Autonet Insurance Reviews

7th November 2019

Awful unethical company

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. I requested that they let me cancel the policy so we can go elsewhere, but they will charge £80 to cancel. I have gone through all the complaints and they are not budging. Completely crooked and unprofessional.

C DempseyLevel 1

(0)

23rd October 2019

Outrageous charges

I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so cancelled. For the remaining 7 months they refunded me £8 when, after a long discussion said they would refund nearer to £50. I would not recommend this company at all. Their charges are outrageous!!!

Vicky DavidsonLevel 1

(0)

19th October 2019

Fraudulant and hidden charges, and that's just the start.

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with...

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with it.

Refused to accept proof of no claims, arguing that it was being used on another vehicle, when it wasn't.

Made my Mother feel so intimidated and upset that she cancelled the policy and moved her business elsewhere. All this because of Autonet's threats to cancel the policy, despite having submitted the no claims satisfactorily and within the time frame specified.

The documents clearly state 'you may cancel within 14 days OF RECEIVING YOUR POLICY DOCUMENTS!'

The policy was cancelled within 8 days of receiving the documents, as we receive documents by post. Autonet now arguing that we have documents online, when we do not - our documents were selected to be received by post. Yet another fraudulent excuse to charge an extra fee!

Hidden charges for cancellation from the underwriter too that are NOT detailed in the policy paperwork. Autonet cancellation fee, underwriter cancellation fee and over-inflated time on cover fee that does not amount to the number of days on cover on a pro-rata basis.

£435 policy to start with and a £281 refund after cancelling within 15 days, only 5 days after receiving the documents.

£154 charged for cancelling a policy due to Autonet's own refusal to accept a formal document from the previous insurer and accusing a policy holder of being a liar. An absolutely ridiculous amount.

Hidden charges, fraudulent charges and very poor customer service.

Fraud and theft by deception at it's finest.

JoeLevel 1

(0)

27th September 2019

CONSUMER WARNING!!!!

CONSUMER...

CONSUMER WARNING!!!!!
I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got through to an agent who advised that she cannot cancel the policy and all the cancellations team are busy. She advised that she will pass it through to a supervisor who will call me back before 7pm. They never called me back. On Friday 19th September 2019 I tried to call them again numerous times spending hours on hold and never got connected. I looked at TrustPilot to find that a lot of people were having the same issue so i sent the following email.
Hi
I have been trying to contact you since Wednesday last week. You have promised multiple times to call me back and failed. I would like you to call me and cancel my policy ASAP before I have no choice but to review my experience publicly.

Thanks Adam

There response was as follows:

Thank you for that information and I have passed on your details so you should receive a call back shortly. I want to make you aware that we have a different postcode for you, so you will need to provide the address we hold on file to the agent that calls you to pass data protection.

I then received a call 4 hours later from autonets cancellation team. The advisor confirmed to me that the policy was now canceled. GREAT FINALLY!
Then 1 week later I receive the following letter via the post from Autonet:
We refer to your goods/commercial vehicles policy and your recent call to Autonet regarding the cancellation of this insurance. As the full cancellation procedure has not been completed we can confirm your policy is active. If you wish to discuss further please contact our office.
Assuring you of our best attention at all times. WHAT?
So back to square one, I call and sit on hold for 30 minutes to the cancellation team. I then connect at the point I start writing this review. But no one speaks. I can hear their staff in the back ground talking about the weekend and how pleased they are that it’s Friday. In fact I am still connected and can still hear them having a knees up now 34 minutes and 12 seconds later. I MEAN WHAT IS THE AGENT DOING?
I have recorded all the background chatter. I wonder if their supervisor will be interested in hearing it? APPARENTLY AT THE MOMENT THEY ARE READING EACH OTHERS EMAILS.
I wonder if they are going to cancel my policy down. I have had no choice but to cancel my direct debit but I would really like to get the policy cancelled officially.
Policy reference number: 2601603/10/a7T
I’m going to hang up on them now all the singing from the staff in the back ground is not even in tune.

AdamLevel 1

(0)

2nd September 2019

Windscreen Claims Scam!

So I get a quote for car insurance and pay the full amount then get a letter a few days later telling me I ow an extra £80 because I have made a claim on a windscreen. 9 years NCD is unaffected but they just put the policy price up instead. What a con! What is the point of having protected no claims if they can back door the increase by just putting your policy up instead. This should not be allowed and is completely unfair.

Graham DeanLevel 1

(0)

13th June 2019

RIP OFF

To charge a cancellation fee of £80 is disgraceful. It should be illegal, I shall be writing to my MP. Terrible company.

Bill BLevel 1

(0)

14th May 2019

Steer clear of Autonet

Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 extra they charged as it was the broker that charged them so I went back online corrected error on application and insurance quote came through at £275 , £65 cheaper , they still weren’t interested so I wanted to cancel policy they said it would cost £50 I said the policy hadn’t even started yet so she got her manager and reduced it to £20 cancellation charge so needless to say I went with a more trustworthy company the RAC . Who are these morons working in these businesses making stupid decisions and ultimately losing a sale ?

Andrew KiddLevel 1

(0)

24th April 2019

Absolutely dreadful - now trying to take money not owed them

I have told them now THREE times (on their OWN site) that I do NOT want to renew with...

I have told them now THREE times (on their OWN site) that I do NOT want to renew with them.

Each time "Donna" acknowledges the post - and then seems to do absolutely nothing.

Another email telling me to renew and another SMS message telling me they have been unable to take money.

They email you with a "donotreply" email address and message you from an SMS service you cannot reply to - and fail to act on any other form of communication. Have ended up now going to the ombusdman.

