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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2662 reviews)

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4.85

Based on 2,662 reviews, last reviewed 22nd Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent customer service Excellent customer service never had a problem Reviewed on: 22nd October 2025

Latest lowest rating:

1

Counting up is very difficult to contact specificall... Counting up is very difficult to contact specifically if there is problem with the account very unreliable support. Reviewed on: 5th October 2025

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About this product

Countingup offer an all-in-one business current account with built-in accounting and tax tools.

With Countingup’s business account, you can accept payments as soon as your account is open. You can also use the app to create and send unlimited professional invoices for free, and receive alerts when you’ve been paid.

Countingup business account reviews help you find out what it’s really like to be a customer. If you’ve used Countingup before, you can also leave a review and share your experience.

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Countingup Business Account reviews (10)

I was happy with counting up until we got scammed ju...

I was happy with counting up until we got scammed just before Christmas 2024,it took far to long to reinstall the acct and still do not have a new Business card to use . Reviewed on: 17th February 2025

Reply from Countingup Hi Stephen Thank you for taking the time to share your experience with us. We need some more information from you so we can take a closer look into your query, so we’ve sent you a message. Please contact us by messaging us in-app or by emailing [email protected] from your registered email address and we’ll get back to you as soon as we can. Response date: 19th February 2025

A good starter account

Not sure it will serve all my needs going forward but a good start Reviewed on: 29th March 2023

Invoices don't always work- but good overall

Invoices don't always work, but good overall Reviewed on: 22nd March 2023

Reply from Countingup Hi I am sorry to hear that you have had issues with invoicing previously. Countingup are always adapting our features to make them as best that we possibly can for our customers. Therefore, if you do come across anything that isn't working how you would like it to, please do not hesitate to get in touch via our in-app secure messaging service. We will be happy to help, and also provide your feedback to the relevant team Response date: 17th September 2024

Good but could be better

Good bank, could be better, FSCS would be good, feels not as robust as others like Starling or HSBC Reviewed on: 20th March 2023

Reply from Countingup Hi Steve Hi Joe Safeguarding applies to all Countingup customers, with no defined limit per customer or account (besides our normal maximum account balance). This means that all the money within your Countingup account is protected. In contrast, banks are required by the regulators to participate in the Financial Service Compensation Scheme (FSCS). The FSCS acts like an insurance policy for bank accounts and pays out up to a maximum of £85,000 per eligible person, per bank, building society or credit union or up to £170,000 for joint accounts in the event of the bank or building society becoming insolvent. E-money issuers are not able to participate in the Financial Service Compensation Scheme (FSCS), and therefore your account is not protected by FSCS. This means that in the very unlikely event of PPS (or account provider) becoming insolvent, the return of your money might take longer than an FSCS claim because the distribution would be handled by an insolvency practitioner or administrator. It's worth noting that because the administrator can deduct their costs from this money, you might get slightly less than your full account balance back. Countingup takes the security of your business' funds seriously and with our safeguarding procedures in place, we would like to re-iterate that the money within your Countingup account is safe and protected. Response date: 17th September 2024

Not FSCS

They don’t have FSCS and this isn’t made clear. It’s not a bank. Nearly lost money and had to move it out Reviewed on: 20th March 2023

Reply from Countingup Hi Joe Safeguarding applies to all Countingup customers, with no defined limit per customer or account (besides our normal maximum account balance). This means that all the money within your Countingup account is protected. In contrast, banks are required by the regulators to participate in the Financial Service Compensation Scheme (FSCS). The FSCS acts like an insurance policy for bank accounts and pays out up to a maximum of £85,000 per eligible person, per bank, building society or credit union or up to £170,000 for joint accounts in the event of the bank or building society becoming insolvent. E-money issuers are not able to participate in the Financial Service Compensation Scheme (FSCS), and therefore your account is not protected by FSCS. This means that in the very unlikely event of PPS (or account provider) becoming insolvent, the return of your money might take longer than an FSCS claim because the distribution would be handled by an insolvency practitioner or administrator. It's worth noting that because the administrator can deduct their costs from this money, you might get slightly less than your full account balance back. Countingup takes the security of your business' funds seriously and with our safeguarding procedures in place, we would like to re-iterate that the money within your Countingup account is safe and protected. Response date: 17th September 2024

I don't believe you at all

I don't want to tell you information about me, I don't trust you! Reviewed on: 6th April 2021

Bad bad

Bad custemer service await so much Reviewed on: 22nd January 2021

Fair review

Unnecessary charges ie transfers and cash withdrawals Reviewed on: 22nd January 2021

Brilliant App and facilities

Brilliant App and Facilities but lacking in customer services. 3 times I've requested to exercise my direct debit refund guarantee but on the 3 times I've had no resolution or response ...... Maybe if you could call them it might help as there email contact is very poor as I contact method. They should have a call or live chat feature but unfortunately none if the above. So overall I'd say they are goo until you have a problem that requires assistance from customer services. Reviewed on: 7th February 2020

Best

I need to start another business just so I open another bank account Reviewed on: 9th December 2019

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Countingup: Business Account reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Countingup: Business Account now

Countingup Business Account reviews (10)

I was happy with counting up until we got scammed ju...

A good starter account

Invoices don't always work- but good overall

Good but could be better

Not FSCS

I don't believe you at all

Bad bad

Fair review

Brilliant App and facilities

Best

Review Countingup: Business Account now

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