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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,224 product reviews

Average score of 4.91/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Mortgages are praised for being straightforward and supportive, with competitive rates and personal care. On the downside, some find branch hours restrictive and online account management could be smoother, while a few mention issues with mortgage fees and paperwork delays.

Positive themes

  • Leek Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgages with Leek Building Society are easy to manage with helpful advisors and good rates.
  • Leek Building Society’s local branches offer a welcoming atmosphere and personal service you don’t get online.

Negative themes

  • Branch opening hours are too limited for those working 9-5 jobs to access easily.
  • Online account setup and management can be tricky and sometimes unreliable.
  • Some mortgage fees and paperwork delays have caused frustration and extra costs.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5224 company reviews Last reviewed within 7 days

A thoughtful old style Building Society!

Mortgages 23rd January 2026

At 70 years old, 7 years ago, The Leek gave myself and my Wife the go ahead to a 60% mortgage. It started with a... At 70 years old, 7 years ago, The Leek gave myself and my Wife the go ahead to a 60% mortgage. It started with a 2yr fixed interest, followed by 5 year fixed. We have just been given a further 5 years, that has not increased to an unaffordable monthly payment. They are a trustworthy organisation of the old school, using invested money to lend to less well off people! Read more Read less

Rated Excellent 5/5
Read more product reviews

Gemma told me all the information I required and she...

Savings 23rd January 2026

Gemma told me all the information I required and she was marvellous

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Been with the building society for over 50 years tha...

    Been with the building society for over 50 years that says it all

    Savings
    Verified source 23rd January 2026
  • 5/5

    Very friendly branch and staff I have been coming a...

    Very friendly branch and staff I have been coming a long time and have recommended my friends and family, I recommended my niece to open an account with you.

    Savings
    Verified source 23rd January 2026
  • 5/5

    The branch is on the high street

    The branch is on the high street

    Savings
    Verified source 23rd January 2026
  • 5/5

    I like everything, staff are pleasant and polite

    I like everything, staff are pleasant and polite

    Savings
    Verified source 23rd January 2026
  • 5/5

    Staff are always friendly, helpful and polite

    Staff are always friendly, helpful and polite

    Savings
    Verified source 23rd January 2026
  • 5/5

    Staff highly efficient and friendly better than any...

    Staff highly efficient and friendly better than any bank

    Savings
    Verified source 23rd January 2026
  • 5/5

    Gemma told me all the information I required and she...

    Gemma told me all the information I required and she was marvellous

    Savings
    Verified source 23rd January 2026
  • 5/5

    Gemma told me all the information I required and she...

    Gemma told me all the information I required and she was marvellous

    Savings
    Verified source 23rd January 2026
  • 5/5

    Gemma told me all the Infomation I required and she...

    Gemma told me all the Infomation I required and she was marvellous

    Savings
    Verified source 23rd January 2026

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