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Goodtogoinsurance.com: Travel insurance reviews

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4.85
Based on 4,590 reviews, last reviewed 26th Jul 2025
22133% increase in 5 star reviews
in the past 90 days
1100% increase in 1 star reviews
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Latest highest rating:

5

MadHelpfule my corrections easily & best price Made my corrections easily & best price Reviewed on: 26th July 2025
Anita's avatar
Anita

Latest lowest rating:

1

Travel Insurance par excellence Luckily I did not use my travel insurance; however I experienced more flexibility than with any other company I have used and it was speedy quote wit... Read more Reviewed on: 11th July 2025
Rosemarie H's avatar
Rosemarie H
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About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

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Goodtogoinsurance.com Travel insurance reviews (4590)

Kempiniukas123@

5
Labai patogi,ir gera saskaita,rekomenduoju visiems,ir nesigailesit Reviewed on: 9th February 2020
DAINIUS NAVICKAS's avatar
DAINIUS NAVICKAS

DO NOT USE THIS COMPANY YOU WILL REGRET IT IF YOU NEED TO CLAIM

1
Reading the reviews on Trust Pilot and on here you would think this is a good company. THEY ARE NOT !! I hate to think how many people are falsely travelling with a policy from this company thinking they will receive help when something goes wrong !! Good to Go is a trading name of Ancile Insurance so I wouldn't use them either if I were you. They may have good premiums and have nice people on the end of the phone, but they use a 3rd party provider when something goes wrong when you are abroad. This company is the TIF Group based in Kent. My wife contracted Acute Bronchitis whilst on holiday in Lanzarote, we duly contacted the TIF Group whose number is displayed on your policy, as your emergency contact. To cut a long story very short I had to organise and pay for all the medical care my wife needed, along with the extension of our hotel accomodation and repatriation flights home. We provided all the information they asked for whilst on holiday, which is not easy and they did nothing to expedite the information request to our UK GP or anything at all to help us in any way. They were slow, inefficient and couldn't care less. Their systems and procedures are designed to force you to arrange and pay for everything then claim it back when you get home. We were home before the claim was finally accepted. Luckily we had the money to do it, but if you haven't dont think of using them as you will have no peace of mind all the time you are away. Don't think of using them at all !! Forget about complaining as their complaints department doesn't want to know. We have been home for 5 days now, but my wife is still ill, which our doctor thinks is due to the stress of me having to deal with a company thats doesnt care and doesn't provide the services you insure for. Please note Good to Go has unsubscribed from Feefo, Facebook and Twitter which says all it needs to about the most important part of their service and that is they do not look after you if you have a medical emergency abroad. You might have noticed that no review on here is about how they deal with a medical emergency apart from this one and they are useless. They even tried to cheat me out of some of the hotel costs that I have paid up front to the tune of £470.77 luckily I spotted this. They have agreed to pay me all my costs, only because I have kicked up such a fuss and quite rightly so. Their standard email tells you they will review your case for payment within 2 to 3 weeks. So having paid out for everything, they wanted me to wait 2 to 3 weeks before they even reviewed when they were going to pay me, They just dont care! Next stop the Ombudsman Reviewed on: 5th February 2020
Glenn Joss's avatar
Glenn Joss

Reassuring cover

5
Easy to explain to staff. Comprehensive cover for pre-existing conditions. Straightforward claims procedure. Reviewed on: 10th October 2019
Terry Ashurst's avatar
Terry Ashurst

Great Insurance so long as you don't need to make a claim!

1
Nearly all the reviews for this company are based on getting medical cover for existing illnesses. This company are great at doing that. Just don't make a claim! The company don't even answer the phone. My wife and I were stranded in Australia for 10 days after she was hospitalised with food poisoning. The insurers didn't want to know, rarely answered the phone, and didn't help once. I was left to arrange and pay for new flights, and extend my hotel stay, all at my own cost. They made a very stressful experience much worse. They paid my claim when we finally got home, but if you are expecting help from this company whist you are abroad you can forget it. I've taken the company to the insurance ombudsman, and am considering Court proceedings against them for breach of conract. I will never take a policy out with them again. Beware! Reviewed on: 7th October 2019
Micoll's avatar
Micoll

Very easy to process

5
Excellent price & level of cover Reviewed on: 7th September 2019
Keith Maiden 's avatar
Keith Maiden

Covered everything I needed

5
A insurance at reasonable cost that covered what I needed Reviewed on: 22nd August 2019
Sue's avatar
Sue

Very good

5
I fell and fractured my hip on the first day of my holiday. I feel that the overall response by the company was very good Reviewed on: 22nd August 2019
Arun Aggarwall's avatar
Arun Aggarwall

Cost effective medical cover while abroad

5
It was reassuring to know that no matter what happened medically that everything was covered while I was abroad. Reviewed on: 21st August 2019
Stefan 's avatar
Stefan

THE Best Travel Insurance Company EVER!!

5
As (very!) Senior Citizens we have been absolutely thrilled and constantly surprised at the service we have received over many years now from goodtogoinsurance. We don't have to go through endless repeat medical information each time; they are super-friendly on the phone and offer a fantastic service. We have already recommended this company to many friends, who are equally amazed at the service they receive! Reviewed on: 19th August 2019
James Barton's avatar
James Barton

Worry free Travel

5
Being almost deaf and with a few health problems my stress levels go through the roof when travelling. I found exactly I mean exactly what I needed / wanted to have a worry free travel experience. Very happy - yes Reviewed on: 17th August 2019
Pauline McDowell's avatar
Pauline McDowell

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