Utterly dreadful shower. Another years No Claims (9 years) and it is rewarded by another hike in premiums that other companies on the compare websites seem able to avoid.

Avoid this company - they TOTALLY ignore instructions NOT to renew - and do their best to take money regardless.

Untrustworthy.

GMTLevel 1

(0)

19th April 2019

Incompetent and unreliable

Incompetent and unreliable insurance broker....

Incompetent and unreliable insurance broker.
This broker failed to pass the correct details of my insured vehicle to the insurance company.
A claim I made was initially rejected by the insurance company and my policy was voided.
This came as a direct result of the incompetence of Autonet Insurance services not correctly recording my insurance requirements.
I would give them no stars if I could.
If you don’t want the risk of problems with your insurance policy don’t use this company.

NickLevel 1

(0)

3rd April 2019

rip off cancellation fees

took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on their website but not allowed!!!!!!!!! PLEASE PLEASE BE AWARE OF THEIR CANCELLATION FEES WHEN CONSIDERING THIS COMPANY.

J CLIFFELevel 1

(0)

19th February 2019

Poor

Poor customer service, no help at all, took my money, no refund, no insurance, poor

Mitchell HawkinsLevel 1

(0)

7th February 2019

Rip off

There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... that's disgusting !! I have another policy with them and rest assured I will not be using Autonet insurance again !! I suggest you stear clear !!

Jo Scannella Prev CallariLevel 1

(1)

3rd December 2018

Rip off

Had a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to renew our policy, the quote was way too high compared to other insurers. After going with Acorn Van insurance instead, we went back to ask for the No Claims Bonus certificate. I used the online service where you speak to a representative who assured me that it was 5 years and that it will be sent to our email address. A week later nothing came through so I got in touch again. Apparently it was now zero years NCB as we made claims on the policy. I asked why no one bother to explain that we would lose all 5 years before proceeding with the claims, to which they responded that it's not something they are required to do. They then admitted that they should have kept us informed and that it was a mistake to say we had 5 years when we didn't, promising to settle the difference between the cost of 5 years NCB and 0 which we now have. Following a brief conversation with Acorn, they said it was £1051.84. Guess what happened? They refused to cover any of it now and won't talk to me any more regarding this. It's common sense to keep your customers in the loop and help them when they are in need. Leaving a review everywhere I can, reporting them using my team everywhere I can and seeking advice from Citizen Advice Bureau as well as our solicitors. Ripped us off big time!

Artjom AleksandridisLevel 1

(1)

28th November 2018

awful company

Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a...

Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a half!
when i originally took out the policy which was in joint names previously with adifferent insurer, i was told that the no claims is transferable between spouses on a joint policy. so i duely paid my deposit etc. a couple of days later i got an email, (no-reply address) saying our no claims wasnt valid, tried calling, on hold etc, tried web chat , not working, this went on for several days, before my wife eventually got through during the day. was told she would need a new quote, as the underwriter wouldnt accept the no-claims, even though she was named, with 9+ years no claims! new quote several hundred pounds dearer. Unsurprisingly, she turned down the quote and asked for the policy to be cancelled and we would return to our old insurer. not a problem, they would email me as id set up the policy originally.
No email, we got the vehicle covered with the old insurer and almost 2 weeks past before autonet decided to WRITE telling us we owed nearly £100. this was after £90 being paid in deposit and first dd taken from bank less than 7 days later! ( like most people we pay monthly because we cant afford to pay in one go, but autonet decide its ok to charge you twice in your first month!!!!!)
now my saga of trying tom contact them to sort out the excessive charges started , on hold with no answer , web chat not working at evenings, then when i did once get an answer, wrong department , i needed someone who works, 9-5:30 difficult when i work 6am -6:30 pm . advisor wasnt even interested in taking my number or providing alternative contact method ie email .
finally today ive managed to get a working email address requesting a full breakdown of the final bill, which i have to say if they have put any extra charges on , ill see them in court! in short they are a terrible company , who edits reviews, proposes online availability but is in fact probably the most difficult company ive ever had the misfortune to use in 35 years of driving and riding. If you have and accident or need to claim or just contact outside of office hours, god help you. because they are not interested at all, customer service is merely a phrase they like to use, not adhere to!!!
i for one will never recommend or use again, even to th point of paying much more if i had too!

PhilLevel 1

(0)

17th November 2018

Absolutely awful

Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had manage to do it. I asked him to renew it then so I could pay them and get my discount and he said he cannot do that. He was not very helpful.
I decided to get my wife try on her iPad, but it still came up with errors. I gave up then and decided to change the broker and got a better deal. £80 better deal. I had been with this broker for quite a few years with two vehicles. Just shows there is no loyalty to existing customers. Summing up, good riddance

Ron TaylorLevel 1

(0)

17th September 2018

Cancelled

Try set up my car insurance...

Try set up my car insurance online.
Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy.

Robert Level 1

(0)

17th September 2018

Cancelled

Try set up my car insurance...

Robert Level 1

(0)

17th September 2018

SCAMMING RIP OFF MERCHANTS

They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on gov.uk. Had policy for 5 days and told them in not paying an extra £800 so cancel the policy. For that I lost my deposit £70 and apparently now owe them £16. Will see you in court pal! Robbing toads! I'm taking this to the insurance ombusdmen.
BE WARNED THEY ARE NOTHING BUT A CON.

I've been robbed!Level 1

(0)

10th July 2018

Scam artists

They owe me a refund but wont pay it back they also take money out of you bank without your knowledge steer well clear of these scammets

JonLevel 1

(0)