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ManyPets: Pet insurance reviews

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4.87
Based on 13,420 reviews, last reviewed 12th Mar 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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Latest highest rating:

5

great customer service The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they we... Read more Reviewed on: 12th March 2026
Laura T's avatar
Laura T

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13420)

great customer service

5
The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they were happy to talk ne through it when my vet wouldn't process a direct claim, despite ManyPets having a vet portal. They were lovely when I had follow up questions about the time it would take to be reimbursed and my renewal price only increased slightly (£2 a month) even though I had claimed. Reviewed on: 12th March 2026
Laura T's avatar
Laura T

Has been straightforward so far and easy to use webs...

5
Has been straightforward so far and easy to use website etc Reviewed on: 5th March 2026
Richard Stewart's avatar
Richard Stewart

Terrible company to deal with

1
We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, submitted a claim and it was rejected. Since then our dog has died, they ignore emails and have continued to take monthly payments by direct debit. This is a terrible company to deal with with no compassion. Please do not take out pet insurance with them for your pet. Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford

Employee's working from home

1
This working from home is not working I spoke to a representative and they couldn't be bothered you could hear a television in the background it's about time they got back to a office then maybe they could be bothered to keep a customer that has been with them for four years now they have lost 2 policy through this made a complaint same answer we very sorry to loose you would not use this company again now having to go to financial ombudsman Reviewed on: 11th February 2026
Terry c's avatar
Terry c

Excellent company, always quick and easy to claim

5
Excellent company, always quick and easy to claim Reviewed on: 1st February 2026
Karen Murphy's avatar
Karen Murphy

Takes an absolute age for ManyPets to credit 'Moneyb...

1
Takes an absolute age for ManyPets to credit 'Moneyback', each year it becomes longer and longer. Depending on who you speak with, there is little continuity - different agents tell you different information. The increase year on year on the policy price is also unacceptable - young animals and have never made a claim, not satisfied all round from the service I have received. Have obviously since changed provider. Reviewed on: 22nd December 2025
KM's avatar
KM

Avoid ManyPets.

1
Avoid ManyPets. They denied my claim by classifying an over-the-counter preventive urinary diet as “treatment” to force a pre-existing condition exclusion — despite my vet confirming it was not treatment. Even worse, the same food is not recognised as prescription food when it comes to reimbursement. Inconsistent, unfair, and clearly designed to avoid paying claims. I’ve cancelled my policy and would not recommend this insurer to anyone. Reviewed on: 15th December 2025
Javier P's avatar
Javier P

Do Not Recommend

1
Very poor customer service, bot like responses to queries. Renewal prices extortionate. Reviewed on: 23rd October 2025
KM's avatar
KM

Part of pre-approved claim refused due to amount

1
I’ve been with them for the second year now. My first claim (under £200) was approved, but as soon as the costs increased, they found reasons to decline, even though it was clearly part of the same ongoing claim. My policy explicitly covers pre-existing conditions, yet they are refusing to pay on the grounds that my cat has never been “clear of pre-existing symptoms” – despite my vet confirming that my cat has not been treated for this. Their reasoning is based only on the fact that we purchased a food supplement from the vet, which is not a valid justification under the policy. This feels like a deliberate attempt to avoid paying legitimate claims. I feel scammed and will be escalating this matter to the Financial Ombudsman and other relevant channels. Reviewed on: 30th September 2025
Maja Baresic's avatar
Maja Baresic

Fantastic company

5
Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exceptionally useful on several occasions too. Reviewed on: 5th September 2025
S C's avatar
S C

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