I was supported at a difficult time to transition between mortgage products and felt wholly supported and not just another customer of a large organisation.... I was supported at a difficult time to transition between mortgage products and felt wholly supported and not just another customer of a large organisation. This meant a lot at a time of stress and anxiety. Read more Read less

Everyone is always very helpful. Lovely environment in the branch.

Louise was very thorough, knowledgeable and friendly whilst helping me set up my account. The branch was clean, bright and welcoming.

Great service, open on a Saturday for those who can’t access in the week

I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than... I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Read more Read less

There’s little Leek BS can do about interest rates given the current climate but their service and ease of use is unfaultable. They are quick... There’s little Leek BS can do about interest rates given the current climate but their service and ease of use is unfaultable. They are quick to answer calls and when we decided to increase our payment it was really easy to carry out - took a matter of moments! Read more Read less

Very friendly staff every time I go into the branch. The Online offering is easy to use and simple to set up. Competitive savings rates.

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS

Visited Ashbourne branch and the staff were very friendly and knowledgeable of their services.