Elephant Insurance Reviews

All round insurance company

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't...

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't try and sell me something I didn't want to. Will definitely stick with them for more years to come. Good quality email updates when things chance reflecting my insurance. Much better than the bigger, well known companies

John MyersLevel 1

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Helpful Customer service

I have been with the EUI group since I passed my test!...

I have been with the EUI group since I passed my test!

I am currently with Elephant Insurance and recently had an issue with my direct debit being too high and I wasn't advised of the price.

After a few calls back an forth, they solved the issue and I had one months free! They do value their long standing customers which is nice.

I would recommend :)

Bec JamesLevel 1

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Value for money

Easy to access documents online, so no chance of losing information you need. Value for money

Clare RobertsLevel 1

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Fab company

Great company been with them years never had a problem and always match when I compare insurance prices

Nicola RussellLevel 1

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Basic customer service

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring...

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring them and they suddenly apply a discount code! They do advertised to be the cheapest but in my opinion they are more loyal to new customers rather than old ones.

Ami mortenLevel 1

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Decent

Easy to get through to, always helpful

Darren rickerbyLevel 1

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Insurance claim

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and...

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and constantly received emails or phone calls of any updates. This claim was opened and closed with 3/4 months. The first claim is still going on now, it has been 3 years in September. We get absolutely no updates and when we ring asking for updates we get updated and told we will be contacted within the next week or two and hear nothing.
So two completely different stories which make this company hard to rate, hence the stars.

Saretta brewerLevel 1

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Great customer service

I have had to contact Elephant a few times regarding renewal of my insurance policy. Any time I have contacted the team they are always very friendly and helpful. They took the stress out of the procedure and I found it very quick and stress-free.

Ciara BradleyLevel 1

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Good experience

Although I have been with them for just 1 year, I was very pleased by their service and product.

Daniel CiorneiLevel 1

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Simple not at fault claim made ridiculously difficult

My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with...

My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principal.

Paul DelantyLevel 1

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What amazing service, and at great prices!

I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and...

I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and speaking to one of the nicest phone operators I've ever come across, I was quickly and easily refunded the difference between what Elephant had charged me and the cheaper quote that I had found online. It was all done within minutes and for the first time ever, I came away from a phone conversation with an insurance company feeling happy! Thank you elephant!

Rachel EmilyLevel 1

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Great insurance at great prices

Good value motoring insurance and good customer loyalty (but you need to phone them up at renewal time)

Kevin MinihaneLevel 1

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Not trustworthy

Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long...

Rang up to join Elephant, gave all details over phone very clearly, rang a few months later to update address, they had somehow changed my lisence number in the process of supposedly changing address meaning I was technically uninsured for a long period of time. When I rang to add my partner to the policy I found out my address was never changed - when I rang they said they would see I had rang to change my address but it was never actioned properly. Not trustworthy at all.

Charlotte TustinLevel 1

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Good cheap comprehensive

Simple to use online system, insurance with no hassle

Jack WrightLevel 1

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Not too bad

Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude...

Stayed with this company for an extra year because they were willing to drop the price to match a better quote from another company. However, they were quick to blame me when I got into an accident so they wouldn't have to pay out and got quite rude when I tried to disagree!

Jessica Evans Level 1

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Good service

Great service ! Recommended for young drivers

Ruth GoddardLevel 1

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No problems

saved a lot of money and it is hassle free

Louisa WaltersLevel 1

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Good value car insurance

Buying car insurance for young driver was reasonable price

Chris DanielsLevel 1

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CheekyCharges Campaigner

A great insurance company for a great price!

Nicole PunchLevel 1

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CheekyCharges Campaigner

Good customer service once i called - but i shouldn't have had to. Had spent a year with them and get the requote from them is £80 a year more despite having no claims. I managed to get them down over the phone to save moving but why is it the ...

Good customer service once i called - but i shouldn't have had to. Had spent a year with them and get the requote from them is £80 a year more despite having no claims. I managed to get them down over the phone to save moving but why is it the default to rip off customers?

Paul DuncanLevel 1

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