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By Miles: Car insurance reviews

View other By Miles products
4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
3430% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

ByMiles Insurance and Customer Experience

5
Besides cost savings, I have experienced great customer service with your staff via Chat and email. Reviewed on: 17th August 2025
G Y's avatar
G Y

willing to listen

5
When I renewed they were willing to listen to what I wanted & gave me the best deal 2nd yr running Reviewed on: 17th August 2025
Eloise c's avatar
Eloise c

Always great service

5
Always have great service and the staff are very helpful Reviewed on: 17th August 2025
Contessa's avatar
Contessa

5 Star Insurance

5
I’ve been with by miles for a few years now and will never switch back to a mainstream car insurer. They are very fair with their pricing and fantastic customer service. Also the added perk of free miles for recommendations to friends and family Reviewed on: 17th August 2025
Emma S's avatar
Emma S

Just brilliant insurance

5
Just brilliant insurance, paying just for the miles I drive. Kept informed about how much each journey costs me, and a great, user-friendly app. Great customer service with a human approach - such a change from ‘jobsworth’ companies who just want to make money out of customers. Reviewed on: 17th August 2025
Mandy C's avatar
Mandy C

Low mileage user so really suits my needs

5
Low mileage user so really suits my needs Reviewed on: 17th August 2025
Christopher F's avatar
Christopher F

Excellent insurance for low mileage use.

5
Because of low mileage use I have enjoyed all of the benefits of much dearer annual car insurance at had the price. Reviewed on: 17th August 2025
Christopher E's avatar
Christopher E

Best insurance so far

5
When i have contacted recently for advice the support was excellent very helpful customer service was excellent Reviewed on: 17th August 2025
mima poree's avatar
mima poree

Very quick response time on the App & knowledgeable...

5
Very quick response time on the App & knowledgeable representatives.,quick in problem solving. Good service & excellent pricing. Cheapest I found, great value for money! Reviewed on: 17th August 2025
Sandi 's avatar
Sandi

Such a great company, keeping me updated on my milea...

5
Such a great company, keeping me updated on my mileage use, resulting in a repayment of £68. Very happy with this service. Reviewed on: 17th August 2025
Jilly T's avatar
Jilly T

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