Your Elephant Insurance Reviews (35)
beware, stay away
Very bad experience with the insurer. After not renewing my insurance charged me £80 without my knowledge. Never ever again with elephant.
Great company been with them for over 6 years
Had my car insurance with elephant since I learnt to drive! Best rates and they offer great discounts when you have been with them each year
Didn't pursue other party for payment when they were at fault
Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny...
Read moreTraffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off.
Simple and Straightforward
Didn't hide any fees from me like other insurance companies
Awful waiting on the telephone and too long winded sorting out quotes.
A very exasperating experience which I could not reccommend.
Helpful, friendly and inexpensive!
Excellent customer service , so helpful when dealing with enquiries and very competitive prices!
All round insurance company
Signed up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't...
Read moreSigned up with them last year. Was quick, easy and by far the cheapest on the market. Spoke to them on the phone and it was customer service brilliance especially since the people on the end of the phone was easy to talk to, not to mention they didn't try and sell me something I didn't want to. Will definitely stick with them for more years to come. Good quality email updates when things chance reflecting my insurance. Much better than the bigger, well known companies
Helpful Customer service
I have been with the EUI group since I passed my test!...
Read more I have been with the EUI group since I passed my test!
I am currently with Elephant Insurance and recently had an issue with my direct debit being too high and I wasn't advised of the price.
After a few calls back an forth, they solved the issue and I had one months free! They do value their long standing customers which is nice.
I would recommend :)
Value for money
Easy to access documents online, so no chance of losing information you need. Value for money
Fab company
Great company been with them years never had a problem and always match when I compare insurance prices
Basic customer service
Elephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring...
Read moreElephant have been one of the cheapest companies for younger drivers I have found. However, it's a shame you don't get rewarded for being a loyal customer. They give a renewal quote every year which can be matched by other companies until you ring them and they suddenly apply a discount code! They do advertised to be the cheapest but in my opinion they are more loyal to new customers rather than old ones.
Insurance claim
In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and...
Read more In the space of 3 months, I was involved in 2 car accidents, the first being someone drove into the back of me and the second someone reversed into the side of me. The second claim was dealt with so quickly, I was always told of any changes and constantly received emails or phone calls of any updates. This claim was opened and closed with 3/4 months. The first claim is still going on now, it has been 3 years in September. We get absolutely no updates and when we ring asking for updates we get updated and told we will be contacted within the next week or two and hear nothing.
So two completely different stories which make this company hard to rate, hence the stars.
Great customer service
I have had to contact Elephant a few times regarding renewal of my insurance policy. Any time I have contacted the team they are always very friendly and helpful. They took the stress out of the procedure and I found it very quick and stress-free.
Good experience
Although I have been with them for just 1 year, I was very pleased by their service and product.
Simple not at fault claim made ridiculously difficult
My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with...
Read moreMy son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principal.
What amazing service, and at great prices!
I was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and...
Read moreI was feeling incredibly stressed at the prospect of renewing my car insurance this year, as last year I had a crash. Elephant automatically renewed my car insurance and it was a little higher than quotes I'd found elsewhere. So after ringing them and speaking to one of the nicest phone operators I've ever come across, I was quickly and easily refunded the difference between what Elephant had charged me and the cheaper quote that I had found online. It was all done within minutes and for the first time ever, I came away from a phone conversation with an insurance company feeling happy! Thank you elephant!
Great insurance at great prices
Good value motoring insurance and good customer loyalty (but you need to phone them up at renewal time)