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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent 4.98/5

Enterprise Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 2,942 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Enterprise Credit Union have trended negatively over the past 90 days

ECU’s loans and savings services are quick, easy, and reliable, with staff who genuinely care and go above and beyond. The friendly team makes applying for loans straightforward and supports members through tough times. However, some find waiting times could be shorter and loan eligibility rules a bit restrictive.

Positive themes

  • ECU’s staff are friendly, helpful, and always ready to support you.
  • Applying for loans with ECU is quick and easy with fast payouts.
  • Saving with ECU is straightforward and helps build financial security.

Negative themes

  • Waiting times at ECU could be shorter for a smoother experience.
  • Loan rules can be strict; some found it hard to get loans without savings.
  • Support can feel limited during hardship; some felt let down by ECU.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 2942 company reviews Last reviewed within 7 days

Fantastic company so much care and attention to all...

Loans 22nd March 2026

Fantastic company so much care and attention to all your needs I appreciate them assisting me also making me feel at ease with any issues... Fantastic company so much care and attention to all your needs I appreciate them assisting me also making me feel at ease with any issues they always have you as priority and support you. All information is available and if questions assistance is instantly available .Highly recommend to anyone who is interested 10/10 Thankyou for your help much appreciated. Read more Read less

Verified source
Rated Excellent 5/5
Read more product reviews

Lovely girl helped me through it

Loans 21st March 2026

Lovely girl helped me through it

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy to understand and you get to save

    Easy to understand and you get to save

    Loans
    Verified source 20th March 2026
  • 5/5

    The staff are very polite helpfull

    The staff are very polite helpfull

    Loans
    Verified source 19th March 2026
  • 5/5

    Always happy to help when you call up

    Always happy to help when you call up

    Loans
    Verified source 19th March 2026
  • 5/5

    Friendly and helpful and always easy to sort

    Friendly and helpful and always easy to sort

    Loans
    Verified source 19th March 2026
  • 5/5

    Always helpful and loans get sorted very quick

    Always helpful and loans get sorted very quick

    Loans
    Verified source 19th March 2026
  • 5/5

    Staff really friendly and very helpful

    Staff really friendly and very helpful

    Loans
    Verified source 19th March 2026
  • 5/5

    Been with them for years there amazing

    Been with them for years there amazing

    Loans
    Verified source 19th March 2026
  • 5/5

    I’ve never had a problem with the credit union been...

    I’ve never had a problem with the credit union been with them for 20+ years always very helpful when applying for a loan even if... I’ve never had a problem with the credit union been with them for 20+ years always very helpful when applying for a loan even if I couldn’t get one at the time because I wasn’t due for one they was very helpful in other ways. Read more Read less

    Loans
    Verified source 19th March 2026
  • 5/5

    Staff are amazing very friendly amd helpful

    Staff are amazing very friendly amd helpful

    Loans
    Verified source 19th March 2026

    Products from Enterprise Credit Union

    Showing all products offered by Enterprise Credit Union

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