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Capital Credit Union reviews

Capital Credit Union Logo
Rated Excellent • 4.94/5

Capital Credit Union reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,799 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Capital Credit Union have trended negatively over the past 90 days

Latest positive rating

5/5

I secured a loan with very low interest covered by m...

I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and appreciate the human being on the phone which is always answered promptly I would recommend CCU to all of my family and friends it has some very unique features like the doubling of the savings to a capped amount when you pass away and a very good insurance policy this is unique no other bank offers this security I am delighted with CCU Read more Read less

{"display":"Shirley H","full_name":"Shirley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Shirley H 1st October 2025

Latest negative rating

1/5

Are one of the worst companies that I have had to de...

Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call customers and talk through what they are actually needing, not following FCA rules of consumer duty Read more Read less

{"display":"G t","full_name":"G t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
G t 12th December 2025
See more reviews for Capital Credit Union products

About Capital Credit Union

Anyone who lives or works in Edinburgh, the Lothians and the Scottish Borders is eligible to become a member of the Capital Credit Union. Smart Money People is the place for Capital Credit Union reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Capital Credit Union at a glance

Contact details

Phone
0131 225 9901
Email
[email protected]
Main address
Capital Credit Union Credit Union House 31 Dunedin Street Edinburgh EH7 4JG
Social media

Reviews for Capital Credit Union

Showing 11 of 1799 company reviews • Last reviewed within 7 days

Are one of the worst companies that I have had to de...

Loans • 12th December 2025

Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call customers and talk through what they are actually needing, not following FCA rules of consumer duty Read more Read less

{"display":"G t","full_name":"G t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
G t
Rated Terrible • 1/5
Read more product reviews

I secured a loan with very low interest covered by m...

Loans • 1st October 2025

I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and appreciate the human being on the phone which is always answered promptly I would recommend CCU to all of my family and friends it has some very unique features like the doubling of the savings to a capped amount when you pass away and a very good insurance policy this is unique no other bank offers this security I am delighted with CCU Read more Read less

{"display":"Shirley H","full_name":"Shirley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I love that I can call and not be kept waiting until...

    I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my accounts on line I am very grateful to have a helpful response to my inquiry Read more Read less

    {"display":"Shirley H","full_name":"Shirley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Shirley H 19th September 2025
  • 5/5

    The Loan application process.

    The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of urgency. I highly recommend.

    {"display":"Mr LR","full_name":"Mr LR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Mr LR 15th July 2025
  • 5/5

    Always a positive experience when dealing with capit...

    Always a positive experience when dealing with capital credit union, their staff always make it a personable and pleasant experience, Craig in particular I have... Always a positive experience when dealing with capital credit union, their staff always make it a personable and pleasant experience, Craig in particular I have spoken to numerous times over the years and is a helpful as they come an absolute gent. Read more Read less

    {"display":"John Cleland","full_name":"John Cleland","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    John Cleland 15th July 2025
  • 5/5

    Payroll to savings

    Money deducted from payroll is a practical way of saving.

    {"display":"Viv G","full_name":"Viv G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Viv G 14th July 2025
  • 5/5

    35 years

    Been a member for 35 years I use it to pay for our family holidays it comes off my wages and after the first couple... Been a member for 35 years I use it to pay for our family holidays it comes off my wages and after the first couple of months you don't miss it. Probably the only way I could afford to go away for 2 holidays a year Read more Read less

    {"display":"George A","full_name":"George A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George A 13th July 2025
  • 5/5

    Amazing company

    Never have an issue and always give a helping hand and answer any questions

    {"display":"Lisa C","full_name":"Lisa C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lisa C 11th July 2025
  • 5/5

    I’ve had an excellent experience and I would highly...

    I’ve had an excellent experience and I would highly recommend to a friend or family member. Helped me so much! I hope you do well in the future.

    {"display":"Ashley l","full_name":"Ashley l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ashley l 11th July 2025
  • 5/5

    Explain everything you need to know offers you the c...

    Explain everything you need to know offers you the correct loan to go for

    {"display":"Helen t","full_name":"Helen t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Helen t 10th July 2025
  • 5/5

    actually resolved issues

    When the app wasn't working, they were contactable and then they axtually fixed the issue quickly.

    {"display":"James G","full_name":"James G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James G 9th July 2025

    Products from Capital Credit Union

    Showing all products offered by Capital Credit Union

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