Debenhams Reviews

Very small denomination notes supplied and staff and customer support unhelpful

Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and 100! x 10 Kuna notes (1 x 10 Kuna note = £1.25). This wedge of notes was over an inch thick, not h...

Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and 100! x 10 Kuna notes (1 x 10 Kuna note = £1.25). This wedge of notes was over an inch thick, not handy at all to fit into your wallets. This is no better than ordering Euros and being given 80 x1 Euro coins! I tried querying this with the guy at Debenhams but it was a ‘computer says no’ and was completely unhelpful. On returning home I phoned the Debenhams help line (should have just banged my head against the wall instead) and informed that’s just the way it is, but I could take it back and they would change it back to pounds. Obviously they would generously charge me for this! Shall not bother with Debenhams again, most unhelpful.

Derick WheelhouseLevel 1

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Faith restored after they sorted out a mistake

After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time she had landed and was hoping to begin enjoying her holiday! I was extremely cross and made a trip...

After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time she had landed and was hoping to begin enjoying her holiday! I was extremely cross and made a trip to the store in question the very next morning, a round trip of 130 miles. I am so happy to report that the bureau has secure systems in place and I had not even finished my opening sentence when the cashiers knew who I was and the process is in motion to sort everything out. Sure, the mistake should not have happened, but human error is a fact of life, and as long as things can be sorted and people admit their errors, I am happy. There are more important things in life to get anxious about!

Anne HLevel 1

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They do not care

Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your ...

Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your questions. I will not ever consider again.

Caroline PritchardLevel 2

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They dont'y pay out

Unless you tick all the boxes exactly, they don't pay out. You are better of keeping your money in your pocket. They will always find a reason not to pay

Robert CopleyLevel 1

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NEVER AGAIN

NEVER...

NEVER AGAIN!

Ordered £500 worth of Euros online - got a confirmation email and money was taken straight away. Went in to collect my money the next day and was told they'd run out of Euro and shouldn't have taken my money. 19 days and many frantic phonecalls later I finally got my refund - a far cry from the "10 working days" I was promised when they shouldn't have taken my money in the first place!!

Down £1000 and I had to go somewhere else to get my Euro for my holiday - would never use them again and I'd urge anyone else against it too.

Aisling MurphyLevel 1

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Mr Nas

Please do not take a policy. It may say Debenhams but they have nothing to do with Debenhams store. They refurbish mobile phones are not purchased from the UK for example on the iphone I received is not covered under the manufacturers warranty in uk...

Please do not take a policy. It may say Debenhams but they have nothing to do with Debenhams store. They refurbish mobile phones are not purchased from the UK for example on the iphone I received is not covered under the manufacturers warranty in uk because it was Registered in Cyprus. This company is a waste of time please please spend your money wisely do not look at the name Debenhams Gadget insurance scam scam

Mr nasLevel 1

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The worst insurance company EVER

What a absolute joke of a company!! Debenhams should be ashamed to be associated with such a company, promise the best service and cover.... couldn’t be further from the truth!!! Do not take policy out.

JennaLevel 1

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Nasir

This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant...

This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant documents the time. It tookthem to process the claim two weeks each time you email it takes 48 hours for them to give Reply back Do you have given me a replacement handset which is not Purchase the UK After I did a check on the Apple site the phone does not even have warranty. Apple help with any issues So I made a complaint and I’m not happy with this replacement handset as it’s not a UK handset. Since I’ve given all the proof I’m raised a complaint in reply they said we have to cancel your policy due to a high number of claims. this is my second claim in nearly 8 months I would not recommend this company to anyone really bad attitude over the phone and when you asked them a question in reply you get please hold the line for one minute lol It’s a bunch of monkeys under the side

NasLevel 1

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This is a large company and they are very nice with the workers

I worked there and it's very cool

Clamparu AlexandruLevel 1

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do not buy

they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of...

they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of purchase, absolute con do not buy it has taken months of work and stress easier to just buy a new phone than to waste so much money and time with this company.

Phil WilliamsLevel 1

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Brilliant rates!

When planning a trip to Amsterdam at the beginning of the year, Debenhams had the best rate after carrying out research at several vendors. Friendly and professional service too!

Jenni LambLevel 1

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Efficient, no-nonsense insurance

Easy to sign up for travel insurance. Staff in store are very friendly to talk to. ( I went into branch and was then directed to their website)

Sophia MillerLevel 1

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Not the best card for me

Firstly the APR is high. I know it's variable but there are better deals. I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for...

Firstly the APR is high. I know it's variable but there are better deals. I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for instance.
I've also been charged a cash withdrawal fee and I've never withdrawn cash from it.
The statements are always not what I was expecting, much higher. Probably because of the interest.
I can't wait to clear the balance or do a transfer to a 0% card.
Contact is ok most of the time but a few times I've emailed and had a letter as a reply or had no reply at all.

clairessLevel 1

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Amazing rewards

I have a Mastercard and its "amazing" the rewards you get. I get Debenhams rewards vouchers sent regularly and I recently won £500 by paying for my petrol on my mastercard through Shell.

Yvonne GrahamLevel 1

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Terrible insurance AVOID

Debenhams gadget insurance have had my phone in for repair for over three weeks now. They use a company called Greenbridge technology who are worse than useless! No communication, no answer to emails etc

paula keenanLevel 1

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AVOID!!

My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of...

My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of useage again! It took me a month before I even sent my phone away after numerous phone calls! Then I had to wait another week for then to test my phone then nearly another week for them to send me a new one. If all this wasn't bad enough my new phone broke after less than a month! Avoid this company!

EmmaLevel 1

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best price

fantastic price on car insurance

laura batesLevel 1

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Low cost annual family policy

With quite a few family trips planning this year we decided to get a family policy, it worked out as a bargain, will definately buy again next year!

Caroline CJ JamesLevel 1

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bad service

part from go skippy ins.. bad customer service ... too much proof documents after your payment......

AnonymousLevel 1

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Does what it says on the tin

I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a g...

I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a good ten minutes to be seen which was annoying.

JeffLevel 3

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