CoverCloud Reviews Winner of 'Best Gadget Insurance Provider' in the 2016 Insurance Choice Awards

TERRIBLE

Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour...

Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour I had specifically chosen, unless of course I wanted to wait a further 2 weeks for rose gold parts. I received my phone today after it being with the company for 19 days. I wish this was the end of my nightmare but unfortunately the phone has now been returned to me with a broke microphone, so no one at all can hear me ( a problem that was not there when I sent the phone for repair).
This company are a total scam and I am awaiting information with regards to how they will now approach this issue, wondering if they will take responsibility.

I am genuinely disgusted and wish I had have paid a bit more for a reliable insurance company.

Rebecca SmythLevel 1

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Quick and a decent price

This was easy to set up and have clear terms and condition and was also the best price I could find

AngelaLevel 1

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Relatively quick and helpful.

Most of the reviews I've seen for covercloud seem to be based on the very reasonable price of the cover but what happens if you need to make a claim? Well when our washing machine broke down I called them to activate our repair plan and I must say I...

Most of the reviews I've seen for covercloud seem to be based on the very reasonable price of the cover but what happens if you need to make a claim? Well when our washing machine broke down I called them to activate our repair plan and I must say I was very impressed. Quick and polite on the phone I had an engineers appointment 48 hours later. He came when he said he would and was kept up to date with automatic text messages. Apparently the machine needed 2 new parts which would take a couple of days to order in. This was last Thursday. When I hadn't heard anything by the following Wednesday I called and they were very apologetic and said the matter would be dealt with urgently as we had no washing machine and 2 small children! One of the parts needed was out of stock so this morning they called and said because it might take a while to source the part they had instead decided to just replace the machine with a new one! They even said I could choose my own up to a certain value from whatever online store I liked so decided on one from AO.com and called them back. They ordered it while on the phone to them and it's coming on Saturday. I am extremely happy with the service they provided and apart from having to chase them up with a phone call it was a great experience in how an insurance company should be run. Well done to all at covercloud.

CALVIN HEATHLevel 1

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Simple

Cover Cloud have been so clear and simple to deal with, from the fantastic easy to use website that guides you through the process to the handy reminders when my insurance was nearing renual. I will be insuring with them again next year, they have...

Cover Cloud have been so clear and simple to deal with, from the fantastic easy to use website that guides you through the process to the handy reminders when my insurance was nearing renual. I will be insuring with them again next year, they have prices that are hard to beat!

Elizabeth TyrerLevel 1

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Straightforward, no hassle, very quick to sort out my claim.

Broke my iPhone, phoned up Covercloud, got a decision instantly, had the phone picked up buy currier the next day. and got my replacement 5 days later. So from start to finish was only 5 days. Great service. Very professional and courteous over the...

Broke my iPhone, phoned up Covercloud, got a decision instantly, had the phone picked up buy currier the next day. and got my replacement 5 days later. So from start to finish was only 5 days. Great service. Very professional and courteous over the phone and buy email.

Billy O ReillyLevel 1

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Matter dealt with very quickly

I called up to cancel my phone insurance. Very helpful person (Colin) on the other end who had my query dealt with within minutes. Asked if I needed further help, I wanted to purchase laptop insurance he very kindly sent me a promotional code and the...

I called up to cancel my phone insurance. Very helpful person (Colin) on the other end who had my query dealt with within minutes. Asked if I needed further help, I wanted to purchase laptop insurance he very kindly sent me a promotional code and the emails within minutes. Very good customer service and prices very reasonable.

Dawn Olorenshaw Level 1

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Excellent and personalised service

I was worried about insuring my phone as it is a replacement from Apple, after I accidentally damaged my original phone, and would therefore not match my contract phone IMEI. Was put in contact with Colin by the staff on online chat who personally...

I was worried about insuring my phone as it is a replacement from Apple, after I accidentally damaged my original phone, and would therefore not match my contract phone IMEI. Was put in contact with Colin by the staff on online chat who personally called me to confirm it would be ok to insure. Wouldn't get that anywhere else. Highly recommend!

Gemma HarrisonLevel 1

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Quick helpful advice via live chat

Needed advice before insuring gadget so live chat was very useful, no costly phone calls waiting for ages to speak to someone. Policy emailed quickly.

Carol McphailLevel 1

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Gadget insurance

Extremely easy, straight forward website to use. Well priced premiums - would recommend.

JoanneLevel 1

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Secure

This was quick and easy to set up and I feel secure with the company

AngelaLevel 1

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Peace of mind

Its reassuring to know that my most valuable gadget is insured & I was pleasantly surprised to find that CoverCloud not only gave me a renewal discount incentive but that the policy was market competitive.

Tracy Purssord Level 1

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Great company

Great offers with a brilliant range of covers to suit many people. Very happy

Helen graham Level 1

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Great product, great service!

The whole experience was very clear, quick and simple. The details of the product exceeded expectations compared to the market. Very happy with the product and service.

Lizzie ChinchrnLevel 1

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EASY TO ORGANISE

Great purchase process with wide choice of cover and excess levels. Pre-selection of phone types and easy fill order form. Simple and straightforward with instant email confirmation

ALAN REIFLevel 1

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High quality cover at a reaosnable price

Covercloud offers a high quality cover at a competitive price, with a reliable claims service and decent discount for additional items or paying in full. After seeing the value I didn't feel the need to shop around.

CiaranLevel 1

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Customer Service and ease of purchase

Agent very helpful in helping me upload a copy of contract and proof of purchase. Buying the product was very easy and the policy wording simple to understand.

Carol Beecham Sewell Level 1

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Incredible customer service

In addition to providing excellent insurance cover at reasonable prices, the customer service I received from Colin at Covercloud was the best I've ever received. Well deserving of an award!

Daniel WestLevel 1

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Great service

Very affordable with friendly staff.

Trudi HoleLevel 1

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Excellent!

I had an issue with my insurance it was quick and easy to phone up and speak to someone. The person was very helpful and sorted out my issue very quickly was all sorted within 5 minutes :-) made me feel at ease straight away!

Emily Clarke Level 1

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Great Gadget Cover

Purchased cover for my new iPhone. Had some questions which Colin the Customer Services Manager helped brilliantly with. Would recommend Cover Cloud every time!!

KateLevel 1

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