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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.89 (2140 reviews)

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4.89

Based on 2,140 reviews, last reviewed 28th Jul 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Fab service Great service! Friendly and helpful Reviewed on: 28th July 2025

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2140)

Great service, people and knowledge! - Free service

I was initially disappointed when traditional banks in the UK told me that I needed at least three years of credit history to qualify for a mortgage, despite earning a good salary and being able to afford monthly payments. However, I eventually found Better (formerly known as Trussell), which offered an entirely online process. I filled out my application, received a mortgage quote, and was quickly contacted by a representative to provide the necessary documents. Thanks to Better, I received an Agreement in Principle (AIP) and was able to proceed with paying the deposit for my new 3-bed property. The entire mortgage process was managed smoothly by them, and they provided support at every step of the way. When it came time for my third mortgage renewal, Better once again handled everything, notifying me before my fixed-rate deal expired and helping me explore the best options available. Based on my experience, I would highly recommend Better to anyone in a similar situation. Their professionalism, convenience, and dedication to helping clients make them an excellent choice for mortgages. Reviewed on: 27th February 2025

Clear communication, knowledgeable staff, got stuff...

Clear communication, knowledgeable staff, got stuff sorted pretty quickly and easily Reviewed on: 27th February 2025

It was clear, simple and effective.

It was clear, simple and effective. The best thing about it was that it was free. All possible options were given and explained at great length and my broker was happy to seek out many different options without making me feel guilty or getting annoyed. Will definitely recommend. Reviewed on: 27th February 2025

Exceptional Service During a Challenging Market

"Ashleigh and Mansle were instrumental in helping me secure a new mortgage as rates were rising. They guided me through every stage of the process with excellent, transparent service. Highly recommended!" Reviewed on: 27th February 2025

Excellent service and communication.

Excellent service and communication. Very friendly and efficient. Reviewed on: 27th February 2025

Highly recommend!

The broker we had was very helpful and contacted us with better rates that became available as it took sometime for the purchase of our home to go through due to the other party. Highly recommend Reviewed on: 27th February 2025

Great, straightforward and easy to understand advice.

Great, straightforward and easy to understand advice. They also managed to switch us to a better deal when one became available before our completion! Reviewed on: 27th February 2025

kept in touch every step of the way

They made a stressful situation a breeze and saved me money at the same time. Reviewed on: 27th February 2025

Ease of use, customer service was excellent.

Ease of use, customer service was excellent. Reviewed on: 27th February 2025

Ryan was the Best !!

We had Ryan Hall as our broker he was honest band extremely helpful, he was also very cheerful which made dealing with him easy. Reviewed on: 27th February 2025

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Better.co.uk: Mortgage Broker reviews

90% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Better.co.uk: Mortgage Broker now

Better.co.uk Mortgage Broker reviews (2140)

Great service, people and knowledge! - Free service

Clear communication, knowledgeable staff, got stuff...

It was clear, simple and effective.

Exceptional Service During a Challenging Market

Excellent service and communication.

Highly recommend!

Great, straightforward and easy to understand advice.

kept in touch every step of the way

Ease of use, customer service was excellent.

Ryan was the Best !!

Review Better.co.uk: Mortgage Broker now

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