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Elephant Insurance Reviews

Ratings based on 31 reviews Last review 3 weeks ago
3.90 / 5Great overall rating

Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together...

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Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Elephant Insurance Reviews (31)

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27th October 2017

Didn't pursue other party for payment when they were at fault

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny...

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Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off.

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17th September 2017

All round insurance company

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't...

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Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't try and sell me something I didn't want to. Will definitely stick with them for more years to come. Good quality email updates when things chance reflecting my insurance. Much better than the bigger, well known companies

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13th September 2017

Helpful Customer service

I have been with the EUI group since I passed my test!...

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I have been with the EUI group since I passed my test!

I am currently with Elephant Insurance and recently had an issue with my direct debit being too high and I wasn't advised of the price.

After a few calls back an forth, they solved the issue and I had one months free! They do value their long standing customers which is nice.

I would recommend :)

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26th July 2017

Basic customer service

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring...

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Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring them and they suddenly apply a discount code! They do advertised to be the cheapest but in my opinion they are more loyal to new customers rather than old ones.

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15th July 2017

Insurance claim

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and...

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In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and constantly received emails or phone calls of any updates. This claim was opened and closed with 3/4 months. The first claim is still going on now, it has been 3 years in September. We get absolutely no updates and when we ring asking for updates we get updated and told we will be contacted within the next week or two and hear nothing.
So two completely different stories which make this company hard to rate, hence the stars.

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21st December 2016

Simple not at fault claim made ridiculously difficult

My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with...

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My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principal.

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5th November 2016

What amazing service, and at great prices!

I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and...

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I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and speaking to one of the nicest phone operators I've ever come across, I was quickly and easily refunded the difference between what Elephant had charged me and the cheaper quote that I had found online. It was all done within minutes and for the first time ever, I came away from a phone conversation with an insurance company feeling happy! Thank you elephant!

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22nd September 2016

Not trustworthy

Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long...

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Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long period of time. When I rang to add my partner to the policy I found out my address was never changed - when I rang they said they would see I had rang to change my address but it was never actioned properly. Not trustworthy at all.

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26th August 2016

Not too bad

Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude...

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Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude when I tried to disagree!