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Kroo reviews

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Rated Excellent • 4.90/5

Kroo reviews

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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 6,571 product reviews

Average score of 4.90/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%

Kroo’s app is a breeze to use, with many loving the competitive interest rates paid monthly on current accounts. The bank’s smooth setup and helpful features like savings pots make managing money simple and even enjoyable. However, some have faced serious issues with account freezes and poor customer service, causing frustration and delays in accessing funds. While many praise the modern, user-friendly experience, a few warn about slow or unresponsive support and restrictions on certain transactions.

Positive themes

  • Kroo’s app is super easy to use and makes banking straightforward.
  • Kroo pays great interest rates on current accounts that really add up.
  • Setting up a Kroo account is quick and hassle-free.

Negative themes

  • Account freezes and slow responses have locked funds for weeks causing real stress.
  • Customer service can be unhelpful or slow to respond to issues and complaints.
  • Some users faced problems with transfers and restrictions on payments or loans.
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 6571 company reviews

Rapid response quick response to any questions

App • 18th June 2025

Rapid response quick response to any questions

{"display":"Kirsty M","full_name":"Kirsty M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

5 starting

Current account • 12th May 2025

Brilliant bank haven’t any issuers yet

{"display":"Cheryl Cheryl m","full_name":"Cheryl Cheryl m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    A new bank giving the others a run for their money!

    A new bank giving the others a run for their money! Great interest rates. I can’t wait to see what they do next.

    {"display":"Kirsty A","full_name":"Kirsty A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1205809.png"}}'s avatar
    Current account
    Kirsty A 22nd April 2025
  • 4/5

    Easy to use app.

    Easy to use app. Reasonable interest rate for current account

    {"display":"Tilly b","full_name":"Tilly b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tilly b 21st April 2025
  • 1/5

    Rude. Discrimination.

    Rude. Discrimination . Unreasonable denial.

    {"display":"Case E","full_name":"Case E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Case E 20th April 2025
  • 5/5

    Kroo is simple & rewarding

    Kroo has a very easy to use app. Making payments is very simple. They pay interest on your balance. They plant two trees on your... Kroo has a very easy to use app. Making payments is very simple. They pay interest on your balance. They plant two trees on your behalf when you open an account. They now offer a flexible cash ISA which is easy to use and integrated well. Read more Read less

    {"display":"Alex C","full_name":"Alex C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Alex C 17th April 2025
  • 5/5

    So easy to use to access and use the app and great i...

    So easy to use to access and use the app and great interest rate.

    {"display":"Charlotte S","full_name":"Charlotte S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    In App Support

    I've always been someone that would prefer to speak to a person directly when dealing with customer service enquires but the efficiency of their in... I've always been someone that would prefer to speak to a person directly when dealing with customer service enquires but the efficiency of their in app chat support has always given me the support I need in a timely way. Read more Read less

    {"display":"Carla ","full_name":"Carla ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Carla 1st March 2025
  • 5/5

    Best bank account with good app & interest rate, alw...

    Best bank account with good app & interest rate, always keep you updated on any changes, app is clear & easy to use with good control over savings pots.

    {"display":"Roger Noel","full_name":"Roger Noel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Roger Noel 26th February 2025
  • 5/5

    Can’t fault Kroo at all - amazing current account

    I love that you earn interest on your current account.i love that you can put your money into pots - amazing for helping budget and... I love that you earn interest on your current account.i love that you can put your money into pots - amazing for helping budget and save. And I love their customer service. Read more Read less

    {"display":"Sarah33","full_name":"Sarah33","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sarah33 26th February 2025
  • 4/5

    Good cash ISA

    Good interest rates on ISAS, recommended

    {"display":"Jess","full_name":"Jess","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Jess 26th February 2025

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