Voting in the British Bank Awards 2020 is now open.
VOTE NOW

CoverCloud Reviews

Ratings based on 63 reviews Last review 9 months ago
4.68 / 5Amazing overall rating

If you're looking for CoverCloud reviews, take a look at our community. We collect reviews of CoverCloud from people like you, in order to help others find the best possible products on the market. If you're an existing customer - please share your...

Read Full Description

If you're looking for CoverCloud reviews, take a look at our community. We collect reviews of CoverCloud from people like you, in order to help others find the best possible products on the market. If you're an existing customer - please share your gadget insurance experiences!

5 55
4 4
3 0
2 0
1 4

Your CoverCloud Reviews (63)

Sort by: Most recent 
Filter by: All 
Write a review
9th April 2019

2nd hand replacements!!

After proving I own and use the phone, I am waiting for it to be collected, as they have no local repairs, fair enough! But if the phone is unrepairable-guess what they just told me I get a used replacement! Do not buy this insurance! They will...

Read more

After proving I own and use the phone, I am waiting for it to be collected, as they have no local repairs, fair enough! But if the phone is unrepairable-guess what they just told me I get a used replacement! Do not buy this insurance! They will happily look for a reason to not insure u, the staff on the phone, were very aware that their insurance was terrible, one girls chuckled that's yes that's the cover!

Caz's avatarCazLevel 1
(0)
Write a review
21st December 2018

Not interested when you make a claim

Took out gold insurance with £50:excess but when we tried to make a claim which would have been £100 after the excess they made out we had taken out basic insurance - luckily this claim was not for a lot of money but if it had been a hospital visit or ...

Read more

Took out gold insurance with £50:excess but when we tried to make a claim which would have been £100 after the excess they made out we had taken out basic insurance - luckily this claim was not for a lot of money but if it had been a hospital visit or something more expensive we would have been left with a big bill to pay - we will choose more carefully which insurance we pick in the future.

Alan Urry's avatarAlan UrryLevel 1
(0)
Write a review
12th June 2017

TERRIBLE

Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour...

Read more

Sent my phone away to have a screen replaced - pretty standard for a phone insurance company, the phone was out of my possession for two weeks, where I was then told my phone exterior would be changed to a gold colour rather than the rose gold colour I had specifically chosen, unless of course I wanted to wait a further 2 weeks for rose gold parts. I received my phone today after it being with the company for 19 days. I wish this was the end of my nightmare but unfortunately the phone has now been returned to me with a broke microphone, so no one at all can hear me ( a problem that was not there when I sent the phone for repair).
This company are a total scam and I am awaiting information with regards to how they will now approach this issue, wondering if they will take responsibility.

I am genuinely disgusted and wish I had have paid a bit more for a reliable insurance company.

Rebecca Smyth's avatarRebecca SmythLevel 1
(2)
Write a review
16th March 2017

Relatively quick and helpful.

Most of the reviews I've seen for covercloud seem to be based on the very reasonable price of the cover but what happens if you need to make a claim? Well when our washing machine broke down I called them to activate our repair plan and I must say I...

Read more

Most of the reviews I've seen for covercloud seem to be based on the very reasonable price of the cover but what happens if you need to make a claim? Well when our washing machine broke down I called them to activate our repair plan and I must say I was very impressed. Quick and polite on the phone I had an engineers appointment 48 hours later. He came when he said he would and was kept up to date with automatic text messages. Apparently the machine needed 2 new parts which would take a couple of days to order in. This was last Thursday. When I hadn't heard anything by the following Wednesday I called and they were very apologetic and said the matter would be dealt with urgently as we had no washing machine and 2 small children! One of the parts needed was out of stock so this morning they called and said because it might take a while to source the part they had instead decided to just replace the machine with a new one! They even said I could choose my own up to a certain value from whatever online store I liked so decided on one from AO.com and called them back. They ordered it while on the phone to them and it's coming on Saturday. I am extremely happy with the service they provided and apart from having to chase them up with a phone call it was a great experience in how an insurance company should be run. Well done to all at covercloud.

CALVIN HEATH's avatarCALVIN HEATHLevel 1
(1)
Write a review
29th October 2016

Simple

Cover Cloud have been so clear and simple to deal with, from the fantastic easy to use website that guides you through the process to the handy reminders when my insurance was nearing renual. I will be insuring with them again next year, they have...

Read more

Cover Cloud have been so clear and simple to deal with, from the fantastic easy to use website that guides you through the process to the handy reminders when my insurance was nearing renual. I will be insuring with them again next year, they have prices that are hard to beat!

Elizabeth Tyrer's avatarElizabeth TyrerLevel 1
(0)
Write a review
29th October 2016

Straightforward, no hassle, very quick to sort out my claim.

Broke my iPhone, phoned up Covercloud, got a decision instantly, had the phone picked up buy currier the next day. and got my replacement 5 days later. So from start to finish was only 5 days. Great service. Very professional and courteous over the...

Read more

Broke my iPhone, phoned up Covercloud, got a decision instantly, had the phone picked up buy currier the next day. and got my replacement 5 days later. So from start to finish was only 5 days. Great service. Very professional and courteous over the phone and buy email.

Billy O Reilly's avatarBilly O ReillyLevel 1
(1)
Write a review
28th October 2016

Matter dealt with very quickly

I called up to cancel my phone insurance. Very helpful person (Colin) on the other end who had my query dealt with within minutes. Asked if I needed further help, I wanted to purchase laptop insurance he very kindly sent me a promotional code and the...

Read more

I called up to cancel my phone insurance. Very helpful person (Colin) on the other end who had my query dealt with within minutes. Asked if I needed further help, I wanted to purchase laptop insurance he very kindly sent me a promotional code and the emails within minutes. Very good customer service and prices very reasonable.

Dawn Olorenshaw 's avatarDawn Olorenshaw Level 1
(0)
Write a review
28th October 2016

Excellent and personalised service

I was worried about insuring my phone as it is a replacement from Apple, after I accidentally damaged my original phone, and would therefore not match my contract phone IMEI. Was put in contact with Colin by the staff on online chat who personally...

Read more

I was worried about insuring my phone as it is a replacement from Apple, after I accidentally damaged my original phone, and would therefore not match my contract phone IMEI. Was put in contact with Colin by the staff on online chat who personally called me to confirm it would be ok to insure. Wouldn't get that anywhere else. Highly recommend!

Gemma Harrison's avatarGemma HarrisonLevel 1
(0)

Articles related to CoverCloud