Autonet Insurance Reviews

10th July 2018

Scam artists

They owe me a refund but wont pay it back they also take money out of you bank without your knowledge steer well clear of these scammets

JonLevel 1

(0)

24th April 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name.

(0)

24th April 2018

Stat away unless you want to be ripped off

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24th April 2018

Stat away unless you want to be ripped off

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24th April 2018

Stat away unless you want to be ripped off

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24th April 2018

Stat away unless you want to be ripped off

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24th April 2018

Problem Fixed

I had an issue with Autonet and escalated my issue to the complaints department. My complaint was resolved fairly and to my satisfaction.

(0)

3rd November 2017

forced to pay cancellation fee

After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care that it may be in the small print but this is unacceptable and I am a very unhappy customer.

I made a mistake, it was actually £128 they charged us, this is over 50% of the actual premium!! I phoned up and after demanding to speak to a manager because the agent was talking over me, they cut me off. I will be taking this further.

Jay CoxLevel 1

(0)

26th August 2017

Cheap quote then up price

Twice in three years have been attracted to cheap online quote. The first time after a month they wrote to me saying I had made a mistake on the online form and I would have to pay more. Wasn't happy but paid up. Following year went elsewhere. This year again back with auto net. And quests what same again. They will charge more saying I had made another mistake on the online form. Phoned customer services. Was told that they had made a mistake but I would have to pay for it. Never again will I use this firm. Beware.

Elfed howellsLevel 1

(0)

9th August 2017

Gave me the best quote

Helpful,friendly,and polite staff

Martin davyLevel 1

(0)

16th July 2017

Good value car insurance

Have recently taken out Autonet car insurance and been pleased with the service and price

Marion BaikieLevel 1

(0)

12th July 2017

Useless customer service

On phone today after I got a good comparison price for auto net. Was put on hold several times for long periods as they wanted to charge me extra for courtesy car and legal expenses even though it came up included in the price online. I was then asked to send a screen shot as proof as they didn't take my word. To then be told they couldn't guarantee a courtesy car if I had a breakdown as there isn't always one available. To then be told if I pay extra £40.00 I could be guaranteed a courtesy car up to 28 days ! I said I have never had this problem with other insurance companies. So was then informed a team leader would phone me ...that was 3.00pm and I am still waiting it is now 11.00pm and my insurance is due tomorrow! Well guess what.. I won't be using Autonet and pleased I stood my ground after reading all the other reviews about this company

sonya pledgerLevel 1

(0)

8th July 2017

Scammers

Very difficult to resolve anything no clear email expensive phone number

Jake Daniel Slater HanleyLevel 1

(0)

9th May 2017

Avoid Avoid scammers

ATTENTION, AVOID.This is company of scammers! Be warned, they ripped me off very bad and there is nothing I can do about it. Took out my policy with them 16 days ago, set up DD,no problem. Sold my car, so phone up to cancel. I accept the small print of a £79 cancellation fee, then a further £117 to cover a late payment on the DD. No way, then I see in the reviews this is their common scamming practice!!
You must avoid this company and spare yourself the frustration of being legally ripped off.

Rich WhitehouseLevel 1

(0)

6th March 2017

Scam with hidden fees.

Very difficult insurer,will attract you with low premium,then you will pay much more.Don't trust them,unless you want to feel it in your wallet,worse if you find yourself uncovered when police stop you in traffic.Good luck!

George Level 1

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24th February 2017

Avoid like the plague

Avoid like the plague! Day 5 still no documents! They take extra premiums from your bank account with no warning then try to say they e mailed you when they havent ( checked junk etc) they then tell you there will be no charge if you send proof of none fault accident then after you do this they still charge you! Shocking rude customer service and if you try to cancel they want £50 despite the fact they have not sent you any documents!! Never have i experienced such shocking service in 27 years of driving! Do yourself a favour and avoid them!

AnonymousLevel 1

(0)

29th November 2016

worst

avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them.

rita kokhnaLevel 1

(0)

18th November 2016

Unauthorised use of my credit card

This company held on to my credit card details and then took money from my card which was not owed, passed to the fraud team at my credit card company

Julie ChambersLevel 1

(0)

15th November 2016

Aviod the as much as you can

TRY TO AVOID THEM AS MUCH AS YOU CAN...

TRY TO AVOID THEM AS MUCH AS YOU CAN

WHEN YOU ARE LOOKING FOR A QUOTE YOU HAVE THE BEST SERVICE BUT WHEN YOU BECOME A CUSTOMER DO NOT EXPECT ANY HELP FROM THEM. YOU WILL SPEND HOURS ON TRYING TO GET SOMEONE FROM THEIR CUSTOMER SERVICE TEAM ANSWER YOU CALL. LIFE CHAT IS SAME WASTE OF TIME.
AUTONET ARE BROKERS AND IN CASE WHEN YOU HAVE TO MAKE ANY CHANGES TO YOUR POLICY YOU WILL BE RIPPED OFF TWICE, INSURER WILL CHARGE YOU AND AUTONET WILL CHARGE YOU AS WELL.
AND IT WORTH TO MENTION THAT IF YOU ARE PAYING FOR YOUR INSURANCE MONTHLY THEIR APR IS !!!!!!!!!!!57%!!!!!!!!!
AVID THEM AS THE ONLY THING THAT THEY DO WELL IS SELLING, AFTER SALE IS DONE YOU LEFT ON YOUR OWN.

Pav DLevel 1

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