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Capital Credit Union reviews

Capital Credit Union Logo
Rated Excellent • 4.95/5

Capital Credit Union reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days

Review summary

People rate this company as Excellent based on 1,796 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Capital Credit Union have trended negatively over the past 90 days

Latest positive rating

5/5

The Loan application process.

The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of urgency. I highly recommend.

{"display":"Mr LR","full_name":"Mr LR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Mr LR 15th July 2025

Latest negative rating

2/5

No real benefits for a loyalty advance

I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the... I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to low income families. Read more Read less

{"display":"Jim","full_name":"Jim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Jim 14th April 2025
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About Capital Credit Union

Anyone who lives or works in Edinburgh, the Lothians and the Scottish Borders is eligible to become a member of the Capital Credit Union. Smart Money People is the place for Capital Credit Union reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Capital Credit Union at a glance

Contact details

Phone
0131 225 9901
Email
[email protected]
Main address
Capital Credit Union Credit Union House 31 Dunedin Street Edinburgh EH7 4JG
Social media

Reviews for Capital Credit Union

Showing 11 of 1796 company reviews • Last reviewed within 21 days

The Loan application process.

Loans • 15th July 2025

The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of urgency. I highly recommend.

{"display":"Mr LR","full_name":"Mr LR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always a positive experience when dealing with capit...

Loans • 15th July 2025

Always a positive experience when dealing with capital credit union, their staff always make it a personable and pleasant experience, Craig in particular I have... Always a positive experience when dealing with capital credit union, their staff always make it a personable and pleasant experience, Craig in particular I have spoken to numerous times over the years and is a helpful as they come an absolute gent. Read more Read less

{"display":"John Cleland","full_name":"John Cleland","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Payroll to savings

    Money deducted from payroll is a practical way of saving.

    {"display":"Viv G","full_name":"Viv G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Viv G 14th July 2025
  • 5/5

    35 years

    Been a member for 35 years I use it to pay for our family holidays it comes off my wages and after the first couple... Been a member for 35 years I use it to pay for our family holidays it comes off my wages and after the first couple of months you don't miss it. Probably the only way I could afford to go away for 2 holidays a year Read more Read less

    {"display":"George A","full_name":"George A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George A 13th July 2025
  • 5/5

    Amazing company

    Never have an issue and always give a helping hand and answer any questions

    {"display":"Lisa C","full_name":"Lisa C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lisa C 11th July 2025
  • 5/5

    I’ve had an excellent experience and I would highly...

    I’ve had an excellent experience and I would highly recommend to a friend or family member. Helped me so much! I hope you do well in the future.

    {"display":"Ashley l","full_name":"Ashley l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ashley l 11th July 2025
  • 5/5

    Explain everything you need to know offers you the c...

    Explain everything you need to know offers you the correct loan to go for

    {"display":"Helen t","full_name":"Helen t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Helen t 10th July 2025
  • 5/5

    actually resolved issues

    When the app wasn't working, they were contactable and then they axtually fixed the issue quickly.

    {"display":"James G","full_name":"James G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James G 9th July 2025
  • 5/5

    Excellent friendly service and great staff

    Excellent friendly service and great staff

    {"display":"Paul Smith","full_name":"Paul Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Paul Smith 8th July 2025
  • 5/5

    Always a pleasure dealing with CCU.

    Always a pleasure dealing with CCU. Advisors are very knowledgeable, helpful & friendly. Nothing is too much trouble. Thank you

    {"display":"Fran L","full_name":"Fran L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fran L 7th July 2025
  • 5/5

    Always very helpful when you call.

    Always very helpful when you call. I had trouble getting into my account and they helped me sort it out.

    {"display":"Avril K","full_name":"Avril K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Avril K 7th July 2025

    Products from Capital Credit Union

    Showing all products offered by Capital Credit Union

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