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Kroo reviews

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Rated Excellent • 4.89/5

Kroo reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 7,529 product reviews

Average score of 4.89/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended positively over the past 90 days

Kroo’s app and current account are loved for being super easy to use with great interest rates and helpful features like savings pots. The customer service often gets praise for being friendly and quick, making banking feel straightforward and modern. However, some users have faced serious issues with account freezes, slow or poor customer support, and frustrating identity checks, which have caused real headaches.

Positive themes

  • Kroo’s app is really easy to use, intuitive and packed with handy features.
  • The Kroo Current account pays excellent interest rates that users really appreciate.
  • Customer service at Kroo is often described as friendly and quick to respond.

Negative themes

  • Some users had their accounts frozen or closed with little explanation and poor communication.
  • Customer support can be slow or unhelpful when dealing with problems or urgent issues.
  • Opening an account can be difficult due to excessive ID checks and slow processing.
Summarised by AI
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 7529 company reviews • Last reviewed within 7 days

Best Digital bank in the country!

Current account • 6th March 2026

Opened the account within minutes and and I’ve had nothing but excellent service!

{"display":"Alick M","full_name":"Alick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Overall good.

Cash ISA • 6th March 2026

Overall good. I joined for the higher than average inerest rates paid. Only thing to improve is the details shown for past transactions, where a... Overall good. I joined for the higher than average inerest rates paid. Only thing to improve is the details shown for past transactions, where a bit more info would make tracking your spending easier Read more Read less

{"display":"ISR","full_name":"ISR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
ISR
Rated Good • 4/5
Read more product reviews
  • 5/5

    Smooth and Slick

    I really enjoy using Kroo as it is one of the smoothest banking apps. Quick payments, transfers and slick interface.

    {"display":"Vikash Parmar","full_name":"Vikash Parmar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/517442.png"}}'s avatar
    Cash ISA
    Vikash Parmar 6th March 2026
  • 5/5

    Recommended

    It’s intuitive and easy to use, I’d recommend it to anyone.

    {"display":"Rachael Hughes","full_name":"Rachael Hughes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Rachael Hughes 6th March 2026
  • 5/5

    Easy to apply.

    Easy to apply. money received quickly.

    {"display":"Simon W","full_name":"Simon W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Simon W 6th March 2026
  • 5/5

    Always helpful and supportive.

    Always helpful and supportive. The pots are great for independent savings. This is useful for saving for a multitude of items

    {"display":"A C","full_name":"A C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    A C 6th March 2026
  • 5/5

    Love flexibly spending/saving? Love Kroo ISA.

    Kroo's ISA is easy to set up and easy to manage. If I need to dip into my savings I can dip into them and... Kroo's ISA is easy to set up and easy to manage. If I need to dip into my savings I can dip into them and replenish them as I like. I also love the flexibility of doing this as many times as I like. Read more Read less

    {"display":"Edward G","full_name":"Edward G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Edward G 6th March 2026
  • 5/5

    Simple to use good quality App.

    Simple to use good quality App. It interface is clean and easy to use.

    {"display":"SurveySoft","full_name":"SurveySoft","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    SurveySoft 6th March 2026
  • 5/5

    Interest paying, excellent account!

    Banked with Kroo for a couple of years now, all pretty simple to use, easy (and reliable) banking app, decent ISA rates and savings pots.... Banked with Kroo for a couple of years now, all pretty simple to use, easy (and reliable) banking app, decent ISA rates and savings pots. The in app chat works well and they get back to you quickly. Never had any issues with payments, transfers etc Read more Read less

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rob 6th March 2026
  • 5/5

    Kroo we're the only ones that I could get a loan fro...

    Kroo we're the only ones that I could get a loan from, and I nearly fell over when I saw the low interest rates compared... Kroo we're the only ones that I could get a loan from, and I nearly fell over when I saw the low interest rates compared to others. I couldn't have asked for anymore better and the interest i received on my savings is amazing. Low interest, low payments and a great interest rate on savings make Kroo a stand out bank. Read more Read less

    {"display":"Simon S","full_name":"Simon S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Simon S 6th March 2026
  • 5/5

    Fast and quick!

    Fast and quick! Always reliable, easy access to your money and transfers

    {"display":"Pranil ","full_name":"Pranil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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