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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 5,749 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended positively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5749 company reviews Last reviewed within 7 days

friendly service, high interest rates, no nagging ab...

Savings 16th March 2026

friendly service, high interest rates, no nagging about online banking.

Verified source
Rated Excellent 5/5
Read more product reviews

Like to go into a branch and have a passbook.

Savings 16th March 2026

Like to go into a branch and have a passbook. friendly effiecient staff

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Friendly and helpful attitude of staff

    Friendly and helpful attitude of staff

    Savings
    Verified source 16th March 2026
  • 5/5

    Very welcoming branch and staff.

    Very welcoming branch and staff. Perfect.

    Savings
    Verified source 16th March 2026
  • 5/5

    Polite staff, always willing to help and support.

    Polite staff, always willing to help and support.

    Savings
    Verified source 16th March 2026
  • 5/5

    Excellent communication , explained all aspects of t...

    Excellent communication , explained all aspects of the accounts. Outstanding personal service.

    Savings
    Verified source 16th March 2026
  • 5/5

    Very efficient and friendly staff.

    Very efficient and friendly staff.

    Savings
    Verified source 16th March 2026
  • 5/5

    I find all the staff easy to talk to.

    I find all the staff easy to talk to.

    Savings
    Verified source 16th March 2026
  • 5/5

    It's very small bank and the staff are very friendly...

    It's very small bank and the staff are very friendly and very helpful and respectful to me. They have a raffles once a month for... It's very small bank and the staff are very friendly and very helpful and respectful to me. They have a raffles once a month for the charity or gift voucher. I would recommend to my family and friends. Read more Read less

    {"display":"Margaret B","full_name":"Margaret B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret B 16th March 2026
  • 5/5

    The staff in the Hanley Branch are always friendly a...

    The staff in the Hanley Branch are always friendly and helpful and nothing is ever to much.

    Savings
    Verified source 16th March 2026
  • 5/5

    The staff at my branch (Hanley) are always friendly...

    The staff at my branch (Hanley) are always friendly and happy, makes it a good experience they are always helpful. Its perfect the way it is.

    Savings
    Verified source 16th March 2026

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