Autonet Insurance Reviews

26th August 2017

Cheap quote then up price

Twice in three years have been attracted to cheap online quote. The first time after a month they wrote to me saying I had made a mistake on the online form and I would have to pay more. Wasn't happy but paid up. Following year went elsewhere. This year again back with auto net. And quests what same again. They will charge more saying I had made another mistake on the online form. Phoned customer services. Was told that they had made a mistake but I would have to pay for it. Never again will I use this firm. Beware.

Elfed howellsLevel 1

(0)

9th August 2017

Gave me the best quote

Helpful,friendly,and polite staff

Martin davyLevel 1

(0)

16th July 2017

Good value car insurance

Have recently taken out Autonet car insurance and been pleased with the service and price

Marion BaikieLevel 1

(0)

12th July 2017

Useless customer service

On phone today after I got a good comparison price for auto net. Was put on hold several times for long periods as they wanted to charge me extra for courtesy car and legal expenses even though it came up included in the price online. I was then asked to send a screen shot as proof as they didn't take my word. To then be told they couldn't guarantee a courtesy car if I had a breakdown as there isn't always one available. To then be told if I pay extra £40.00 I could be guaranteed a courtesy car up to 28 days ! I said I have never had this problem with other insurance companies. So was then informed a team leader would phone me ...that was 3.00pm and I am still waiting it is now 11.00pm and my insurance is due tomorrow! Well guess what.. I won't be using Autonet and pleased I stood my ground after reading all the other reviews about this company

sonya pledgerLevel 1

(0)

8th July 2017

Scammers

Very difficult to resolve anything no clear email expensive phone number

Jake Daniel Slater HanleyLevel 1

(0)

9th May 2017

Avoid Avoid scammers

ATTENTION, AVOID.This is company of scammers! Be warned, they ripped me off very bad and there is nothing I can do about it. Took out my policy with them 16 days ago, set up DD,no problem. Sold my car, so phone up to cancel. I accept the small print of a £79 cancellation fee, then a further £117 to cover a late payment on the DD. No way, then I see in the reviews this is their common scamming practice!!
You must avoid this company and spare yourself the frustration of being legally ripped off.

Rich WhitehouseLevel 1

(0)

6th March 2017

Scam with hidden fees.

Very difficult insurer,will attract you with low premium,then you will pay much more.Don't trust them,unless you want to feel it in your wallet,worse if you find yourself uncovered when police stop you in traffic.Good luck!

George Level 1

(0)

24th February 2017

Avoid like the plague

Avoid like the plague! Day 5 still no documents! They take extra premiums from your bank account with no warning then try to say they e mailed you when they havent ( checked junk etc) they then tell you there will be no charge if you send proof of none fault accident then after you do this they still charge you! Shocking rude customer service and if you try to cancel they want £50 despite the fact they have not sent you any documents!! Never have i experienced such shocking service in 27 years of driving! Do yourself a favour and avoid them!

AnonymousLevel 1

(0)

29th November 2016

worst

avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them.

rita kokhnaLevel 1

(0)

18th November 2016

Unauthorised use of my credit card

This company held on to my credit card details and then took money from my card which was not owed, passed to the fraud team at my credit card company

Julie ChambersLevel 1

(0)

15th November 2016

Aviod the as much as you can

TRY TO AVOID THEM AS MUCH AS YOU CAN...

TRY TO AVOID THEM AS MUCH AS YOU CAN

WHEN YOU ARE LOOKING FOR A QUOTE YOU HAVE THE BEST SERVICE BUT WHEN YOU BECOME A CUSTOMER DO NOT EXPECT ANY HELP FROM THEM. YOU WILL SPEND HOURS ON TRYING TO GET SOMEONE FROM THEIR CUSTOMER SERVICE TEAM ANSWER YOU CALL. LIFE CHAT IS SAME WASTE OF TIME.
AUTONET ARE BROKERS AND IN CASE WHEN YOU HAVE TO MAKE ANY CHANGES TO YOUR POLICY YOU WILL BE RIPPED OFF TWICE, INSURER WILL CHARGE YOU AND AUTONET WILL CHARGE YOU AS WELL.
AND IT WORTH TO MENTION THAT IF YOU ARE PAYING FOR YOUR INSURANCE MONTHLY THEIR APR IS !!!!!!!!!!!57%!!!!!!!!!
AVID THEM AS THE ONLY THING THAT THEY DO WELL IS SELLING, AFTER SALE IS DONE YOU LEFT ON YOUR OWN.

Pav DLevel 1

(0)

3rd November 2016

Scam artists!!!!!

Well where do u start long story... cut it...

