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Your Community Bank reviews

Your Community Bank's logo
Rated Excellent • 4.77/5

Your Community Bank reviews

Verified business Last reviewed within 7 days
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 497 product reviews

Average score of 4.77/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Your Community Bank have trended negatively over the past 90 days

Your Community Bank really shines with friendly, helpful staff who make saving and borrowing straightforward and stress-free. Their loans come with fair rates and flexible repayment options, often linked to savings, which many find a lifesaver. The service feels personal and community-focused, a refreshing change from big banks. Some wish phone and email responses were quicker, but overall it’s a reliable and supportive place to manage money.

Positive themes

  • Loans from Your Community Bank are easy to apply for with quick decisions and clear explanations.
  • Saving with Your Community Bank is simple and helps build good habits even on a low income.

Negative themes

  • Some find phone and email response times slow or needing improvement at Your Community Bank.
  • Loan interest rates at Your Community Bank feel high to some and could be reviewed.
  • A few mention the loan application could be more personal rather than automated.
Summarised by AI
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About Your Community Bank

Your Community Bank, registered as Croydon Merton & Sutton Credit Union, has been supporting the local community since 1999, offering ethical and accessible financial services to people in Croydon, Merton, and Sutton.

Growth is driven by a strong commitment to improving the financial health and well-being of its members.

They continue to invest in new initiatives, expand support for vulnerable members and strengthen community outreach to better serve members.

Your Community Bank at a glance

Contact details

Phone
020 3468 8568
Email
[email protected]
Main address
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Social media

Reviews for Your Community Bank

Showing 11 of 497 company reviews • Last reviewed within 7 days

Amazing place and people.

Loans • 19th June 2026

I’ve been with Croydon community bank for over 10 years now and genuinely couldn’t fault them. Always lovely people there to help.

{"display":"Samantha s","full_name":"Samantha s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The service is phenomenal I’ve been with you guys al...

Loans • 19th June 2026

The service is phenomenal I’ve been with you guys almost 3 years and really been great

{"display":"Donna Dinham","full_name":"Donna Dinham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Community bank have been very good in my experience...

    Community bank have been very good in my experience they get back to me quickly and the app is easy to use

    {"display":"Anna d","full_name":"Anna d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Anna d 18th June 2026
  • 5.00/5

    Couldn’t get any help from high street banks.

    Couldn’t get any help from high street banks. Community bank was my last hope and ended up being better than any high street banking experience.

    {"display":"James M","full_name":"James M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1217505.png"}}'s avatar
    Savings
    James M 18th June 2026
  • 5.00/5

    The perfect affordable loans

    Always been so polite and always fast with replies as fast as they can they are always good a conversation I’ve never had a problem... Always been so polite and always fast with replies as fast as they can they are always good a conversation I’ve never had a problem with reserving or delays the pay back affordable and if you need them 1 in an emergency, they get back so fast and as quick as they can Read more Read less

    {"display":"Paris","full_name":"Paris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Paris 17th June 2026
  • 5.00/5

    Very good and excellent and well done too

    Very good and excellent and well done too

    {"display":"Charlene k","full_name":"Charlene k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Charlene k 17th June 2026
  • 5.00/5

    It was really good and things were smooth.

    It was really good and things were smooth.

    {"display":"Amelia ","full_name":"Amelia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amelia 16th June 2026
  • 5.00/5

    I have had a very good experience with them and they...

    I have had a very good experience with them and they are very helpful

    {"display":"Denni","full_name":"Denni","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Denni 16th June 2026
  • 5.00/5

    Great customer service

    Quick response to phone call, staff always ready to help

    {"display":"Lorraine","full_name":"Lorraine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lorraine 16th June 2026
  • 5.00/5

    Easy to access, quick withdrawal and loan decision

    Easy to access, quick withdrawal and loan decision

    {"display":"Janet O","full_name":"Janet O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet O 16th June 2026
  • 5.00/5

    Your Community Bank completely embodies and represen...

    Your Community Bank completely embodies and represents everything and indeed more that PERSONAL BANKING represents by definition and first hand practical experience. In which case,... Your Community Bank completely embodies and represents everything and indeed more that PERSONAL BANKING represents by definition and first hand practical experience. In which case, Your Community Bank is light years ahead of traditional high street banks when it comes to inter-personal banking. For example, their staff -regardless of cadre- are directly accessible in person, by email and telephone. Furthermore, you can access your bank account and credit your debit card in the convenience of your house through the telephone. This means that their banking system is safe, fast, efficient, and reliable. Also, their banking operations are simplified even to the understanding of a child. So Your Community Bank is in its own league or class when it comes to PERSONAL BANKING. Admittedly, I am not easily pleased but I wholeheartedly recommend Your Community Bank for Current, Savings, Loan, and other Financial Services unavailable to ordinary customers in traditional high street banks. Read more Read less

    {"display":"Elias Asubiojo","full_name":"Elias Asubiojo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elias Asubiojo 15th June 2026

    Products from Your Community Bank

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