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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.89 (2140 reviews)

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4.89

Based on 2,140 reviews, last reviewed 28th Jul 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Fab service Great service! Friendly and helpful Reviewed on: 28th July 2025

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2140)

Faultless in every respect and friendly throughout

Our re-mortgage was certainly tailor-made for us and suits our circumstances and future plans perfectly! Trussle was with us every step of the way and our advisor Wai-Hah Li, was always available to answer questions and provide updates. Throw into the mix that Covid meant that businesses had to quickly devise ways of home working without disrupting clients. I thought that Trussle handled that transition seamlessly. In the end, we got our new mortgage, on time and without any fuss or hassle. We will certainly use Trussle again and recommend them to anyone! Reviewed on: 7th April 2021

Thanks for the great service

Being in my 50s and not sure how to get a mortgage at my age was worrying and stressful. After using a different broker and being let down by the service they provided I tried Trussle and had a great mortgage in place with fantastic interest rate within 4 weeks. Can not thank them enough. Also a lovely hamper delivered to our new home from them. Highly recommended x Reviewed on: 7th April 2021

Professional

Quick, polite, kept well informed and genuinely a pleasure to deal with. Reviewed on: 7th April 2021

Brilliant!

Had an excellent experience with trussle who secured a great mortgage deal for me and handled everything like pros, communicating really well, staying patient when I moved the goalposts once or twice and all with a friendly, professional demeanour. Would come straight back to them in the future. Reviewed on: 7th April 2021

Great communication throughout COVID

I used another mortgage broker in the past but they really let me down this time around in terms of communication so I contacted Trussle on a whim. They were super quick to respond, explained everything in layman's terms and very proactive - I never had to chase them for any answers. They also got me a brilliant rate I wouldn't have found by myself in a market where deals seemed to be changing and being withdrawn daily - particular shout out to Alston for pulling that off. Couldn't recommend them more highly! Reviewed on: 7th April 2021

Excellent service

I used Trussle after being messed around by a long established mortgage broker. They found me a great deal, and had no problem dealing with a switch in the property being bought during the process. Reviewed on: 7th April 2021

Excellentservice from start to finish

The online service offered by Trussle was very good indeed, from the initial consultation through to completion. I have already recommended their service and will do again. Reviewed on: 7th April 2021

'Coming alongside' in a proficient and professional way

Right from the start, the various Trussle staff 'came alongside' me and guided the way to finding the right product and then working to ensure that everything came together in the end. Questions and requests for clarification were answered quickly, expertly, and in a friendly, supportive manner. I am extremely grateful that I chose Trussle. Reviewed on: 7th April 2021

Excellent Service

Prompt, sound advice, covering a range of options and products. Informative guidance, expectation management and delivery from start to finish. Reviewed on: 7th April 2021

Online mortgage company

Excellent service from trussle, making mortgage applications so easy from start to finish. Reviewed on: 7th April 2021

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Better.co.uk: Mortgage Broker reviews

99% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Better.co.uk: Mortgage Broker now

Better.co.uk Mortgage Broker reviews (2140)

Faultless in every respect and friendly throughout

Thanks for the great service

Professional

Brilliant!

Great communication throughout COVID

Excellent service

Excellentservice from start to finish

'Coming alongside' in a proficient and professional way

Excellent Service

Online mortgage company

Review Better.co.uk: Mortgage Broker now

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