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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.89
Based on 2,140 reviews, last reviewed 28th Jul 2025
91% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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Latest highest rating:

5

Fab service Great service! Friendly and helpful Reviewed on: 28th July 2025
Kirsty H's avatar
Kirsty H

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025
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Caro W
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2140)

Perfect from start to finish

5
We reached out to Gabriel, as we’re looking for a mortgage that would accept universal credit as an income. He was brilliant from start to end, even with a small hiccup in the middle (our original house fell through so we needed to requote and start again). I couldn’t have wished for a better service. Reviewed on: 27th February 2025
Katie Y's avatar
Katie Y

Excellent experience with Better.

5
Excellent experience with Better. The advisors are so friendly and always there to answer any question. I would totally recommend to a first time buyer - Better made my experience as a first time buyer a lot less scary! Reviewed on: 27th February 2025
Jessie B's avatar
Jessie B

Very smooth and kept us informed at each stage.

5
Very smooth and kept us informed at each stage. Reassuring all the way through the process. Very easy to contact and very responsive Reviewed on: 27th February 2025
Ahmed H's avatar
Ahmed H

I've used better numerous times and I would never go...

5
I've used better numerous times and I would never go back to my other broker Reviewed on: 27th February 2025
Narinder's avatar
Narinder

A little miscommunicated, but easily resolved.

4
We had a little issue with dealing with a colleague who was dealing with our remortgage, I believe she was off due to illness or something, which meant we had little contact after our first interaction. Spoke with another colleague who got us in touch with the persons manager who was able to complete the previous colleagues work! Easily fixed. Reviewed on: 27th February 2025
Bethany R's avatar
Bethany R

Friendly and caring.

5
Friendly and caring. Always happy to help. Explained everything clearly. Reviewed on: 27th February 2025
Katie A's avatar
Katie A

Great and friendly service I have ever received.

5
Great and friendly service I have received. Helped me to go for the best mortgage deal available at the time. Reviewed on: 27th February 2025
W A's avatar
W A

First time buyer or mortgage before, start here!!

5
Excellent in finding the correct solution Reviewed on: 27th February 2025
Lesley M's avatar
Lesley M

Excellent interaction with Charlie

5
Excellent interaction with Charlie, easy communication and explained the process very well to a first time buyer Reviewed on: 27th February 2025
Hen's avatar
Hen

Unbelievable customer service

5
Better were fantastic, I had no idea how to buy a house and they walked me through the process and dealt with my neuroses throughout the entire process. Always very quick to reply to any emails and to answer any questions. Reviewed on: 27th February 2025
Paul C's avatar
Paul C

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