British Friendly Reviews

  Ratings based on 6 reviews       Last review 1 month ago    

British Friendly are a mutual and have been since 1902 - with all their customers becoming 'equal members' when they join. Smart Money People is the place to go for British Friendly reviews. Share your experience and help increase trust and...

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British Friendly are a mutual and have been since 1902 - with all their customers becoming 'equal members' when they join. Smart Money People is the place to go for British Friendly reviews. Share your experience and help increase trust and transparency in financial services.

Overall Rating

Good

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British Friendly Review Insight

What are people saying in their reviews?

Customer Service

75% of feedback is People related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

British Friendly Products 6

Income Protection

Income protection

I have been currently waiting 6 weeks to receive payment from an income protection insurance that I took out in Aug 2019. At the time I made sure I clarified any existing conditions and the validity of this policy in relation to them. However, since... Read more

I have been currently waiting 6 weeks to receive payment from an income protection insurance that I took out in Aug 2019. At the time I made sure I clarified any existing conditions and the validity of this policy in relation to them. However, since taking out the policy I have developed a problem completely unrelated to the pre existing conditions, I have completed the required paperwork, supplied relevant documentation and additional appointments which I have attended in the hospital. Unfortunately I am being penalised because my GP despite numerous phone calls to the surgery still hasn’t completed the report they’ve requested. And now they want to know if I have any reports stating that I did not suffer from the problem prior to taking out the policy. I did expect to have an uphill battle after reading the reviews of this product on numerous sites, however I intend to seek legal advice if this isn’t resolved soon. The Financial Times have sung their praises in an article published about British Friendly earlier this year. Maybe they need to contact a few customers who are still waiting for them to honour their promise of income protection. If I’m not paid out soon I will have no option other than to return to work as a nurse and hope my hip doesn’t completely go causing me further injuries. Not holding my breath though

Reviewed on 15th October 2021
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Tina
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Income Protection

Claim declined

This company have no intention of paying out any claims , and will try anything to avoid payment . A bunch of London spivs .

Reviewed on 19th July 2021
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Daniel Cox
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Income Protection

Lovely, friendly company as the name suggests

I have had a positive experience with British Friendly who gave me the cover I needed fro income protection. they have always been fast to respond with my queries and offer good rates for their product.

Reviewed on 18th February 2021
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Rachel H
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Income Protection

Proper unprofessional waste of time

Never buy policy from this company full of scam, your clam never will be successful at any cost, I ever een 1st company who tells to client with decision cancel your policy wht joke

Reviewed on 4th December 2020
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Amrr LI
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Income Protection

Excellent Value

This is a great company with excellent value products and the staff are friendly just like their... Read more

This is a great company with excellent value products and the staff are friendly just like their name.

Their Mutual Benefits scheme offers lots of extras at no extra cost such as second opinions from doctors, high street discounts, counselling, wills and power of attorney registrations.

They also offer self-employed policies.

Reviewed on 6th July 2019
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Rachel H
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Income Protection

Iordache Petrica

These people are real professionals. Hats off!

Reviewed on 20th November 2018
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Iordache Petrica
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