Well where do u start long story... cut it short.
Choose this company if you'd like to be ripped off.
This company think it's ok to wack a extra 300 pound on your insurance policy nothing you can do about it I only had 3 installments left..When they did this .
Awful customers service.
When trying to contact them they tell you we will call you back.. oh and never do..
Leave you on hold constantly if you attempt to call them....
No consideration for others. But conning people.
Mangers/supervisor to scared to come on the phone to resolve there problems...
Please take this advise and stay well away..... you will defo be out of pocket with these...

Craig blackmoorLevel 1

(0)

6th October 2016

happy

very helpful, kind and understanding insurer.

Jade BirchallLevel 1

(0)

30th September 2016

Cheap quotes, extorsionate charges for anything else111

I insured a car that I'd paid a deposit on with a private seller. The seller was awaiting a car he had bought, also privately. The chain however fell apart as the car he wanted didn't materialise, so he needed the car he'd provisionally sold to me. Anyway I rang Autonet to cancel my poiicy after only three days and after paying them £28 deposit only to be asked for a further amount of over £22!!! The supervisor I spoke to said it's a standard charge to cover costs as It costs £110 to set up and cancel a policy and they were only asking for £50!!! I said that's not true otherwise how could my classic car policy only cost me £90 a year with a profit for the insurance company? He said he couldn't discuss any other insurance company. He was extremely arrogant and unhelpful. I will never use them again and will make sure anybody that I speak to will never use them either. If they charge these kind of fees for simple tasks imagine what they'd be like if you needed to make a claim. Totally out for what they can get.
5. Payment for Our Services

In addition to the premiums charged by your insurer, we will also charge you the following fees for arranging and handling brokered products (see section no.3, Our Service). These fees are non-refundable and are payable at the time of the transaction to which it relates:

Service Service Charge

Arranging your new policy* £20

New policy incepted via our call centre additional £15

Arranging your policy renewal* £50

Amendments to your policy £35

Duplicate Documents & customer requests for personal data £10

As part of our new business process, we will check your

information. If we have to make any amendments to correct

your information, you'll have to pay a £10 administration fee £10

Refund issued to you by credit/debit card £0

Refunds issued to you by cheque £20

Postal delivery of new policy or renewed policy documents £5

Sending Correspondence Special Delivery £6.50

Dishonoured Cheque £19.50

Payments by debit card 0%

Payments by credit card 2% of the total

amount payable

Cancellation prior to policy start date £25

Cancellation within 14 days £50

Cancellation after 14 days £75

Cancellation due to failure of identification process within 14 days £75

*In addition to the new policy and renewal arrangement fees where your insurer pays us less than 25% commission an additional fee may be levied. The monetary amount of any such fee will be fully disclosed to you prior to you purchasing/renewing the policy. In the event that your policy is cancelled a pro-rata refund of this fee will be made.

Ian MorrisLevel 1

(0)

21st September 2016

Ripoff

Be very careful with this company, I just cancelled my policy to find there was a £75 charge even after making 6 payments and no claims. How can they justify this? Ripoff is the only thing that springs to mind

barry hendersonLevel 1

(2)

22nd August 2016

Poor Service and Hidden Charges

They charge and administration fee of 15 for any change or service. these hidden costs can add up in the year and make it cheaper to pay extra for a direct company and not a...

They charge and administration fee of 15 for any change or service. these hidden costs can add up in the year and make it cheaper to pay extra for a direct company and not a broker

The customer service are not well trained and it took me days to get a chip in the windscreen resolved as they said it was not covered and that it was classed as a new windscreen - I called Aviva myself and checked and they said chip repair was covered with no charge and no affect to no claims - I had to make Autonet call Aviva to confirm this!

I strongly recommend you do not use this company.

victoria burnsLevel 1

(0)

11th August 2016

Avoid - not the great value they originally suggest

I was appalled and frightened by Autonet's draconian response to a missed direct debit, which was my error. Their response was to charge extortionate fees and charges and provide incredibly short deadlines to respond - on a premium rate phone number with 20 minute wait times. They cancelled my insurance while I was on holiday and have bombarded my mobile phone and email with threats of legal action. The amount I owe has risen 500%. This is all within one month of the missed direct debit. Avoid, avoid, avoid.

Lisa JonesLevel 1

(0)

14th July 2016

Rip off merchant

They try to get more money out of you be saying you have had accidents you haven't .then answer you email .then take money out of you account without discussing things with you

Tracey MawerLevel 1

(0)

26th February 2016

CheekyCharges Campaigner

very reasonalble have been with this company 4 yrs now with van and car

Karen Michelle SalisburyLevel 1

(0)