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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 5,723 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended positively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5723 company reviews • Last reviewed within 7 days

Excellent Branch Service

Savings • 7th March 2026

Branch staff in Derby and Uttoxeter are always very friendly and helpful. They are very efficient and knowledgeable about all the societies products .

{"display":"Spk","full_name":"Spk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Spk
Rated Good • 4/5
Read more product reviews

The branch staff are always very helpful and profess...

Savings • 7th March 2026

The branch staff are always very helpful and professional and I like to be able to access a branch and have face to face contact... The branch staff are always very helpful and professional and I like to be able to access a branch and have face to face contact when dealing with my finances. Leek united are committed to keeping local branches open. Read more Read less

{"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JB
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I like to be able to deal with a local company that...

    I like to be able to deal with a local company that provides a more personal service tailored to my needs and Leek Building Society... I like to be able to deal with a local company that provides a more personal service tailored to my needs and Leek Building Society can do this. The staff are always helpful. I saw Emma who was extremely helpful. Read more Read less

    Savings
    Verified source 7th March 2026
  • 5/5

    Excellent Customer Service and reassuring advice.

    Excellent Customer Service and reassuring advice. I wouldn't save anywhere else

    {"display":"Dawn J","full_name":"Dawn J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dawn J 6th March 2026
  • 5/5

    My Mortgage

    Excellent company to deal with. Have been a customer for many years and always found them most helpful and supportive throughout the years

    {"display":"Dave T","full_name":"Dave T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dave T 6th March 2026
  • 5/5

    Very good building society

    Saving product competitive, information given clear, consice, service when visiting the branch is normally very efficient and pleasant

    {"display":"Jan Wilshaw ","full_name":"Jan Wilshaw ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jan Wilshaw 6th March 2026
  • 5/5

    The staff are really lovely and really helpful with...

    The staff are really lovely and really helpful with all my request

    Savings
    Verified source 6th March 2026
  • 5/5

    Always so welcoming very friendly

    Always so welcoming very friendly

    Savings
    Verified source 6th March 2026
  • 5/5

    Lovely staff

    Lovely staff the team are always so helpful and polite

    Savings
    Verified source 6th March 2026
  • 5/5

    Nice friendly professional staff

    Nice friendly professional staff

    Savings
    Verified source 6th March 2026
  • 5/5

    The branch feels bright and happy.

    The branch feels bright and happy. We love face to face contact all the staff are great

    Savings
    Verified source 6th March 2026

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