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Elephant Insurance Reviews

Ratings based on 49 reviews Last review 1 month ago
3.76 / 5Great overall rating

Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together...

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Elephant insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Elephant insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Elephant Insurance Reviews (49)

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4th September 2019

Still on hold

Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to ...

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Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 so trying to discuss it with them. So far as i write this i have been holding for 1.19.28 minutes... This is absolutely shocking service for a paying customer... If they are this desperate to keep the renewal higher than everyone else then they have lost my trust in an insurance company.

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25th May 2019

Customer since 2009

Customer since...

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Customer since 2009!
Today I had the absolute pleasure of speaking to Clint at Elephant Car Insurance about my yearly Insurance renewal. He managed to deal with every question and query I had with such an upbeat attitude. I have always had such a good customer service experience with Elephant but Clint went above and beyond to make my experience this time the best it has ever been.
Elephant have always been able to better any quote I have had and it sure pays off to be a loyal customer!
Highly Recommend!

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31st December 2018

Great customer service

After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from...

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After dealing with a number of insurers in 1 day in my search for a policy I was impressed with the customer service at Elephant. Callum was very easy to speak to and answered all the questions I had. That level of service is what I would expect from all insurers but I was surprised to find that most were rubbish at answering basic questions.

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23rd August 2018

Crooks

Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment w...

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Don’t ever have an accident with Elephant cover!!! my car was written off through no fault of my own and the standards of support and service are abysmal, please pay an extra few quid and go elsewhere. Even the police were disgusted by the treatment we have received.

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18th July 2018

Excellent Service

I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to...

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I recently had a broken windscreen thanks to a stone flying across the motorway and smacking my car. I had all sorts of issues arranging the repair with the windscreen repair company, but Elephant pushed it through and removed all the roadblocks to making it happen. 10/10

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27th October 2017

Didn't pursue other party for payment when they were at fault

Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny...

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Traffic collision and the other party drove off without stopping. Went to the police to get details with registration plate. Insurer didn't continue to pursue the other party and the other party denied all knowledge of the event. Didn't get a penny and my car was written off.