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Geoffrey Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.68 (290 reviews)

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4.19

Based on 290 reviews, last reviewed 3rd Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

3 star

Latest highest rating:

5

No complaints No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two m... Read more Reviewed on: 10th January 2024

Latest lowest rating:

1

AVOID! Would not recommend! I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and so cancelle... Read more Reviewed on: 3rd January 2025

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

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Geoffrey Insurance Car Insurance reviews (290)

No hassle insurance

An efficient service. Quick responses to querie when contacted by phone or email. Competant and respectful staff. Smooth change of current policy when adding another driver. Overall a problem free service. Reviewed on: 23rd August 2018

Excellent

Been with them years for my car insurance. Always competitive orice. In the few occasions I have had to contact them they have been polite, theologians efficip Reviewed on: 23rd August 2018

Excellent point of sale service

Excellent customer service. Straight through to a human in the U.K., rather than endless computerised options and then someone who barely speaks the lingo! Unfortunately I’m now using them for a claim, which has been outsourced to another company(?!) but so far, no problems. Reviewed on: 23rd August 2018

Amazing price!!

Excellent customer service and really competitive price. Easy to complete application, and good correspondence. Thank you. Reviewed on: 23rd August 2018

First clas service

Cost effective comprehensive insurance together with efficient customer service . Reviewed on: 22nd August 2018

Great Company, great price...

I had never heard of Geoffrey Insurance, but found them through a comparison site. I telephoned to talk about my online quote...they were friendly, efficient & helpful.....the price was great too. Would definitely recommend them....their customer service team made the process so simple! Reviewed on: 22nd August 2018

very very satisfied

I have had to phone on few occasions and always got through really quickly, customer service always are very accommodating. Very reasonable insurance premium, Renewed again this july, Well done and good luck from a very satisfied customer. Reviewed on: 22nd August 2018

A company that values their loyal customers

I have been with Geoffrey from when they were known as Chaucer Direct. Their quotes cannot be bettered and unlike many companies, I get quoted an excellent renewal price each year without out the need to haggle the price lower. In fact, last year, I paid less than the previous year. Additionally, their renewal quote comes via an email with a personalised video providing me with full details of the insurance cover together with the price. Their customer service is like a breath of fresh air - they deserve to be awarded. Reviewed on: 22nd August 2018

Customer service as it should be.

Having had Car insurance for 45 years I have first hand knowledge and experience of both good and sometimes "Diabolical" customer service, so I can honestly say it is so refreshing to get really great service. That is what I have had each and every time I have contacted Geoffrey insurance. No long queues on the phone or working though numerous automated menues, just friendly, helpfull and very knowledgeable Staff who always go the extra mile to ensure everything I require is delt with and explained clearly and competitive premiums that make me smile. I am pleased to and would not hesitate to recommend Geoffrey Insurance to anyone who values good old fashioned customer service in this modern age. Keep doing what you do and thank you for making me feel like a VIP. My very best regards to all the staff I have had the pleasure of speaking to over the past 2 years. Nicolas Chrysanthou Reviewed on: 22nd August 2018

Value for money

Make everything easy and discount loyalty instead of penalising it. Reviewed on: 22nd August 2018

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