Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Wave Community Bank reviews

Wave Community bank logo
Rated Excellent • 4.87/5

Wave Community Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business

Review summary

People rate this company as Excellent based on 508 product reviews

Average score of 4.87/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Wave Community Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Always courteous, kind & helpful

I've been fortunate enough to have been a recipient of several loans, but even when they couldn't help me their customer care is still outstanding.

{"display":"Jem","full_name":"Jem","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Jem 11th July 2025

Latest negative rating

1/5

Disappointed with Application Handling

I am writing to express my disappointment regarding the handling of my membership and loan application. I was surprised to learn that my application was... I am writing to express my disappointment regarding the handling of my membership and loan application. I was surprised to learn that my application was cancelled due to a lack of communication, as I was not informed that any further action or response was required from me. I believe the process could have been clearer, and better communication on your part would have prevented this outcome. Read more Read less

{"display":"Gokce","full_name":"Gokce","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Gokce 7th April 2025
See more reviews for Wave Community Bank products

About Wave Community Bank

Wave Community Bank (Formerly East Sussex Credit Union) offer savings, cost effective flexible loans and basic bank accounts to members. It is a local co-operative run by members for members. If you have used Wave Community Bank before, please leave us review and share your experience

Wave Community Bank at a glance

Reviews for Wave Community Bank

Showing 11 of 508 company reviews

Always courteous, kind & helpful

Loans • 11th July 2025

I've been fortunate enough to have been a recipient of several loans, but even when they couldn't help me their customer care is still outstanding.

{"display":"Jem","full_name":"Jem","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Jem
Rated Excellent • 5/5
Read more product reviews

Vote wave community

Savings • 11th July 2025

Great staff and very good at explaining stuff

{"display":"Julie S","full_name":"Julie S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Wave go above and beyond

    We are a charity that have some savings in Wave The team are always helpful and professional going above and beyond

    {"display":"Tad T","full_name":"Tad T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tad T 11th July 2025
  • 5/5

    I save money through their workplace saving scheme

    I save money through their workplace saving scheme which has helped me massively when my car needed work done on it and i could use... I save money through their workplace saving scheme which has helped me massively when my car needed work done on it and i could use the money i had saved with Wave as an emergency pot to cover these costs meaning i didn't need to stress about how i was going to pay to get my car back on the road. Now I'm going to start saving for a holiday as I need one. Read more Read less

    {"display":"Jay","full_name":"Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jay 25th June 2025
  • 5/5

    So easy to save each month

    I save directly through my salary - it couldn't be easier to do. A simple form completion - my employer is a partner with Wave and job done

    {"display":"Phill Thorne","full_name":"Phill Thorne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1248742.png"}}'s avatar
    Savings
    Phill Thorne 25th June 2025
  • 5/5

    Excelent

    Good customer Services, Pefection and Transperancy is their goal.

    {"display":"Jacqueline N","full_name":"Jacqueline N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jacqueline N 18th June 2025
  • 5/5

    A proper community bank

    A proper community bank, with excellent customer service & great products.

    {"display":"Theresa M","full_name":"Theresa M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Theresa M 14th June 2025
  • 5/5

    Easy registration, stress people not existing here .

    Easy registration, stress people not existing here . Plus after 6 months they remember so I’m taking things slowly . Great attitude

    {"display":"KRZYSZTOF L","full_name":"KRZYSZTOF L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    KRZYSZTOF L 13th June 2025
  • 5/5

    Great service!

    I switched to Wave Community Bank because friends of mine always spoke so highly of them. I'm glad I did!

    {"display":"L G","full_name":"L G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L G 13th June 2025
  • 5/5

    Managed small savings

    Only way I manage to save to replace things as they break. Really important as without being to put a little away where there is... Only way I manage to save to replace things as they break. Really important as without being to put a little away where there is an extra stage to access it, I always ran out. It has increased my discipline, necessary as universal credit bucks at communicating. Read more Read less

    {"display":"Ah","full_name":"Ah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ah 13th June 2025
  • 5/5

    Responsive and relevant to needs

    The whole approach to aiding money management reflects the organisation’s ethics and aims. Very responsive and relevant to my needs. I know my money is... The whole approach to aiding money management reflects the organisation’s ethics and aims. Very responsive and relevant to my needs. I know my money is not only safe but working in a positive way. I am in receipt of regular clear communications that are reassuring and very useful. Read more Read less

    {"display":"profmargie@me.com","full_name":"profmargie@me.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Wave Community Bank

    Showing all products offered by Wave Community Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice