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Collingwood: Car insurance reviews

View other Collingwood products
4.89
Based on 3,571 reviews, last reviewed 15th Mar 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

4

Excellent Good, no issues, insurance was cheap and various guidelines to help . Reviewed on: 17th October 2025
Ariz 's avatar
Ariz

Latest lowest rating:

1

Unexpected charges at the end!! Cheap at the start but be warned!! Expect a charge of anything from £40 to £120 when you HAVE to cancel the policy after passing your driving test. AV... Read more Reviewed on: 15th March 2026
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Ray c
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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

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Collingwood Car insurance reviews (3571)

Great Customer Service

5
Always polite, quick and efficient. Never had a problem. Customer service is always great, very friendly staff. Reviewed on: 4th August 2023
Olivia's avatar
Olivia

excellent start

5
a great first insurance for new drivers, good service Reviewed on: 4th August 2023
Jack Burton's avatar
Jack Burton

Deceptive, Rude and Incompetent

1
I recently had a deeply unsatisfactory experience with Collingwoods Learner Driver Insurance Broker, and I feel compelled to share my disappointment regarding their exorbitant cancellation fees and unprofessional customer service. As a UK-based company, I had expected a higher standard of service and respect for customer needs, but unfortunately, my encounter with Collingwoods fell far below my expectations. After my son held a learner driver policy for just four months, he successfully passed his driving test, which, according to their policy terms, triggered a mandatory cancellation of the policy. As he initiated the cancellation process, we were shocked by the excessive fees demanded by Collingwoods for this seemingly routine procedure. Moreover, the most frustrating aspect of this ordeal was the encounter with a customer service representative named Michael. His obstructive and rude behavior left a lasting negative impression on us. When I requested his full name for future reference and escalation purposes, he unreasonably refused to provide it. Furthermore, he interrupted me while I was speaking, displaying a complete lack of respect for my concerns and inquiries. When I asked to speak with a manager to address my dissatisfaction, he flat-out denied my request and dismissed my concerns without offering any resolution. To make matters worse, during our conversation, Michael insisted on unnecessarily requesting MY personal sensitive data, which raised serious privacy concerns. There was no valid reason for him to insist on such information, especially when it had no relevance to the inquiry or the cancellation process. This breach of trust and disregard for customer privacy is simply unacceptable. Collingwoods Learner Driver Insurance Broker needs to address these significant issues urgently. First and foremost, their cancellation fees must be reevaluated to ensure they align with industry standards and do not burden customers with disproportionate charges. Secondly, the company must focus on providing professional and respectful customer service. Rude and obstructive behavior, such as that exhibited by Michael, tarnishes the reputation of the company and leaves customers feeling undervalued and disrespected. I strongly encourage Collingwoods Learner Driver Insurance Broker to take immediate action to rectify these issues. Customers should never be subjected to unprofessional behavior or unnecessary requests for personal information. Furthermore, a prompt and genuine apology, along with a commitment to improving their cancellation process and customer service, is warranted. Regrettably, based on our experience, we cannot recommend Collingwoods Learner Driver Insurance Broker to others seeking learner driver insurance. Prospective policyholders should be aware of the potential for excessive cancellation fees and disrespectful customer service when dealing with this company. Reviewed on: 28th June 2023
Tanya Woolston's avatar
Tanya Woolston

LEGALISED SCAM! AVOID!

1
My son passed today so we HAD to cancel. The hiddden fees for cancelling mean we get hardly anything back for the yearly insurance. It works out VERY EXPENSIVE. This is a legal con. AVOID. Reviewed on: 28th June 2023
Phil Hughes's avatar
Phil Hughes

awful company charge a cancellation fee within cooling off p of £70

1
awful hidden charges - avoid, they hid awful broker and cancellation charges in small print - dont rely on cooling off period they wont honor it Reviewed on: 13th June 2023
sharon's avatar
sharon

£40 charge when learner passes test

1
Hit with a £40 cancellation charge because learner passed test within the 12 month policy - very deceitful way to run a business. Reviewed on: 6th June 2023
Lisa Garwood's avatar
Lisa Garwood

Con Artists!!!!

1
Stay clear of these con artists!!! They charge you a massive cancellation fee once you pass your test. 2 months of insurance and they want the whole years worth of policy paid for....Google reviews for them lots of ppl have been duped by them. Currently in contact with citizens advice about this company!!! Reviewed on: 26th May 2023
Jayne Pickett's avatar
Jayne Pickett

Hidden cancellation fee

1
Ridiculous charge of £40 to cancel a policy when my son passed his test!!! We had paid in full when taking up the policy! Beware! Reviewed on: 17th May 2023
Lanebecky70@gmail.com 's avatar
[email protected]

Collingwood learner driver insurance scam

1
Beware of Collingwood learner driver insurance. They charge a £40 'cancellation fee' when you pass your test. As the point of a learner driver is to learn how to drive and then pass your test, you cannot avoid this charge. This cancellation fee is apparently buried in their terms of business document and is not highlighted on their website when you buy the product. In process of making a compliant and will be off to the financial ombudsman to call this type of scam out. Reviewed on: 27th February 2023
LWC's avatar
LWC

Hidden fees for cancelling early and no refund of premium when you do

1
I have given one star as I can not give none. Apparently if you cancel your insurance early you get charged a fee for it. I got a text message saying I had to contact recoveries because of a shortfall on the premium when I had paid in full and cancelled with a month left. Seems like a con to me. It's in your T&C's so beware people. Reviewed on: 13th January 2023
Natalia's avatar
Natalia

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