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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.89
Based on 2,139 reviews, last reviewed 8th Jul 2025
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Superb work from both Ellie my case manager, and Naf... Superb work from both Ellie my case manager, and Nafisa my broker, everything seemed a breeze and everything answered quickly and in full detail. Reviewed on: 8th July 2025
William C's avatar
William C

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025
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Caro W
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2139)

Thanks for the great service

5
Being in my 50s and not sure how to get a mortgage at my age was worrying and stressful. After using a different broker and being let down by the service they provided I tried Trussle and had a great mortgage in place with fantastic interest rate within 4 weeks. Can not thank them enough. Also a lovely hamper delivered to our new home from them. Highly recommended x Reviewed on: 7th April 2021
Stephanie 's avatar
Stephanie

Professional

5
Quick, polite, kept well informed and genuinely a pleasure to deal with. Reviewed on: 7th April 2021
Ross Harkins's avatar
Ross Harkins

Brilliant!

5
Had an excellent experience with trussle who secured a great mortgage deal for me and handled everything like pros, communicating really well, staying patient when I moved the goalposts once or twice and all with a friendly, professional demeanour. Would come straight back to them in the future. Reviewed on: 7th April 2021
AnneP's avatar
AnneP

Great communication throughout COVID

5
I used another mortgage broker in the past but they really let me down this time around in terms of communication so I contacted Trussle on a whim. They were super quick to respond, explained everything in layman's terms and very proactive - I never had to chase them for any answers. They also got me a brilliant rate I wouldn't have found by myself in a market where deals seemed to be changing and being withdrawn daily - particular shout out to Alston for pulling that off. Couldn't recommend them more highly! Reviewed on: 7th April 2021
Hayley's avatar
Hayley

Excellent service

5
I used Trussle after being messed around by a long established mortgage broker. They found me a great deal, and had no problem dealing with a switch in the property being bought during the process. Reviewed on: 7th April 2021
derekwiggins@yahoo.co.uk's avatar
[email protected]

Excellentservice from start to finish

5
The online service offered by Trussle was very good indeed, from the initial consultation through to completion. I have already recommended their service and will do again. Reviewed on: 7th April 2021
JakeG's avatar
JakeG

'Coming alongside' in a proficient and professional way

5
Right from the start, the various Trussle staff 'came alongside' me and guided the way to finding the right product and then working to ensure that everything came together in the end. Questions and requests for clarification were answered quickly, expertly, and in a friendly, supportive manner. I am extremely grateful that I chose Trussle. Reviewed on: 7th April 2021
Shirley Hoy's avatar
Shirley Hoy

Excellent Service

5
Prompt, sound advice, covering a range of options and products. Informative guidance, expectation management and delivery from start to finish. Reviewed on: 7th April 2021
michelle.hughes@talktalk.net's avatar
[email protected]

Online mortgage company

5
Excellent service from trussle, making mortgage applications so easy from start to finish. Reviewed on: 7th April 2021
Barry 's avatar
Barry

Less Stress

5
Tussle have helped me a few times and they have always been supportive, honest, helpful and efficient. They have made the mortgage process so much easier. Reviewed on: 7th April 2021
Susan's avatar
Susan

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