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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 5,641 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5641 company reviews • Last reviewed within 7 days

Miserable staff who chat to each other and ignore cu...

Savings • 4th March 2026

Miserable staff who chat to each other and ignore customers

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A
Rated Terrible • 1/5
Read more product reviews

Staff at the Newcastle-under-Lyme branch are excepti...

Savings • 3rd March 2026

Staff at the Newcastle-under-Lyme branch are exceptional, always so helpful, nothing is too much trouble. The accounts offered are comparable and communication excellent. Much appreciated... Staff at the Newcastle-under-Lyme branch are exceptional, always so helpful, nothing is too much trouble. The accounts offered are comparable and communication excellent. Much appreciated face to face service, well worth supporting. Read more Read less

{"display":"Angela H","full_name":"Angela H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    The Leek United in Newcastle-under-Lyme...

    The staff at the Leek United in Newcastle-under-Lyme have always been welcoming, polite, respectful and helpful. They are well informed about their products and offer... The staff at the Leek United in Newcastle-under-Lyme have always been welcoming, polite, respectful and helpful. They are well informed about their products and offer advice and information to support our financial decision making. It feels like what it is, a small local branch that knows it's customers Read more Read less

    {"display":"CH","full_name":"CH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CH 3rd March 2026
  • 5/5

    My opinion.

    Excellent staff very helpful and pleasant inside the office is always clean and warm.

    {"display":"Poppy g","full_name":"Poppy g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Poppy g 3rd March 2026
  • 5/5

    Cheadle branch are so very helpful...

    The staff in the Cheadle branch are so very helpful

    {"display":"Emma Cooke","full_name":"Emma Cooke","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emma Cooke 3rd March 2026
  • 5/5

    I dearly love my experience with Leek Building Socie...

    I dearly love my experience with Leek Building Society as it feels so personal to me and I can speak directly to the a member... I dearly love my experience with Leek Building Society as it feels so personal to me and I can speak directly to the a member of the team. I have been with them for almost 12 years and wouldn't dream of changing Read more Read less

    {"display":"Eirian T","full_name":"Eirian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Eirian T 3rd March 2026
  • 5/5

    Very friendly customer service.

    Very friendly customer service. They still have a presence on the High Street and I generally don't have to wait long if I wish to contact them on the phone.

    {"display":"Ruth L","full_name":"Ruth L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruth L 3rd March 2026
  • 5/5

    Every year they continue to be the best at what they...

    Every year they continue to be the best at what they do .offering great products and great customer service

    {"display":"Patrick W","full_name":"Patrick W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Patrick W 3rd March 2026
  • 5/5

    Friendly and approachable staff in lovely surroundings.

    Friendly and approachable staff in lovely surroundings.

    {"display":"Neil Sheldon","full_name":"Neil Sheldon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil Sheldon 3rd March 2026
  • 5/5

    Clear information given and always friendly

    Clear information given and always friendly

    {"display":"Karen H","full_name":"Karen H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157805.png"}}'s avatar
    Savings
    Karen H 3rd March 2026
  • 5/5

    Great service

    Always receive great service when I visit the branch. Very helpful and friendly staff.

    {"display":"Mary","full_name":"Mary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary 3rd March 2026

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