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Business Debtline: Debt advice reviews

View other Business Debtline products
4.26
Based on 24 reviews, last reviewed 11th Jun 2026
2100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
4%
3 star
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2 star
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0%
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8%

Latest highest rating:

5

Very good debt advice I had advise firstly from Ben, which did not go too well, but then was offered a new session with Scott, which was excellent. Scott went out of his wa... Read more Reviewed on: 11th June 2026
Manuela Goetz's avatar
Manuela Goetz

Latest lowest rating:

1

Did the online form prior to calling tried calling t... Did the online form prior to calling tried calling three times and waited over an hour each time and still never managed to speak with anybody Reviewed on: 4th June 2026
Keith B's avatar
Keith B
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About this product

Business Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, each year Business Debtline helps thousands of small businesses and the self-employed deal with debts. Business Debtline provide free, independent debt advice over the phone or via a webchat service.

Business Debtline reviews help you find out what it’s really like to be a customer. If you’ve used Business Debtline before, you can also leave a review and share your experience.

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Business Debtline Debt advice reviews (24)

Calm your beating heart

5
I’ve used the service twice and received great advise each time Reviewed on: 4th June 2026
JustJan's avatar
JustJan

Long wait times, but great service once you get through

4
Aside from general advice by live chat, the only way to get personalised advice is over the phone and there are very long wait times. However, once you do get through, everyone you speak to is very kind, understanding and knowledgeable and will guide you through the steps needed. Sometimes, they may ask you to go away and find some extra information, or to make some initial contact with your creditors. After this, unfortunately, there's no way to just submit that specific bit of extra information back to the same person that already advised you, you have to phone again and will get a different advisor which may mean going over everything again with them in addition to the new bit of information. However, again, they are all very kind and knowledgeable and sometimes it is worth hearing a second set of advice because it may be slightly different to before, or offer you some alternatives. Reviewed on: 4th June 2026
Philip O's avatar
Philip O

Excellent Service run by Empathetic People.

5
Excellent customer service, the agents were kind, understanding and listened carefully to my concerns and predicament.. They quickly got an overview of the case and advised accordingly, nothing was to much, and I was encouraged to ask questions along the way. Tremendous really especially when you’re under so much pressure and there was somebody you could turn to for help.. Overall An Excellent Service, run by empathetic people. Reviewed on: 3rd June 2026
Mike Sowerby's avatar
Mike Sowerby

Very helpful, put my mind at rest and explained ever...

5
Very helpful, put my mind at rest and explained everything in terms I could understand. Even when it was upsetting to talk about. Reviewed on: 28th May 2026
Sharon L's avatar
Sharon L

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