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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Brilliant

5
AlwYs there to help and cheap aswell Reviewed on: 10th August 2022
Jon Kulke's avatar
Jon Kulke

Perfect concept for the people who don't drive on regular basis.

5
This is perfect concept "Pay by Mile' for people like me who don't drive on a regular basis. Many thanks to By Mile to bring this product into the real market to help people to use pay as you go concept. The best part of by mile is they don't increase there price at renewal, instead it will always be a low every year when your renewal comes. When I joined initially thinking I would come out from By mile at end of one year but when renewal quote came, it was much lesser than what I paid on my first year. All I can say is BY MILES is Brilliant, Intelligent, very useful to end user. Would highly recommend to everyone. Reviewed on: 10th August 2022
Mon's avatar
Mon

Fair fair fair

4
This is the way to pay for car insurance. A month payment of what you drive. You can’t get more fairer than that. You pay a sum at the beginning, which is a fair amount and then a monthly amount depending on your driving activity. Just makes sense. Reviewed on: 10th August 2022
DDUBC 's avatar
DDUBC

Excellent service

5
I have been with By Miles for 2 years now and am very happy with the savings I have made in that time Reviewed on: 10th August 2022
Ursula Graham 's avatar
Ursula Graham

Excellent price if you don't drive much

4
This is really good if you don't drive many miles in a year. I'm with them for the 2nd year running and they charge me less per mile. Reviewed on: 10th August 2022
Tj93's avatar
Tj93

Outstanding Insurance Company

5
I love having my car insured by this company! I know exactly how much I've spent each journey as the app notifies me. This helps with rising living costs of today. They email me once a month with the total costs going out. The rates per mile are very reasonable. Customer service experience as in written communication skills are always professional and helpful. I love the tracking box fitted in my car. So small and discreet. I am very pleased with this company overall. Such a great way of paying for insurance. They also do incentives too which are very rewarding. Reviewed on: 10th August 2022
Faye 's avatar
Faye

Brilliant model. Has quartered my insurance.

5
Pay for when (and I think how) you drive, not for how everyone else does. Excellent customer service, quarter the price and fully accountable. Also the tracking might prove useful if the car is ever stolen as has happened to many on my street. Love it. Reviewed on: 10th August 2022
Dalla Jenney's avatar
Dalla Jenney

Insurance I control

5
I've been with By Miles for nearly 3 years now and I love the fact that I only pay for what I drive. In a day that I drove a long distance they capped my charge for being a loyal customer. Their customer service is amazing both via their chat and on the phone. I've already recommended them to my family and friends! Reviewed on: 10th August 2022
Vas's avatar
Vas

Best insurance by far

5
Been a customer for a few years now. Substantially cheaper than other providers. Very good customer service and everything can be done via the app. Highly recommended. Reviewed on: 10th August 2022
Kelly Saunders-Cross's avatar
Kelly Saunders-Cross

A modern idea for car insurance

5
ByMiles is one of the smartest changes I can think of to car insurance. Not only is it affordable but it’s fair. Having a young family means we need a car but we also don’t use it every day so only paying for the mileage we use is perfect for us. The app is very easy to use and is very well made. Highly recommend ByMiles. Reviewed on: 10th August 2022
Nick's avatar
Nick

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