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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48945 reviews)

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4.94

Based on 48,945 reviews, last reviewed 29th Mar 2026

448700% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy and trustworthy banking Easy to use app, cash back on supermarket purchases, accessible customer service team. Reviewed on: 29th March 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48945)

Review of the Chase Bank, Current account:

I love Chase Bank.

I love Chase Bank. I have both savings and current account with Chase and it is so easy to manage both in a single app. Best rates in the UK that no other bank can offer. Very happy with the online platform and never had to reach out to customer service. Never had any issue so far. Reviewed on: 15th February 2024

A Current Account Built for Real Life

I’ve been genuinely impressed with my experience with Chase Bank’s current account. Opening the account was refreshingly straightforward — the entire application was completed through the app in minutes, and I was up and running the same day. No paperwork, no branch appointments, and none of the friction you normally associate with switching banks. What stands out immediately is how well designed the app is. Everything is intuitive: payments, transfers, card controls and spending insights are exactly where you expect them to be. I particularly like the real-time notifications after every transaction — it gives a constant sense of control and makes budgeting far easier than with any bank I’ve previously used. The 1% cashback on everyday debit card spending is a genuinely useful benefit rather than a gimmick. It quietly accumulates in the background and, over time, makes a noticeable difference on routine spending like groceries, fuel and household bills. Combined with competitive savings rates and the ability to create multiple savings pots, it actually encourages better financial habits rather than just holding your money. Customer support has also been excellent. On the few occasions I’ve needed help, I’ve been able to message directly through the app and speak to a real person quickly — no long call queues, no scripted responses, and my queries were resolved efficiently. What I appreciate most is the overall reliability. Payments go through instantly, the card works everywhere, and the app has been consistently stable. Chase feels like a bank designed around how people actually manage money today rather than how banks operated ten years ago. Overall, it’s one of the most convenient and rewarding current accounts I’ve used. Between the cashback, strong savings features and an app that genuinely improves day-to-day money management, I would confidently recommend it to anyone looking for a modern, hassle-free banking experience. Reviewed on: 13th February 2026

Very easy to switch

Very easy to switch from previous bank. Extra benefits and easy to use App. Reviewed on: 13th February 2026

Since the cashback change, it became hard to know wh...

Since the cashback change, it became hard to know whether my shopping qualifies or not, so I moved to another provider. Reviewed on: 13th February 2026

Always answer query’s promptly whether on the online...

Always answer query’s promptly whether on the online chat or on the phone. No international transaction charges is a great bonus. Reviewed on: 13th February 2026

It's a totally hassle free way to bank.

It's a totally hassle free way to bank. Lots of options and a safe way to use my money. Reviewed on: 13th February 2026

Great bank and a easy app to use

Great bank and a easy app to use Reviewed on: 13th February 2026

Very good.

Very good. Excellent chat function and banking app is great. Reviewed on: 13th February 2026

Easy to use online banking with innovative features

Easy to use online banking with innovative features Reviewed on: 13th February 2026

Chase currently account is excellent

Been with Chase bank for quite a few years now and IT JUST WORKS! Simple, easy to navigate and I have never had a problem Reviewed on: 13th February 2026

Excellent bank and fantastic service

Excellent bank and fantastic service Reviewed on: 13th February 2026

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