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Brightside: Car insurance (discontinued) reviews

Name: Brightside Car insurance (discontinued)
Brand: Brightside
Rating: 2.54 (196 reviews)

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4.51

Based on 1,385 reviews, last reviewed 5th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service and helpful. Great customer service and helpful. Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolute Ripoff Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest... Read more Reviewed on: 23rd June 2023

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About this product

Brightside no longer offer new standard car or van insurance policies.

Review Brightside: Car insurance (discontinued) now

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Brightside Car insurance (discontinued) reviews (1385)

Human and easy to deal with

For several years now Brightside have managed to pre-emt my annual endeavours to find a better value deal, haven't managed to find one...... yet ..... Reviewed on: 29th July 2019

Mr mark hopkins

I would recamend bright to anybody Reviewed on: 29th July 2019

great company

when i called about renewal to check on price as seemed high thet immediately came back with a much lower price and then renewal was easy Reviewed on: 29th July 2019

Very helpful

Great customer service,very professional on the phone Reviewed on: 29th July 2019

Easy

It was so easy to insure my car with brightside. Very competitive and beat any other quote. Reviewed on: 29th July 2019

Simple and easy to do

Easy to set up my policy and at a great price. Would recommend. Reviewed on: 24th July 2019

Awful! Stay away

Awful service. Claims and complaints are dealt with in such a way that I have spent literally hours on the phone on hold and sending numerous emails, none of which get answered. If you have better things to do with your life stay well away! Hopefully someone at this firm gives a damn and calls us to sort this out... Case ID - 201901362 Reviewed on: 28th June 2019

Would give 0 if I could

Been on hold 3 times for over a hour. They have auto renewed my insurance, and advised to cancel if you don’t want to renew which I am completely fine with, if you can get through to them! They advised to email on the website and nothing can get delivered to their email address, no answer on the phone so having to ring the bank to cancel. They also advise to go though social media. However they reply 2 weeks later? Yet you have to cancel your policy 4 days before it even renews. You don’t get the letter 2 weeks earlier, so how can they reply 2 weeks later with a standard, email us and we will sort it. I’ve also tried to go though accident claim line. Which you can’t get though as well. So imagine if I had an accident, to claim and they can’t even answer the phone for a serious problem is concerning. All the good reviews looking down at them seem to be from people who haven’t had to deal with them, only purchased the insurance. Which yes I had no problem with, but actually having to ring them which is what you expect from an insurance once they have got your money has been a massive issue, which looking at the other reviews a lot of people who have tried to contact have the same problems Nightmare Reviewed on: 3rd June 2019

Dark side insurance company

Worst insurance company I have ever come across. They charged me £97 deposit then cancelled my insurance without contacting me for my proof of ncd and then because they had my card details saved took out another £27 as cancellation fee. I am going to send them a letter by my solicitor and ask for refund all. I would call them darkside insurance company. Reviewed on: 29th May 2019

Avoid

After 20 years in Automotive engineering, this has to be the worst company I ever had to deal with. Scam !!!! Reviewed on: 26th May 2019

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