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17th May 2017
Good experience
Although I have been with them for just 1 year, I was very pleased by their service and product.
Your Elephant Insurance Reviews (19)
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21st December 2016
Simple not at fault claim made ridiculously difficult
My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with...
Read moreMy son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principal.
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5th November 2016
What amazing service, and at great prices!
I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and...
Read moreI was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and speaking to one of the nicest phone operators I've ever come across, I was quickly and easily refunded the difference between what Elephant had charged me and the cheaper quote that I had found online. It was all done within minutes and for the first time ever, I came away from a phone conversation with an insurance company feeling happy! Thank you elephant!
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24th September 2016
Great insurance at great prices
Good value motoring insurance and good customer loyalty (but you need to phone them up at renewal time)
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22nd September 2016
Not trustworthy
Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long...
Read moreRang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long period of time. When I rang to add my partner to the policy I found out my address was never changed - when I rang they said they would see I had rang to change my address but it was never actioned properly. Not trustworthy at all.
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16th September 2016
Good cheap comprehensive
Simple to use online system, insurance with no hassle
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26th August 2016
Not too bad
Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude...
Read moreStayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude when I tried to disagree!
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21st April 2016
Good value car insurance
Buying car insurance for young driver was reasonable price
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27th February 2016
CheekyCharges Campaigner
Good customer service once i called - but i shouldn't have had to. Had spent a year with them and get the requote from them is £80 a year more despite having no claims. I managed to get them down over the phone to save moving but why is it the ...
Read moreGood customer service once i called - but i shouldn't have had to. Had spent a year with them and get the requote from them is £80 a year more despite having no claims. I managed to get them down over the phone to save moving but why is it the default to rip off customers?
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24th December 2015
Cheaper than the rest!
When the time came to change from my little KA to a new car (BMW) I rang to upgrade the policy from the car dealers office, Elephant were helpful, offered good advice and a competitive quote. I'm glad I stayed with them. I have been with them now...
Read moreWhen the time came to change from my little KA to a new car (BMW) I rang to upgrade the policy from the car dealers office, Elephant were helpful, offered good advice and a competitive quote. I'm glad I stayed with them. I have been with them now for 5 years as they always come out tops in my quote searches.
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12th November 2015
Awful
Worst car insurance ever. They take blame for things when you tell them it wasn't you fault
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29th August 2015
Efficient, reliable and competitive!
Recently changed my car insurance and Elephant was recommended by Compare the Market. When I clicked through to their website, information was easy to read and the process was completed very quickly. Emails were sent with supporting documents and any...
Read moreRecently changed my car insurance and Elephant was recommended by Compare the Market. When I clicked through to their website, information was easy to read and the process was completed very quickly. Emails were sent with supporting documents and any issues addressed quickly. Would definitely recommend to my friends and family!
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22nd August 2015
Good value for money
Found through Compare the Market and was the cheapest option for travel insurance! Would use again, no problems with buying through the website, got the travel insurance instantly.
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17th August 2015
Price match, no problem
Chose Elephant for my first car in years as they were just the cheapest. When the yearly renewal was due I found a better offer from another company. Phoned up Elephant and they matched the price straight away. Nice. Also, no fees for changing...
Read moreChose Elephant for my first car in years as they were just the cheapest. When the yearly renewal was due I found a better offer from another company. Phoned up Elephant and they matched the price straight away. Nice. Also, no fees for changing address. So far very happy with them.
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26th March 2015
brilliant
i am very happy with the service that has been provided for me by my insurance company that is Elephant. They are the first company that i ever used for my car insurance when i first learnt to drive and i have renewed through them twice as they are...
Read morei am very happy with the service that has been provided for me by my insurance company that is Elephant. They are the first company that i ever used for my car insurance when i first learnt to drive and i have renewed through them twice as they are definitely the best deal. They deal with all my documents online and always ring me to find me the best deal. Any time that i have made a change to my policy, e.g. adding a person, they have dealt with this positively and efficiently and always updated my documents very quickly. I have never ever had a problem with anything to do with my car insurance and for this reason, i give them a glowing review. Their team are extremely friendly and i would recommend them to friends and family without hesitation.
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27th October 2014
Great call centre
Great service and call centre staff seemed to really value me being such a loyal customer (6 years so far)! Would recommend easily!
