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Kroo reviews

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Rated Excellent • 4.89/5

Kroo reviews

Verified business Last reviewed within 14 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 9,255 product reviews

Average score of 4.89/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended positively over the past 90 days

Kroo’s Current account and Cash ISA are loved for their easy-to-use apps and standout interest rates that actually pay you. The banking experience feels modern, straightforward, and reliable, with helpful customer service when needed. However, some users have faced frustrating account freezes, slow responses, and issues with payment reviews that have caused real headaches.

Positive themes

  • Kroo’s Current account app is super easy to use and makes banking a breeze.
  • Kroo pays excellent interest rates on Current accounts and Cash ISAs.
  • Kroo’s customer service is friendly and quick to help when needed.

Negative themes

  • Kroo sometimes freezes accounts or delays access with poor communication.
  • Payment reviews and blocked transfers cause frustrating delays and issues.
  • Customer service can be slow or unhelpful resolving serious problems.
Summarised by AI
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 9255 company reviews • Last reviewed within 14 days

Is very good bank I’m happy with his service

Current account • 28th April 2026

Is very good bank I’m happy with his service

{"display":"Anamaria I","full_name":"Anamaria I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I had issue in some transection then i complained to...

Current account • 27th April 2026

I had issue in some transection then i complained to the bank and its solved imminently within a minite

{"display":"Sanjay P","full_name":"Sanjay P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Banking with Kroo has been a good experience overall.

    Banking with Kroo has been a good experience overall. The app is clear and easy to use. Keeping track of my spending and savings is... Banking with Kroo has been a good experience overall. The app is clear and easy to use. Keeping track of my spending and savings is simple having access to both in the one place. Read more Read less

    {"display":"Veronica S","full_name":"Veronica S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Veronica S 24th April 2026
  • 5/5

    Really good bank no hassle would recommend

    Really good bank no hassle would recommend

    {"display":"James N","full_name":"James N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    James N 24th April 2026
  • 4/5

    issue with my account customer service was great

    I had an issue with my account and the customer service person was very friendly, professional and patient. He waited on the phone for a... I had an issue with my account and the customer service person was very friendly, professional and patient. He waited on the phone for a while whilst I followed his instructions of resetting my accounnt. Read more Read less

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Rob 24th April 2026
  • 5/5

    Good customer service customer service

    Good customer service and easy to contact

    {"display":"Craig blair","full_name":"Craig blair","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good support great customer service

    Good support great customer service

    {"display":"Alisha dodds","full_name":"Alisha dodds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Have never had any problems have lost my cards and t...

    Have never had any problems have lost my cards and they sent a new one fast can have full access to my money and bank it’s fantastic

    {"display":"Nicksh z","full_name":"Nicksh z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Nicksh z 21st April 2026
  • 5/5

    Kroo is an amazing account with great customer servi...

    Kroo is an amazing account with great customer service and super easy to use app with all your needs at hand.

    {"display":"Paula","full_name":"Paula","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Paula 21st April 2026
  • 5/5

    Kroo send regular updates and keeps me informed of m...

    Kroo send regular updates and keeps me informed of my account.. The app is so easy to use and accessible

    {"display":"Janet R","full_name":"Janet R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Janet R 21st April 2026
  • 5/5

    Great online bank

    Held an account since they launched. Great rates, good banking, fantastic Cash ISA. The only things that could be made better. Deposits, where and how,... Held an account since they launched. Great rates, good banking, fantastic Cash ISA. The only things that could be made better. Deposits, where and how, electronic Cheque deposits (yes I still get them) through the app. Read more Read less

    {"display":"NeilMH","full_name":"NeilMH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    NeilMH 21st April 2026

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