Elephant Insurance reviews | 50 reviews rated 3.7* - Smart Money People

Ratings based on 50 reviews Last review 9 months ago

3.7 / 5Great overall rating

Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together...

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Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Elephant Insurance Reviews (50)

11th January 2020

Worst nightmare ever

Worst experience ever. Insured car with Elephant, stolen the following day. Claim denied costing £15k. Escalating to Financial Ombudsman m, total ...

Worst experience ever. Insured car with Elephant, stolen the following day. Claim denied costing £15k. Escalating to Financial Ombudsman m, total nightmare.

STAY AWAY THERE ARE HUNDREDS OF INSURANCE COMPANIES BE CAREFUL OF WEBSITES LIKE CONFUSED.com and money supermarket.com as you get what you pay for.

Kyle

(1)

12th September 2019

Great Service

They are quick to answer the phone and always give great customer service. They help when you are stuck and try their best to help you out to get the best option for your situation.

(0)

9th September 2019

Brilliant for my car insurance!

Fantastic company, easy to use website to update address details or anything else you need to, fab customer service never had any problems and very competitive prices!

(0)

6th September 2019

Good but...

Competitive prices, but when it comes to renewal they don't try hard enough to keep you on board and offer much higher premiums than the year before.

Joah

(0)

4th September 2019

Still on hold

Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to ...

Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to discuss it with them. So far as i write this i have been holding for 1.19.28 minutes... This is absolutely shocking service for a paying customer... If they are this desperate to keep the renewal higher than everyone else then they have lost my trust in an insurance company.

James Francis

(0)

19th August 2019

Not bad

I've always found the customer service to be very welcoming, friendly and useful.

(0)

16th July 2019

Good value insurance

I experience a good service puchasing this insurance which was at competitive price. Overall this is good value insurance

(0)

6th July 2019

ELEPHANT

quite a descent car insurance cover.

(0)

5th July 2019

Didn't let us down

We had a rock fly up and hit our windscreen on the motorway, and despite significant hassle and delay from the windscreen repair company, Elephant kept on them and made things happen. Couldn't commend them more.

GH_

(0)

5th July 2019

Great service

I’ve had our family fleet insured with elephant and it was hassle free to get the insurance in place and they don’t charge to put a personalised registration on at any time mid policy. Win win.

(0)

25th May 2019

Customer since 2009

Customer since...

Customer since 2009!
Today I had the absolute pleasure of speaking to Clint at Elephant Car Insurance about my yearly Insurance renewal. He managed to deal with every question and query I had with such an upbeat attitude. I have always had such a good customer service experience with Elephant but Clint went above and beyond to make my experience this time the best it has ever been.
Elephant have always been able to better any quote I have had and it sure pays off to be a loyal customer!
Highly Recommend!

Pippa Lacey

(0)

31st December 2018

Great customer service

After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from...

After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from all insurers but I was surprised to find that most were rubbish at answering basic questions.

Dan

(0)

23rd September 2018

Cheapest insurance by far

I had to change my address and most companies were giving me quotes of £95 per month, however I changed my address with elephant and they only upped my monthly premium slightly to £65

Holly Leigh Crabtree

(0)

23rd August 2018

Crooks

Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment w...

Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment we have received.

(0)

18th July 2018

Excellent Service

I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to...

I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to making it happen. 10/10

(0)

15th May 2018

Scammers

Avoid this company, poor customer service, dishonest practises.

john

(1)

15th May 2018

Scammers

Avoid this company, poor customer service, dishonest practises.

john

(0)

15th May 2018

beware, stay away

Very bad experience with the insurer. After not renewing my insurance charged me £80 without my knowledge. Never ever again with elephant.

john

(0)

14th January 2018

Great company been with them for over 6 years

Had my car insurance with elephant since I learnt to drive! Best rates and they offer great discounts when you have been with them each year

(0)

27th October 2017

Didn't pursue other party for payment when they were at fault

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny...

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off.

(0)

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