I bought a Ford S-Max on HP on 11 July 2026 and reported serious problems almost immediately. I exercised my short-term right to reject the... I bought a Ford S-Max on HP on 11 July 2026 and reported serious problems almost immediately. I exercised my short-term right to reject the vehicle within days of purchase. The car has now been sitting faulty and unused outside my home for months while I continue paying the finance simply to protect my credit record. Blue entered administration on 30 July and Hodge MF subsequently handled the account and complaint as servicer. Instead of resolving the situation, my rejection was refused largely because I supposedly “refused inspection”. That is not an accurate description of what happened. I repeatedly offered a local/independent inspection; what I objected to was the supplying dealer taking the vehicle away to Peterborough. I strongly recommend that anyone who has experienced difficulty dealing with Blue/Hodge submits a **Data Subject Access Request (DSAR)** and asks for their complete complaint notes, call records and internal case history. My own DSAR was extremely revealing. Among other things, internal records showed that an independent inspection had been considered and that I had been described as “difficult” while I was trying to arrange an alternative/local inspection. There were also internal records referring to there being sufficient evidence to determine liability, while the eventual Final Response said there was insufficient evidence. I have now been passed between Blue, Hodge MF, the administrators at EY and the Financial Ombudsman Service, with conflicting explanations about who is responsible. Meanwhile the faulty car remains outside my house and the monthly payments continue. I find it absurd and appalling that a consumer can end up in this position with seemingly nobody willing to take responsibility for actually resolving the underlying agreement. If other Blue Motor Finance customers have experienced similar problems, I would encourage you to obtain your DSAR and keep all correspondence. If enough affected customers compare their experiences and evidence, there may be a better chance of ensuring these practices receive proper scrutiny. I am still pursuing the matter through the available legal and regulatory channels. Read more Read less

I raised a formal complaint with Blue Motor Finance in May 2026 regarding a faulty vehicle purchased via hire purchase. Whilst they ultimately upheld my... I raised a formal complaint with Blue Motor Finance in May 2026 regarding a faulty vehicle purchased via hire purchase. Whilst they ultimately upheld my rejection I am deeply disappointed with how the complaint was handled throughout. Key issues with their handling: - Allowed the dealership repeated chances to cooperate despite consistent failures at every stage - Made three separate written commitments they failed to honour - Took 70 days from formal rejection to vehicle collection - Broke their written promise to arrange recovery when the dealership missed their own deadline -Promised full refund within 7-10 working days — deposit of £1,000 still not received weeks later - Required me to escalate to the Financial Ombudsman Service to make any meaningful progress The vehicle itself was confirmed by an independent engineer as not being of satisfactory quality at point of sale with evidence of unsuccessful previous repair attempts — meaning it should never have been sold in that condition. I appreciate that Blue Motor Finance ultimately supported my rejection. However the process was unnecessarily prolonged, written commitments were repeatedly broken and the matter remains unresolved due to the outstanding deposit. My honest suggestion to anyone considering using Blue Motor Finance — if you have any alternative finance options available to you, I would strongly recommend exploring them first. My experience has shown that when things go wrong the process of resolving issues can be extremely lengthy, stressful and requires significant personal effort including escalation to the Financial Ombudsman Service to make progress. Read more Read less