policy after being with them for 6 months. They very generously offered to waive the cancellation fee, but there was no refund to me and i owed them money for early cancellation. Read more Read less

    {"display":"Steve Morris","full_name":"Steve Morris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/795134.png"}}'s avatar
    Van Insurance
    Steve Morris 5th October 2023
  • 1/5

    Avoid

    Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more... Wrong details on their behalf on policy I took out so cancelled 2 days later and should have had a full refund, didn't, 3 more phonecalls that were hard work, customer service diabolical, still owe me money. Read more Read less

    {"display":"Heather ","full_name":"Heather ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Van Insurance
    Heather 4th October 2023
  • 1/5

    Any excuse to get money out of you

    Be aware of all the additional fees £176 to change your address Look into everything before you take out your policy with this conning company

    {"display":"Marie Wise","full_name":"Marie Wise","avatar":{"url":"\/assets\/uploads\/avatars\/users\/790114.png"}}'s avatar
    Van Insurance
    Marie Wise 6th September 2023
  • 1/5

    Chaotic

    Took me 3 hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance... Took me 3 hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance over to my new vehicle. After waiting an eternity I got thru various members of staff (5 in total) 2 of which cut me off mid task and 2 that couldn't seem to grasp what I was saying. Every time I answered their questions they repeated the answer back completely wrong! Quite bizarre. Finally after approx 2.5 hourd I got through to a person who spoke clearly and understood what needed to be done. However they wanted to charge me an additional £545 for the privilege. I cancelled with them and have found a new provider £200 less. Autonet are bloody useless the service is appalling and I won't use them again Read more Read less

    {"display":"Julie grove","full_name":"Julie grove","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    automatic renewall

    Just called to cancel automatic renewal, was told that was ok only to receive another email shortly after to telephone if I wanted to cancel renewal

    {"display":"Judy Hancock","full_name":"Judy Hancock","avatar":{"url":"\/assets\/uploads\/avatars\/users\/778573.png"}}'s avatar

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