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Debenhams Reviews

Ratings based on 18 reviews Last review 1 day ago
3.22 / 5Good overall rating

Smart Money People is the place for Debenhams reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Debenhams Reviews (18)

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11th December 2018

Nasir

This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant...

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This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant documents the time. It tookthem to process the claim two weeks each time you email it takes 48 hours for them to give Reply back Do you have given me a replacement handset which is not Purchase the UK After I did a check on the Apple site the phone does not even have warranty. Apple help with any issues So I made a complaint and I’m not happy with this replacement handset as it’s not a UK handset. Since I’ve given all the proof I’m raised a complaint in reply they said we have to cancel your policy due to a high number of claims. this is my second claim in nearly 8 months I would not recommend this company to anyone really bad attitude over the phone and when you asked them a question in reply you get please hold the line for one minute lol It’s a bunch of monkeys under the side

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30th May 2018

do not buy

they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of...

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they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of purchase, absolute con do not buy it has taken months of work and stress easier to just buy a new phone than to waste so much money and time with this company.

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1st May 2017

Not the best card for me

Firstly the APR is high. I know it's variable but there are better deals. I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for...

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Firstly the APR is high. I know it's variable but there are better deals. I've never had the perks that are supposed to come with the card when shopping at Debenhams like free delivery for instance.
I've also been charged a cash withdrawal fee and I've never withdrawn cash from it.
The statements are always not what I was expecting, much higher. Probably because of the interest.
I can't wait to clear the balance or do a transfer to a 0% card.
Contact is ok most of the time but a few times I've emailed and had a letter as a reply or had no reply at all.

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20th December 2016

AVOID!!

My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of...

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My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of useage again! It took me a month before I even sent my phone away after numerous phone calls! Then I had to wait another week for then to test my phone then nearly another week for them to send me a new one. If all this wasn't bad enough my new phone broke after less than a month! Avoid this company!

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26th September 2016

Does what it says on the tin

I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a g...

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I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a good ten minutes to be seen which was annoying.

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23rd August 2016

Terrible- do not waste your money

They claim to replace your phone in the case of theft within 24 hours of a claim being approved but they have made me wait 8 days so far. They do not listen to your concerns and you have to call 3 or 4 times a day for updates. Very slow staff and poor...

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They claim to replace your phone in the case of theft within 24 hours of a claim being approved but they have made me wait 8 days so far. They do not listen to your concerns and you have to call 3 or 4 times a day for updates. Very slow staff and poor practices. Go with Endsleigh instead.

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