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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 20th Aug 2026

87% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Works well, easy to use app Overall works well, easy to use app, the cash back used to be good, but too hard to get these days Reviewed on: 20th August 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Best in every way

Most convenient accounts. Far better than my other banks Reviewed on: 16th March 2023

Good banking app

Really like the app - simple to use. good user experience and seems reliable so far. And the overall customer experience is pretty much in line with that. Reviewed on: 18th February 2024

Since becoming a customer of Chase Bank, I have been...

Since becoming a customer of Chase Bank, I have been truly delighted with their services, along with the respectful, creative and imaginative manner in which their services to customers are ever evolving. Given the fact that I frequently travel overseas, I have found Chase's debit card to be extremely useful i.e. in particular the fact that there are no currency charges or cash withdrawal charges when using my card abroad. In addition, Chase's instant notifications to me via their excellent and user-friendly app, informing me as to what precisely and where exactly, I have quite literally just used my debit card is extremely reassuring and an excellent facility. Indeed, whilst I myself was introduced to Chase Bank via an acquaintance who has a Chase account, I too have recommended Chase Bank to a great many of my own friends and in so doing, have brought to their attention the many wonderful benefits of being a member of the Chase Banking 'family'. In conclusion and since opening my account; Chase Bank has and continues to provide me with an unrivalled degree of customer satisfaction and service . . So, a big 'Thank You' from me to all the excellent team at Chase Bank. Reviewed on: 18th February 2024

Very Happy

Great app service and return on money Reviewed on: 18th February 2024

I had problem with somebody trying to fraudulently g...

I had problem with somebody trying to fraudulently getting my details. I managed to speak to someone on a Sunday and get it sorted Reviewed on: 18th February 2024

Simple and efficient.

Easy to set up, online banking so straightforward to use. Good rates of interest as well as extras such as cashback and roundup. Reviewed on: 18th February 2024

well designed app and good cash back incentive.

well designed app and good cash back incentive. The interest updates without taking out new packages although some banks have offered slightly more. As a basic account I love it but lacks features like any share investment platform other than nutmeg Reviewed on: 18th February 2024

Excellent!

Love the app, very easy to navigate. Lots of communication. Very happy with the service. Reviewed on: 18th February 2024

I find the app incredibly easy to use and there isn'...

I find the app incredibly easy to use and there isn't anything that I would like to be on there that isn't. Whereas I have only had to use the customer service function once they were very courteous and professional and solved my issue immediately. Reviewed on: 18th February 2024

Chase customer service is excellent, stepped in when...

Chase customer service is excellent, stepped in when I needed help on a counterfeit item. Reviewed on: 18th February 2024

Absolutely brilliant customer service and also very...

Absolutely brilliant customer service and also very good for cash back and the no fees abroad is brilliant as well. Reviewed on: 18th February 2024

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