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Kroo reviews

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Rated Excellent • 4.88/5

Kroo reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 8,439 product reviews

Average score of 4.88/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended positively over the past 90 days

Kroo’s app and current account are loved for being super easy to use with great interest rates and helpful features like savings pots. The customer service often gets praise for being friendly and quick, making banking feel straightforward and modern. However, some users have faced serious issues with account freezes, slow or poor customer support, and frustrating identity checks, which have caused real headaches.

Positive themes

  • Kroo’s app is really easy to use, intuitive and packed with handy features.
  • The Kroo Current account pays excellent interest rates that users really appreciate.
  • Customer service at Kroo is often described as friendly and quick to respond.

Negative themes

  • Some users had their accounts frozen or closed with little explanation and poor communication.
  • Customer support can be slow or unhelpful when dealing with problems or urgent issues.
  • Opening an account can be difficult due to excessive ID checks and slow processing.
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 8439 company reviews • Last reviewed within 7 days

Best bank,There are always here to help!

Personal loan • 2nd April 2026

Best bank,There are always here to help!!!

{"display":"Igor","full_name":"Igor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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So easy to deal with and use of the app

Cash ISA • 2nd April 2026

So easy to deal with and use of the app

{"display":"Robert F","full_name":"Robert F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always perfect service and support

    Always perfect service and support

    {"display":"Maks M","full_name":"Maks M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Maks M 2nd April 2026
  • 5/5

    KROO bank offer good rates

    I found KROO bank to offer good bank rates and be an easy website to use

    {"display":"Carole Jane Mead","full_name":"Carole Jane Mead","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1400195.png"}}'s avatar
  • 4/5

    Recommend

    Not bad and I’ve never really needed to use customer services but would preferred if they had a physical branch

    {"display":"Tee Azmin","full_name":"Tee Azmin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Brilliant App, straightforward banking!

    Simple and functional app. Great customer service

    {"display":"Stephen M","full_name":"Stephen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Superb App, straight forward banking

    Superb App, straight forward banking

    {"display":"Stephen M","full_name":"Stephen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Stephen M 2nd April 2026
  • 5/5

    Very professionally and respectfully easy to deal with.

    Very professionally and respectfully easy to deal with.

    {"display":"Andrew Lopes","full_name":"Andrew Lopes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My breath of fresh air Account

    Very easy account to navigate your way around user friendly and i find my Kroo account to have all my needs covered

    {"display":"Stuart W","full_name":"Stuart W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I.very well

    I. Was get too service in my bank

    {"display":"Magdalena ","full_name":"Magdalena ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great current account

    Easy to use app, good interest rate for a current account, love the savings pots

    {"display":"Charlotte","full_name":"Charlotte","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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