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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13420 reviews)

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4.87

Based on 13,420 reviews, last reviewed 12th Mar 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

great customer service The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they we... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13420)

Review of the ManyPets, Pet insurance:

Great Service!

Our cat was ill on Good Friday, during the start of lock-down. Becasue we have her insurance with Bought By Many, we used the First Vet app to book a video appointment with a vet 30 minutes from logging on. She was great and told us that our cat needed medication and to book her in immediately. We went to the emergency vet and sat outside while they saw her and dispensed the medicine. BBM covered everything, dealt directly with all the vets in question and paid us promptly. It was a terrible time, handled the best possible way. Reviewed on: 6th August 2020

Very efficient and top notch service!

Very efficient and top notch service! Although they say processing claims takes up to 6 weeks but they always do it in less than 2 weeks! Reviewed on: 1st October 2024

No question unanswered

Every time I have had a question or query regarding my young dog, I have found the answer quickly and in depth to help me Reviewed on: 1st October 2024

Very reliable , good communication and there when we...

Very reliable , good communication and there when we need them, and dealt with our inquiries very effectively Reviewed on: 1st October 2024

Excellent customer service

Customer service is excellent, courteous and friendly. Extremely swift when settling claims. Easy to navigate system. Additional benefits are a nice touch. Reviewed on: 1st October 2024

The most honest of insurers

The ManyPets team are friendly helpful and knowledgeable. Above all they are honest. I’ve only had to make one claim but it was settled fast and with no fuss. The added First Vet service is a huge bonus. Reviewed on: 1st October 2024

Simple to insure, great cover, easy to contact and a...

Simple to insure, great cover, easy to contact and a range of extra offers available too! Reviewed on: 1st October 2024

Good but gets more expensive every year!

Never had to contact them since I took the policy out over 3 years ago, apart from when I had an initial problem which was sorted without fuss. However I am unhappy that the fees increase so much every year when you have never claimed! Reviewed on: 1st October 2024

Excellent customer service.

Excellent customer service. It's really worth the money. Reviewed on: 1st October 2024

Great service

Very good costume service , good value you for money Reviewed on: 1st October 2024

Made a claim over a month ago but still not heard an...

Made a claim over a month ago but still not heard anything back. This is the first time we've insured with ManyPets, hence any decisions about recommendations or renewals are pending until they've dealt with our claim Reviewed on: 1st October 2024

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