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Capital Credit Union reviews

Capital Credit Union Logo
Rated Excellent • 4.88/5

Capital Credit Union reviews

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Review summary

People rate this company as Excellent based on 670 product reviews

Average score of 4.88/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%

Latest positive rating

5/5

Good interest rates

Good interest rates, great service and staff, easy to use app.

{"display":"Joao Da Silva","full_name":"Joao Da Silva","avatar":{"url":"\/assets\/uploads\/avatars\/users\/372282.png"}}'s avatar
Loans
Joao Da Silva 1st June 2023

Latest negative rating

1/5

Delays, Slow, Unresponsive

Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost... Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost 5 months after I originally applied I got a link texted to me to download an ID app, even though I had already provided this. Once I had completed that step I asked for an update on my loan application and was told it was sitting in a queue to be assessed and it may take a while. Okay fair enough you'd think, however I've since read multiple reviews of people having their memberships and loans processed in less than 24/48 hours recently. I'm not sure why I've been treated this way but it's really disappointing. Credit Unions are supposed to be friendly, welcoming and provide good service. I've had nothing but hassle since my original application and I feel excluded, downbeat and disappointed that for no apparent reason I am being treated seperately to other customers. Read more Read less

{"display":"Mihigo","full_name":"Mihigo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/817086.png"}}'s avatar
Loans
Mihigo 14th February 2024
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About Capital Credit Union

Anyone who lives or works in Edinburgh, the Lothians and the Scottish Borders is eligible to become a member of the Capital Credit Union. Smart Money People is the place for Capital Credit Union reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Capital Credit Union at a glance

Reviews for Capital Credit Union

Showing 11 of 670 company reviews

Delays, Slow, Unresponsive

Loans • 14th February 2024

Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost... Originally applied back in September. Provided ID through e-mail and got ignored for several months. When I followed up, I was ignored again. Eventually, almost 5 months after I originally applied I got a link texted to me to download an ID app, even though I had already provided this. Once I had completed that step I asked for an update on my loan application and was told it was sitting in a queue to be assessed and it may take a while. Okay fair enough you'd think, however I've since read multiple reviews of people having their memberships and loans processed in less than 24/48 hours recently. I'm not sure why I've been treated this way but it's really disappointing. Credit Unions are supposed to be friendly, welcoming and provide good service. I've had nothing but hassle since my original application and I feel excluded, downbeat and disappointed that for no apparent reason I am being treated seperately to other customers. Read more Read less

{"display":"Mihigo","full_name":"Mihigo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/817086.png"}}'s avatar
Rated Terrible • 1/5
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Worst service

Loans • 29th November 2023

I wouldn’t recommend anyone using this service. The customer service is probably the worst I have ever experienced.

{"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Good interest rates

    Good interest rates, great service and staff, easy to use app.

    {"display":"Joao Da Silva","full_name":"Joao Da Silva","avatar":{"url":"\/assets\/uploads\/avatars\/users\/372282.png"}}'s avatar
    Loans
    Joao Da Silva 1st June 2023
  • 1/5

    DISCRIMINATION

    One of Your staff has very Rude behavior and bad attitude !!! Asking customers to repeat 1000s time same issue And still never sorted !!!!... One of Your staff has very Rude behavior and bad attitude !!! Asking customers to repeat 1000s time same issue And still never sorted !!!! Agents offer no Empathy !!! Poorly trained and uninformed representatives very bad service !!!! I Wll never recommend to any one !!! You need to work on to teach your representatives !!! Read more Read less

    {"display":"Savi ","full_name":"Savi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Savi 28th May 2023
  • 4/5

    All was good

    Very good useful when was in financial difficulties

    {"display":"Santosh subba","full_name":"Santosh subba","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Santosh subba 3rd April 2023
  • 5/5

    Top Class Loan Service

    A great experience from start to finish. Using the CCU app it was so easy to apply, read documents and accept them. I made my... A great experience from start to finish. Using the CCU app it was so easy to apply, read documents and accept them. I made my application in the morning and by the following afternoon the funds were in my account. Nicola who i dealt with was fantastic so a big thank you to her and the team. I'm delighted with the experience. Read more Read less

    {"display":"Jamie","full_name":"Jamie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jamie 21st March 2023
  • 5/5

    Works for the members

    Capital credit union, is very good for savings and loans. Good interest rates very friendly staff and helpful.

    {"display":"Joao Da Silva","full_name":"Joao Da Silva","avatar":{"url":"\/assets\/uploads\/avatars\/users\/372282.png"}}'s avatar
    Loans
    Joao Da Silva 9th March 2023
  • 5/5

    Really good credit union

    Good savings account service, decent customer service

    {"display":"Richard Shore","full_name":"Richard Shore","avatar":{"url":"\/assets\/uploads\/avatars\/users\/372204.png"}}'s avatar
    Savings
    Richard Shore 13th January 2023
  • 1/5

    Slow and really not bothered

    I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the... I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the money in my bank until the Tuesday, nearly a week to get my savings out! The explanation I was given it was to make customers think if they really needed their money out and the financial viability of the organisation - really?? This week was promised a faster payment on the telephone but was sent an email the next again day saying it wouldn't be done - due to staff training! I wasn't asking for a loan, I needed my own savings in a hurry! Sloooooooooowwwwww - not meeting customers needs who need their money imminently. Read more Read less

    {"display":"Eileen Ferguson","full_name":"Eileen Ferguson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/604422.png"}}'s avatar
    Savings
    Eileen Ferguson 23rd September 2022
  • 5/5

    Professional service; efficient and delivered by a warm team

    Todays visit to the Union’s new office was enlightening; i secured the required loan after a warm reception,good advice and fast processing of my application.... Todays visit to the Union’s new office was enlightening; i secured the required loan after a warm reception,good advice and fast processing of my application. The team could not have been more helpful. Really happy to find this Union at the heart of our Edinburgh community helping people with their finances. Big thanks to Chris, Natalie and colleagues. Read more Read less

    {"display":"Fiona","full_name":"Fiona","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Fiona 4th March 2022
  • 5/5

    A Professional loan service;delivered by a friendly team

    The Edinburgh Capital credit union team could not have been more helpful on my visit to their office today; the service was informative, helpful and... The Edinburgh Capital credit union team could not have been more helpful on my visit to their office today; the service was informative, helpful and efficient-securing the loan required. Thanks to all involved, Chris and Natalie in particular,for a top notch community service. Read more Read less

    {"display":"Fiona","full_name":"Fiona","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Fiona 4th March 2022

    Products from Capital Credit Union

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