Elephant Insurance Reviews

Great customer service

After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from...

After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from all insurers but I was surprised to find that most were rubbish at answering basic questions.

DanLevel 1

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Cheapest insurance by far

I had to change my address and most companies were giving me quotes of £95 per month, however I changed my address with elephant and they only upped my monthly premium slightly to £65

Holly Leigh CrabtreeLevel 1

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Crooks

Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment w...

Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment we have received.

JsjjdLevel 1

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Excellent Service

I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to...

I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to making it happen. 10/10

GHLevel 1

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Scammers

Avoid this company, poor customer service, dishonest practises.

johnLevel 1

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Scammers

Avoid this company, poor customer service, dishonest practises.

johnLevel 1

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beware, stay away

Very bad experience with the insurer. After not renewing my insurance charged me £80 without my knowledge. Never ever again with elephant.

johnLevel 1

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Great company been with them for over 6 years

Had my car insurance with elephant since I learnt to drive! Best rates and they offer great discounts when you have been with them each year

Bec JamesLevel 1

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Didn't pursue other party for payment when they were at fault

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny...

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off.

tanfloLevel 1

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Simple and Straightforward

Didn't hide any fees from me like other insurance companies

Michael GalvinLevel 1

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Awful waiting on the telephone and too long winded sorting out quotes.

A very exasperating experience which I could not reccommend.

Robert A'BarrowLevel 1

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Helpful, friendly and inexpensive!

Excellent customer service , so helpful when dealing with enquiries and very competitive prices!

Amy FellLevel 1

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All round insurance company

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't...

Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't try and sell me something I didn't want to. Will definitely stick with them for more years to come. Good quality email updates when things chance reflecting my insurance. Much better than the bigger, well known companies

John MyersLevel 1

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Helpful Customer service

I have been with the EUI group since I passed my test!...

I have been with the EUI group since I passed my test!

I am currently with Elephant Insurance and recently had an issue with my direct debit being too high and I wasn't advised of the price.

After a few calls back an forth, they solved the issue and I had one months free! They do value their long standing customers which is nice.

I would recommend :)

Bec JamesLevel 1

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Value for money

Easy to access documents online, so no chance of losing information you need. Value for money

Clare RobertsLevel 1

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Fab company

Great company been with them years never had a problem and always match when I compare insurance prices

Nicola RussellLevel 1

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Basic customer service

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring...

Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring them and they suddenly apply a discount code! They do advertised to be the cheapest but in my opinion they are more loyal to new customers rather than old ones.

Ami mortenLevel 1

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Decent

Easy to get through to, always helpful

Darren rickerbyLevel 1

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Insurance claim

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and...

In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and constantly received emails or phone calls of any updates. This claim was opened and closed with 3/4 months. The first claim is still going on now, it has been 3 years in September. We get absolutely no updates and when we ring asking for updates we get updated and told we will be contacted within the next week or two and hear nothing.
So two completely different stories which make this company hard to rate, hence the stars.

Saretta brewerLevel 1

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Great customer service

I have had to contact Elephant a few times regarding renewal of my insurance policy. Any time I have contacted the team they are always very friendly and helpful. They took the stress out of the procedure and I found it very quick and stress-free.

Ciara BradleyLevel 1

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