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HEY Credit Union: Savings reviews

4.96
Based on 603 reviews, last reviewed 3rd Aug 2025
97% decrease in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Chatty helpfull Always chatty smiling and very happy to help with all my questions Reviewed on: 3rd August 2025
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P B

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

About this product

HEY Credit Union have a range of different savings products for members.

Everyone automatically gets a membership savings account when they join the credit union. For the instant access accounts, HEY Credit Union members need to keep at least £1 minimum balance to retain their membership.

HEY Credit Union savings account reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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HEY Credit Union Savings reviews (603)

Saver experience

5
I’ve been with credit union for years and never had any problems, I save with them and they offer an excellent service Reviewed on: 21st May 2025

All the staff are always so helpful especially to th...

5
All the staff are always so helpful especially to those people who need extra help and advice with their finances. Reviewed on: 21st May 2025

Very positive but the online app is clunky and not l...

4
Very positive but the online app is clunky and not like other banking apps that I have from other providers Reviewed on: 21st May 2025

Staff are fantastic.

5
Staff are fantastic. I enjoy saving with HEY Credit Union as it does exactly what it says on the tin. No fancy gimmicks. I like the fact I can only withdraw if I physically go into the branch too. That's just my preference. Very happy saving with HEY Credit Union Reviewed on: 21st May 2025

Customer service and ease of service

5
In person, the staff have always been lovely and even after multiple weeks remember my face (and my granny who used to help me). I’ve moved to save more online than in person and my account was locked hey helped me step by step to have it unlocked and continued as normal. Cannot recommend enough. Reviewed on: 21st May 2025

Iv had nothing but excellent service, money is trans...

5
Iv had nothing but excellent service, money is transferred into my bank account within hours, Reviewed on: 20th May 2025

On the door step , friendly helpful staff to help wi...

5
On the door step , friendly helpful staff to help with any questions Reviewed on: 20th May 2025

Friendly advice

5
When I called to advise as I was retiring I would close my account as no longer s civil servant the guy couldn’t have been more helpful and it’s thanks to him I am still with credit union and I got my bonus at the end of the year Reviewed on: 20th May 2025

Very accommodating With everything

5
Very accommodating With everything Reviewed on: 20th May 2025

Fantastic way of saving and getting loans

5
I have been with HEYCU for over 20 years, I have had loans, savings accounts and now a Christmas saver too. I have always found it easy to take out my money when needed and when I’ve needed help or advice the customer service has been fantastic either by phone or emails. Reviewed on: 20th May 2025

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