Tell us about your insurance providers and you could win £1000!
Tell us about your insurance providers and you could win £1000! Vote in the Insurance Choice Awards
Vote in the Insurance Choice Awards

Carrot Insurance Reviews

Ratings based on 12 reviews Last review 1 month ago
2.33 / 5Average overall rating

Carrot Insurance have set out to make care insurance more affordable. Their car insurance gives you a whole lot more, but costs you a whole lot less. To help dispense with the idea that young drivers are bad drivers they install a 'black box'...

Read Full Description

Carrot Insurance have set out to make care insurance more affordable. Their car insurance gives you a whole lot more, but costs you a whole lot less. To help dispense with the idea that young drivers are bad drivers they install a 'black box' telematics device - our 'i-box' - into their clients cars. Smart Money People is the place for Carrot Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 2
4 1
3 1
2 3
1 5

Your Carrot Insurance Reviews (12)

Write a review
1st August 2017

Young driver policy

The over all price for my car and age atc is okay, still very expensive but a lot better than other for fully comprehensive, lovely customer service the only fault I have is with the app 'black box' it doesn't always accurately record your journey so...

Read more

The over all price for my car and age atc is okay, still very expensive but a lot better than other for fully comprehensive, lovely customer service the only fault I have is with the app 'black box' it doesn't always accurately record your journey so you end up with a bad score sometimes for almost perfect driving which is a little annoying but it's not all the time but other than that good insurer!

Write a review
24th May 2017

Rubbish

Stay away from this insurance. Had nothing but trouble with the black box. Always playing up, loosing me money on my rewards and my miles would go up because the box says i had been somewere i hadnt. Bad customer service they say they will ring you...

Read more

Stay away from this insurance. Had nothing but trouble with the black box. Always playing up, loosing me money on my rewards and my miles would go up because the box says i had been somewere i hadnt. Bad customer service they say they will ring you back. Never do. Would never go with these again

Write a review
15th February 2017

Waste of time/money

They cancel your insurance without notification (a few days after taking my money!) and I'm pretty sure this is illegal. When asking why it was cancelled the response was 'You didn't return the welcome pack' (Which I never received to begin with)....

Read more

They cancel your insurance without notification (a few days after taking my money!) and I'm pretty sure this is illegal. When asking why it was cancelled the response was 'You didn't return the welcome pack' (Which I never received to begin with). Would definately not reccomend, as waste of money which I didn't even get back (not to mention I have a baby on the way, so much needed money...) Customer services were rude on the phone and didn't know how to answer my questions just with 'umms'... Also, by the time you pay the deposit etc. you may as well go without a telematics box. The company's way of reviewing your driving is useless... They keep tabs on where and when you go out. I have been with other telematics companies that do not do this. I recommend you go elsewhere for insurance to save future hassel.

Write a review
1st November 2016

Disgusting company

Absolutely...

Read more

Absolutely disgusting

I called carrot after receiving a letter to inform me my policy had been cancelled. I was informed they had sent a notification of cancellation 7 days prior to this (I am still to receive this letter). Carrot advised my insurance had been cancelled as I had exceeded my allowed miles, I argued this as I purchased another 2000 miles just a few weeks before changing my car and I have not drove this car very far at all! They were adamant their gps system is correct and I had in fact exceeded these miles around 2 weeks ago (utter nonsense). They agreed to investigate but advised I would not be insured on my car pending their decision (which is illegal). As I told carrot I will be driving my car under the impression I am insured until the issue is resolved. Absolute joke of a company with NO customer service skills. All they want is your money and will charge an obscene amount for any little change to your policy - £150 to change my car?! I ADVISE EVERYONE TO STAY WELL AWAY FROM THIS EXCUSE OF AN INSURANCE BROKER

Write a review
29th August 2016

Not as good as first impression

After an initial phone call, I was impressed with what I heard about carrot and, as my quote was only valid for 24 hours, I bought car insurance early. They threatened to cancel my policy as they hadn't fit a black box in my car, because my previous...

Read more

After an initial phone call, I was impressed with what I heard about carrot and, as my quote was only valid for 24 hours, I bought car insurance early. They threatened to cancel my policy as they hadn't fit a black box in my car, because my previous insurance had not ended and thus their one not started and so they could not physically put one in. I had to make several phone calls regarding it only to be told i should have notified carrot i had black box insurance before, which i did in the beginning. Second to that, on the day my insurance went live they told me i was not the policy holder at my previous policy and thus i owed them more money. Several phone calls later, they agreed they made the mistake, however pointing out that they didn't believe i had 1 years no discount as i had not had a licence for a year, completely not acknowledging the fact that you can have insurance as a provisional driver.

Write a review
5th November 2015

Good, but can be improved.

- Excellent service: choice of billing, payment, documentation options - everything you can find nowadays (paper, electronic, online, bank account, credit card, etc.), personal online library containing all downloadable documents (from bills and...

Read more

- Excellent service: choice of billing, payment, documentation options - everything you can find nowadays (paper, electronic, online, bank account, credit card, etc.), personal online library containing all downloadable documents (from bills and policy statements to registration cards)

- Regular customer service: late but professional replies from the representatives