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Insure Your Motor: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.51 (171 reviews)

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4.47

Based on 171 reviews, last reviewed 14th Oct 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

14%

Latest highest rating:

5

good customer service I introduced to options and eventually got the best suitable to me. Reviewed on: 13th November 2018

Latest lowest rating:

1

Never ever Absolutely leeches. I dont get it how you got 4.5 stars when nobody gave u more than 1 and that 1 is forced to post a review. Never again. 700 car wo... Read more Reviewed on: 14th October 2022

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About this product

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Insure Your Motor Insurance Broker reviews (171)

Review of the Insure Your Motor, Insurance Broker:

Cancelling Policy Without enough warning

I have been asked for my V5 log book in my name. When I asked if the log book could be kept in my partners name customer service said they would have to get back to me. They should have told me at the time I would need to change it or my policy would be cancelled. Or they should have extended the cancellation period whilst i was make enquiries. I only received the cancellation letter 5 days before the cancellation of the policy was due to take place. 1 of these days being a Sunday when i was unable to call customer services. I do no believe this is along enough period to warn someone there policy is being cancelled. I rely on my car for work and without it I may have to give up my job as i will not be able to afford any more insurance with the heighten premium rate from having a policy cancelled. I was unaware that car was not actually in my name and this was an honest mistake when i took the policy out. I had already declared the accidents I have been involved in and am unsure as to how having the car in a different name make me more high risk to insure. I feel like insure you motor/my insurer have been very inflexible and unwilling to help even though I am trying to rectify the problem. Reviewed on: 16th May 2017

Reply from Insure Your Motor Hello Rachel. Thank you for your feedback. I have asked for one of our senior team to look into your comments and contact you direct to assist with your concerns. Regards Insure Your Motor Response date: 17th May 2017

Very good

Insure is very good And I highly recommend Reviewed on: 12th June 2017

Absolutely shocking treatment of an existing customer

Contacted when I traded-in existing car for new with request for simple swap over, last Weds - IYM couldn't find correct details for new reg on 'the system' Having mailed V5 docs as requested the following morning, heard nothing. Called again 2 days later on Sat morning as wanting to use new car @weekend...couldn't help as couldn't contact ins partner for my vechile. No managers avail?! - still awaiting manager callback on mon @2pm - still no cover! High premiums with crap service!! Stephen B. Reviewed on: 12th June 2017

Reply from Insure Your Motor Hello Stephen. Thank you for your feedback. I have raised your concerns with our Customer Service Manager and trust you've now been contacted and all is now resolved. Regards Response date: 15th June 2017

It's alright.

Today I spoke with an excellent gentleman (Richard?!) who helped me a lot and answer all my questions very calm and understandable. Ever since I join insure your motor, every single time I ring then either they don't send me the documents that I request, or they speak really quick in a way that I can't understand them... sometimes I end up my phonecall more confused than I was before ringing them. Apart from that, today I had a great experience with the gentleman helping me a lot and being extremely polite! Thanks. Reviewed on: 12th June 2017

Vauxhall insignia

I had all the help I needed and t lady I spoke 2 was really helpful Reviewed on: 10th June 2017

Great conversation

Very satisfied about the way that I was treated Reviewed on: 10th June 2017

Excellent

Always got somone polite to talk you and they can never help you enough! Thank you! Reviewed on: 9th June 2017

Best insurance company

Absolutely amazing customer service, very polite and helpful. Reviewed on: 9th June 2017

Amazing!

Great company! I just spoke to a customer service lady called Michelle and she honestly was a breathe of fresh air! She was so nice and extremely helpful! And also when I called back for help a gentlemen called Zac was also very helpful! Its nice to finally find an insurance company with lovely staff! I'll definitely be renewing! Give them a call .. you wont regret it! Reviewed on: 9th June 2017

Good customer service

I phoned with a query and felt this was dealt with promptly by your colleague vicky bridges Reviewed on: 9th June 2017

Excellent

Great experience great customer service Reviewed on: 9th June 2017

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Insure Your Motor: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Insure Your Motor Insurance Broker reviews (171)

Cancelling Policy Without enough warning

Very good

Absolutely shocking treatment of an existing customer

It's alright.

Vauxhall insignia

Great conversation

Excellent

Best insurance company

Amazing!

Good customer service

Excellent

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