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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1998 reviews)

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4.86

Based on 1,998 reviews, last reviewed 23rd Apr 2026

515% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

4

Very friendly, proffessional & focussed staff. Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation. Reviewed on: 23rd April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1998)

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

I went in to ask about opening an account.

I went in to ask about opening an account. The staff were brilliant Reviewed on: 2nd October 2024

Reply from Hinckley & Rugby Building Society Hi Olddj, We appreciate you taking the time to pass on your thoughts about the service you received from our team in Nuneaton. It’s wonderful to hear how pleased you were with the service you received. I hope we managed to find a suitable account to meet your needs! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Linda was so helpful, supporting me with filling in...

Linda was so helpful, supporting me with filling in forms. All staff at the Wigston branch are friendly and helpful Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Brian Many thanks for your feedback about the service you received from Linda and the team over in South Wigston. It’s good to hear that Linda was able to assist you with the required forms and that you found the branch friendly and helpful. That’s exactly the type of service we aim to offer all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Desperately needs a digital offer

Responsiveness and product excellent however the complete lack of digital and online options are very off-putting. I have no access to in person banking within miles of where I live, haven't had a cheque book for decades and the use off pass books and hand written application forms as a single channel seems ridiculous today. Whilst some do still prefer these and I applaud your offer, for the vast majority of us digital is absolutely the preferred access and management route for finance. Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Clare, Many thanks for taking the time to pass on your feedback. Please be assured this is something we are aware of, and we are currently developing an online offering which will be launched in the coming months to help address the areas you have highlighted. This will hopefully increase the accessibility for all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Quick and efficient

The process for opening a savings account was really quick - surprisingly so for a postal account Reviewed on: 19th September 2024

Reply from Hinckley & Rugby Building Society Hi Donna, Thank you for letting us know about your experience opening a postal savings account with the Society. We’re pleased to hear this was carried out in a timely manner and that we exceeded your expectations. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Liam Hollis great customer service

I have recently set up a 5 year cash isa. This has been my first time and Liam Hollis has been there ever step of the way. If it was getting in touch with myself when I incorrectly filled out the application form or confirming the funds have been received, he was always there and been on hand when needed. Great customer services. Reviewed on: 18th September 2024

Reply from Hinckley & Rugby Building Society Hello Ashleigh, Thank you for your feedback about the service you received from Liam. It’s wonderful to hear about this type of personal service being delivered by our teams. It’s also great to hear we’ve been able to help you find a safe home for your Cash ISA allowance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Charity Savings Account

The staff at the Spalding Branch went out of their way to provide a unique solution to a investment problem our charity had. We’ll done to them. Reviewed on: 17th September 2024

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you for taking the time to send us your encouraging feedback. We’re very pleased to hear you found the team in Spalding to be helpful and that the Society have been able to assist a local charity. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Friendly and Helpful Branch

We always find our visits to the branch really good- the staff are always friendly and professional. That was particularly so in our last visit when Beverley helped my wife and I to transfer our 120 day ISAs to a fixed ones. We were able to fill the forms out at a table and she kept checking if we had any questions. She was knowledgeable and very helpful- a credit to your Society Reviewed on: 11th September 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback Nick. It’s a joy to read that you found the service you received at our Nuneaton office to be friendly and professional. It’s also great to heat that Beverley was thorough and ensured you had a good understanding of the ISA products you chose, we will ensure your comments are passed on to her and her team personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Great service

Very efficient and so nice to be able to speak to someone over the phone, as I do not like doing things online. Reviewed on: 10th September 2024

Reply from Hinckley & Rugby Building Society Hello Andrea, Thank you for your comments, we appreciate you taking the time and are pleased to hear you were happy with the service you received. We understand that our members will have different preferences so we will continue to provide various ways for you to deal with us, hopefully providing an option that suits everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Introduction

Very friendly and efficient call from Liam today. Reviewed on: 9th September 2024

Reply from Hinckley & Rugby Building Society Hi Stephen Thank you for taking the time to pass on your comments regarding the service you received from Liam at our Castle Street branch. Efficient and friendly are absolutely two words we’re happy to hear. We’ll ensure we pass on this feedback to Liam and his team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

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