I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despite my substantial investment.

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service... I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Read more Read less

I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with... I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with a great price and affordable I was so happy they could help Me I have been with them for nearly 5 years never been so greatful that they give me finance never had any problems with them thank you again blue motor finance yours colin Read more Read less

I delayed writing this review for a long time, but I must say, they provided a very fair agreement for my car finance in 2017.... I delayed writing this review for a long time, but I must say, they provided a very fair agreement for my car finance in 2017. Five years later, they were very understanding with the final repayments, allowing me to successfully pay off my car. Communication was clear and concise through email, and they treat their customers with kindness and logic. Additionally, their customer portal is well-designed and easy to use. Thanks to Mell and Charlotte, and apologies if I missed anyone else. Read more Read less

Finance was sorted within a couple of hours. Customer service team were very helpful and pleasant.

Finance sorted in 1 day. It was very fast and easy!

will Avoid using this finance. I brought a vehicle last month (may 2024) on finance and had issues with that vehicle. i have mentioned clearly... will Avoid using this finance. I brought a vehicle last month (may 2024) on finance and had issues with that vehicle. i have mentioned clearly in my emails that i will be returning this vehicle and still my case handler jessica ( complaints team) as closed my enquiry with out resloving the issue and used 1 of my many emails to justify that i have accepted the repairs. I did forward my email in which i have cleary mentioned " My satutary right to return" but this email was not considered for some reasons. this lender should take strict actions on such employess who are not able to process the full information provided. now i am forced to escalate this matter to court and deal with the legal stuff. such a time waste. Read more Read less

Good , quick and helpful. No issues process very easy and goid APR

Very helpful , friendly,everything was explained to make my application easy to understand, also it was quick and went smoothly,my agent was honest and straight forward.