My card stopped working randomly back in November. I messaged them to find out why and was told I'd been referred to another department. I... My card stopped working randomly back in November. I messaged them to find out why and was told I'd been referred to another department. I never received a response. I have messaged in app and emailed but every time the response is "we're really busy and chasing this up, we'll contact you". But six months is far too long to wait, no matter how busy you are. Read more Read less

This "service" can't recognize a person from a provided photo. For reference, it's 2025. How can they ensure payment security?

I pay £10 a month for a service with no customer support. They have blocked my card but don't reply to any complaints or offer... I pay £10 a month for a service with no customer support. They have blocked my card but don't reply to any complaints or offer any support to provide what I've paid for. Avoid at all costs. Read more Read less

Terrible. Firstly a few months ago they approved 4 payments to some AI subscription scam without asking me to authorise the payment. They paid it... Terrible. Firstly a few months ago they approved 4 payments to some AI subscription scam without asking me to authorise the payment. They paid it back to me, but still! Then recently they asked me to authorise a payment to my car insurance provider which I did in the app and they still rejected the payment. This resulted in a £20 failed payment surcharge which Curve refused to refund me. I’m done. Bunch of cowboys and can’t trust them to handle my transactions any more. Cancelled my card and account. Read more Read less

I’ve had an extremely frustrating experience with Curve. • I tried to downgrade my subscription before renewal, but the app would not let me. Despite... I’ve had an extremely frustrating experience with Curve. • I tried to downgrade my subscription before renewal, but the app would not let me. Despite clearly stating I did not wish to continue, they still charged my card £179. • Their customer service is terrible – messages take days (if they reply at all), and urgent issues are ignored. • The Curve card itself is unreliable. I couldn’t even use it for TfL for months until I replaced it with another card. I always have to carry a backup card just in case Curve fails. • The lounge access benefit is misleading – you still have to pay, so it’s worthless. Overall, Curve has been more of a headache than a help. The service is unreliable, support is poor, and the advertised “benefits” don’t justify the cost. I definitely would not recommend, and I am moving away from Curve entirely. Read more Read less

Customer Service is a joke! What customer service? I need to reset my password due to fraudulant activity, and I get a constant error message...... Customer Service is a joke! What customer service? I need to reset my password due to fraudulant activity, and I get a constant error message... Messaged CS on Facebook and on their chat but nothing comes back. Where banking is concerned you should be able to talk or correspond with out delay! AVOID THIS SERVICE Read more Read less

Curve continues to be the most useful app (& card, but mostly app tbh) I have. Leaving aside the multiple cards on a single card... Curve continues to be the most useful app (& card, but mostly app tbh) I have. Leaving aside the multiple cards on a single card convenience, the go back in time feature that lets you change how you paid is extremely useful. Read more Read less

I absolutely love this product. Being able to use PayPal anywhere is a game changer for me. I also get discounted vouchers through work, so... I absolutely love this product. Being able to use PayPal anywhere is a game changer for me. I also get discounted vouchers through work, so the choice used to be, spread the cost over PayPal but miss out on the discount. Now I purchase the vouchers using Curve, redirect that to PayPal to get the best of both worlds! Read more Read less

Curve has been a good provider. I've enjoyed the features of Curve Black such as cashback, back in time and the customer service. I have... Curve has been a good provider. I've enjoyed the features of Curve Black such as cashback, back in time and the customer service. I have never been out of pocket thanks to curve and it is my favourite card to use for shopping Read more Read less