Coverbox: Car Insurance reviews

2.14
Based on 7 reviews, last reviewed 1st Dec 2020
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Latest highest rating: 5

Excellent All around, the Coverbox team were very helpful in helping to start my policy. I was impressed that their technicians were able to come and fix the 'B... Read more Reviewed on: 28th July 2017

Latest lowest rating: 1

2400 pound per year Three years no claim bonus ratę go high up from 800GBP to 2400 AVIVA AND COVER BOX ITS A MAFIA!!! MAFIA!!! MAFIA!!! Reviewed on: 1st December 2020
Radi's avatar
Radi

About the Car Insurance

Coverbox car insurance reviews on Smart Money People come from drivers like you! You can read these honest Coverbox car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Coverbox before, you too can write a short Coverbox car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Coverbox Car Insurance reviews (7)

2400 pound per year

1
Three years no claim bonus ratę go high up from 800GBP to 2400 AVIVA AND COVER BOX ITS A MAFIA!!! MAFIA!!! MAFIA!!! Reviewed on: 1st December 2020
Radi's avatar
Radi

£50 charge for 1 missed call!

1
I’m currently disputing a £50 charge from CoverBox I had an appointment with them on the 14th of July at anytime in the morning. The appointment was for a engineer to fit a black box device to my car. I completely intended on keeping this appointment and stayed in till 1pm. However, I missed a phone call around 9am but I didn’t see this missed until later. CoverBox have a second number for me which is my partners number for if I can’t get to the phone as I have a toddler and a two month old I’m not always available. I’m basically being charged £50 for missing that phone call. I was informed on the phone and I agreed that I would be charged if this appointment was missed which is why I didn’t want to miss it. I disputed the charge because I was told that the engineer had called my phone once, left me a voicemail, rang my bell and waited outside for around 20 minutes. I have never had a voicemail option set up on my phone (and I believe that I can get that verified by my phone provider). He did not call my bell because I was in and either me or my partner would have heard it. And I just feel like if the engineer had been outside for 20 minutes, why didn’t he call me again? I do believe he was there but him calling my bell and leaving me a voicemail is a out right LIE. Also, why take a second phone number from me if it doesn’t get used? A lot doesn’t add up here. How do I know that he didn’t just ring and put the phone down immediately thus not giving me enough time to get to my phone? I feel I’ve been treated unfairly by them! They’ve taken the engineers side (who just couldnt be bothered in my opinion) over a loyal customer. From my part, I kept to our agreement and I waited in for him! I’m only guilty of not calling the unknown number back which I’m sorry, is not my job to do. I’m unemployed on benefits with two babies and £50 is a lot of money for us and the response I got was “well, it’s still chargable” Disgusting! Don’t trust! Reviewed on: 5th September 2018
Miss Lovett's avatar
Miss Lovett

Damaged the interior after installing black box and won't own up

1
The worst insurance company ever. They sent and installer who ripped off panels and damaged the interior when attempting to install the black box. Then when we complained with pictures as evidence, they still claimed everything was done perfectly. Later on they themselves emailed us for another appointment to re install the black box because it was not installed properly and was not working. The new installer told us the damages are from previous installation and that he is taking pictures and will send them to the company. We complained again but once again cover box decided, with out even sending any one to inspect the damage, that first installation was spotless and suggested that, if we want to, we may go to the Financial Services Ombudsman. Which is what we are doing now. A rip off company who won't own up to their mistakes even when pointed out by some one send in by themselves/ their installation provider. Reviewed on: 13th October 2017

Excellent

5
All around, the Coverbox team were very helpful in helping to start my policy. I was impressed that their technicians were able to come and fix the 'Black box' recorder promptly when it had a malfunction. Very good service, and as a relatively new driver, I was glad that I was provided with very useful driving data from all of my travels! Reviewed on: 28th July 2017

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