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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.90
Based on 2,141 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Stephen has been very helpful on both original mortg... Stephen has been very helpful on both original mortgage & remortgaging Reviewed on: 26th March 2026
F w's avatar
F w

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025
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Caro W
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2141)

Excellent zero fee mortgage broker who assisted me w...

5
Excellent zero fee mortgage broker who assisted me with my first time buy. Joe was particularly helpful and was always available to talk through my options and advise. It took me a long time to get an offer accepted but when I did, Joe was able to swiftly organise the arrangement of the mortgage for me to avoid any delays in the buying process. Reviewed on: 28th February 2025
Mike C's avatar
Mike C

Definitely recommend

5
Staff were very friendly, professional and knowledgeable. They really helped reassure me and put my mind at ease. The whole process was straight forward and I wouldn’t hesitate to use them again. Reviewed on: 28th February 2025
Hannah M's avatar
Hannah M

Found a mortgage when others couldn’t

5
Found a mortgage when others couldn’t Reviewed on: 28th February 2025
SG's avatar
SG

Very helpful, found me a cheaper deal than anywhere...

5
Very helpful, found me a cheaper deal than anywhere else Reviewed on: 28th February 2025
Chris R's avatar
Chris R

Better uk have been so prompt and efficient at sorti...

5
Better uk have been so prompt and efficient at sorting both my first mortgage and my remortgage. I can’t fault them. They have kept me upto date with everything that is happening and also arranged my life insurance through them Reviewed on: 28th February 2025
Alex's avatar
Alex

Start of the process was great, then went downhill!

2
The initial person I spoke to was great. However, his line manager was useless and she was quite abrupt, had it mot been for the initial guy I woukd have ceased the process. I then got passed to an advisor about insurance who was an absolute nightmare to deal with. In one conversation with him I had to give my details 3 times because he wasn't making notes., he was searching things as we spoke, call took over an hour. If I was rating the staff member I first dealt with , he was great and it would be 5stars! Unfortunately the rest of the experience was not good. Reviewed on: 28th February 2025
Anon's avatar
Anon

Excellent Service

5
I’ve used the company several times and I will continue to use them in the future. They have been excellent. They get back to you straight away and they are always very helpful and friendly. Thank you! Reviewed on: 28th February 2025
Melanie D's avatar
Melanie D

Great, but check the panel lawyer out.

4
I would not have faulted Better.co.uk but for the panel lawyer they recommended - Arrow Conveyancing. Better.co.uk itself I couldn’t have found fault with. They made the process straightforward. Reviewed on: 28th February 2025
Prue C's avatar
Prue C

Excellent service

5
I am totally happy with Better, everyone is helpful, responsive and professional. They helped me getting my first mortgage when my case was not standard and they also helped me renewing it. I had my documents uploaded once and there was little work on my side since then. No hassle at all. Reviewed on: 28th February 2025
Phuong N's avatar
Phuong N

Simple quick and efficient ...

5
They made the process simple quick and they are very easy to deal with. I would recommend better to anyone and we Will be returning to them again when we need to change mortgages again Reviewed on: 28th February 2025
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Dawn Spreadbury

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