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First Response Finance: Car finance reviews

View other First Response Finance products
4.88
Based on 7,253 reviews, last reviewed 22nd May 2026
31300% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great efficient experience through your supported de... Great efficient experience through your supported dealer Reviewed on: 22nd May 2026
Thomas's avatar
Thomas

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026
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Steve K
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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Review First Response Finance: Car finance now

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First Response Finance Car finance reviews (7253)

EXEMPLARY CUSTOMER SERVICE

5
First Response Finance exemplified unparalleled customer service when I found myself in a dire financial situation. Which led to me being forced to terminate my finance contract unexpectedly, I felt overwhelmed and unsure of how to navigate my predicament. However, First Response Finance proved to be more than just a lending institution; they became a beacon of support during my time of need. Upon reaching out to them, I was greeted with empathy and understanding from the very beginning. Their team took the time to listen to my concerns and assess my financial circumstances thoroughly. Instead of simply offering generic solutions, they tailored their approach to my specific needs, recognizing the uniqueness of my situation. What truly stood out was their commitment to finding a payment plan that not only suited me but also alleviated the stress of my financial burden. They didn't settle for the easiest or most convenient option; instead, they went above and beyond to explore every avenue available, ensuring that the plan they offered was both feasible and sustainable for me. Throughout the entire process, they provided ongoing support and guidance, patiently answering any questions I had and offering valuable insights to help me make informed decisions. Their proactive communication and willingness to go the extra mile instilled in me a sense of trust in their services. Their exemplary customer service set a standard of excellence that I will always remember and appreciate. They didn't just provide a service; they extended a helping hand when I needed it most, reaffirming their commitment to their customers' well-being, and this is something that was a breathe of fresh air. Reviewed on: 27th April 2024
Thabang B's avatar
Thabang B

Really helpful when I was worried about the cross ov...

5
Really helpful when I was worried about the cross over of being paid and the finance going out Reviewed on: 27th April 2024
Rees P's avatar
Rees P

Quick, friendly, helpful. Top service.

5
I am deaf and they were very accommodating of my disability and made everything simple for me. They were quick with all their responses and made the process a breeze. I would recommend them to anyone looking to buy a new car. Reviewed on: 27th April 2024
Robert C's avatar
Robert C

Professional finance company

5
After having some issues with Superbike factory, you guys helped me out with payments!! Reviewed on: 27th April 2024
Nigel D's avatar
Nigel D

Worked quickly on my application and was very helpful

5
Worked quickly on my application and was very helpful Reviewed on: 27th April 2024
Katie w's avatar
Katie w

Amazing and easy to deal with great and quick...

5
Amazing and easy to deal with great and quick service Reviewed on: 27th April 2024
Gavin c's avatar
Gavin c

They were the only one too look at my profile...

5
They were the only one too look at my profile Reviewed on: 27th April 2024
Andrew W's avatar
Andrew W

First Response aren't just about money

5
I've had an IVA and didn't think I would be able to get credit. First Response were great and listened to me and took everything into consideration. While my car was still under warranty I had problems with it, the dealer was trying to avoid sorting my car out. First Response got in touch with them and made sure that my car was repaired Reviewed on: 27th April 2024
carl w's avatar
carl w

I received a fair deal with first car finance.

5
I received a good deal with first car finance and their customer service was great. They assisted me with everything that I needed apart from me not having the card for my Audi a3 sat nav. Apart from that everything went well. The deposit was a bit steep but I needed a new car and they quoted me and I got one in the end. Reviewed on: 27th April 2024
Stephen J's avatar
Stephen J

Great service

5
Great service great staff couldn’t ask for more Reviewed on: 27th April 2024
Brandon's avatar
Brandon

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