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Kroo reviews

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Rated Excellent • 4.77/5

Kroo reviews

Verified business Last reviewed within 14 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 9,264 product reviews

Average score of 4.77/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended negatively over the past 90 days

Kroo’s Current account and Cash ISA are loved for their easy-to-use apps and standout interest rates that actually pay you. The banking experience feels modern, straightforward, and reliable, with helpful customer service when needed. However, some users have faced frustrating account freezes, slow responses, and issues with payment reviews that have caused real headaches.

Positive themes

  • Kroo’s Current account app is super easy to use and makes banking a breeze. (85 mentions)
  • Kroo pays excellent interest rates on Current accounts and Cash ISAs. (58 mentions)
  • Kroo’s customer service is friendly and quick to help when needed. (28 mentions)

Negative themes

  • Kroo sometimes freezes accounts or delays access with poor communication. (7 mentions)
Summarised by AI
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 9264 company reviews • Last reviewed within 14 days

Easy to use app,easy to setup money transfers 6my ot...

Cash ISA • 22nd August 2026

Easy to use app,easy to setup money transfers 6my other accounts as I used this as a holding account for this reason and to get... Easy to use app,easy to setup money transfers 6my other accounts as I used this as a holding account for this reason and to get interest on a current account is great plus my ISA as well Read more Read less

{"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Fast customer service responses and good rates that...

Cash ISA • 20th August 2026

Fast customer service responses and good rates that are always open and available. Sometimes lacks minor feature, but, usually is quick to try and solve... Fast customer service responses and good rates that are always open and available. Sometimes lacks minor feature, but, usually is quick to try and solve any issues that might arise with the product in question. Read more Read less

{"display":"Sharpish","full_name":"Sharpish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721058.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very good bank and so easy to use

    Very good bank and so easy to use

    {"display":"Gabriel ","full_name":"Gabriel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Gabriel 10th August 2026
  • 1.00/5

    Hi hope yo okey

    review? A good review is informative, honest and detailed. Here are a few tips for writing a review: Be specific Include features, benefits and drawbacks.... review? A good review is informative, honest and detailed. Here are a few tips for writing a review: Be specific Include features, benefits and drawbacks. Be honest Whether your experience was good or bad, don’t be afraid to share it. Be respectful We'll remove any offensive language and derogatory comments Read more Read less

    {"display":"Xenia Orsos","full_name":"Xenia Orsos","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1393939.png"}}'s avatar
    Cash ISA
    Xenia Orsos 3rd July 2026
  • 5.00/5

    Brilliant bank can’t ask for a better one

    Brilliant bank can’t ask for a better one

    {"display":"Brian Webb","full_name":"Brian Webb","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1685327.png"}}'s avatar
    Cash ISA
    Brian Webb 27th June 2026
  • 4.00/5

    Easy to use banking app, very happy with the service...

    Easy to use banking app, very happy with the service and what I can do on the app

    {"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MR C 25th June 2026
  • 5.00/5

    Kroo the turbo app

    Kroo app is 100% versatile. Does everything I need, DD's, transfers and I get interest. Beats other banking apps.

    {"display":"Terence H","full_name":"Terence H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Amazing customer support team.

    Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having... Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having when it comes to money. Plus, amazing protection from scams and stolen cards. Read more Read less

    {"display":"Sharpish","full_name":"Sharpish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721058.png"}}'s avatar
    App
    Sharpish 11th June 2026
  • 5.00/5

    Very good experience in this online bank

    Very good experience very easy to use

    {"display":"David Mullen","full_name":"David Mullen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1400906.png"}}'s avatar
  • 4.00/5

    Good app easy to use and not had any problems...

    Good app easy to use and not had any problems using

    {"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MR C 3rd June 2026
  • 5.00/5

    Is very good bank I’m happy with his service

    Is very good bank I’m happy with his service

    {"display":"Anamaria I","full_name":"Anamaria I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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