Marsden Building Society Reviews

  Ratings based on 597 reviews       Last review 2 weeks ago    
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The Marsden Building Society operation today continues to be true to the principles of their founders, remaining focused on home ownership and savings. Smart Money People is the place for Marsden Building Society reviews. Read and write reviews to...

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The Marsden Building Society operation today continues to be true to the principles of their founders, remaining focused on home ownership and savings. Smart Money People is the place for Marsden Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Marsden Building Society Review Insight

What are people saying in their reviews?

Skills & Knowledge

74% of feedback is People related

Customer profile

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Top Channel Preference: N/A

Savings

Lytham branch review

Made to feel welcome on initial contact. Listened to what I wanted. Answered my questions promptly. Did what they said they would.

Reviewed on 30th September 2021
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Lytham branch review

I am not an internet person, like to talk by phone or face to face

Reviewed on 29th September 2021
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Garstang branch review

Rachel was helpful. Explained well. Done over phone and not online. Personal dealings much better than just online facility

Reviewed on 28th September 2021
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Garstang branch review

Excellent personal communications and service. Easy to contact and very approachable staff

Reviewed on 27th September 2021
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Garstang branch review

Excellent service. All staff very polite and professional

Reviewed on 26th September 2021
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Garstang branch review

The ability to open the account on the phone during Covid times

Reviewed on 25th September 2021
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Garstang branch review

The ability to open the account on the phone during Covid times

Reviewed on 25th September 2021
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Mortgages

ADMINISTRATIVE EFFICIENCY

The product is competitive. The clerical systems are clear. Any staff I dealt obviously knew what they were talking about. Thanks

Reviewed on 24th September 2021
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Garstang branch review

Staff always pleasant, helpful, it's local

Reviewed on 23rd September 2021
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Garstang branch review

Alison from the Garstang branch has excelled in the her dealings with me. Most helpful. Lovely manner

Reviewed on 22nd September 2021
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Clitheroe branch review

I like how nice and helpful the member of staff are

Reviewed on 21st September 2021
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Clitheroe branch review

Easy to deal with. Like having a local branch (with normal opening hours)

Reviewed on 20th September 2021
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Clitheroe branch review

Excellent personal service. Nothing could do better

Reviewed on 19th September 2021
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Clitheroe branch review

Very good customer service - Marie was very helpful

Reviewed on 18th September 2021
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Poulton branch review

Very nice staff, showing interest in you

Reviewed on 17th September 2021
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Clitheroe branch review

Friendly and knowledgeable staff. Products are explained and any queries answered fully. Nothing too much trouble

Reviewed on 15th September 2021
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Mortgages

Mmmmmm

`Porting' a mortgage is not what it seems and no-one explained what was involved. It is not a simple matter, it is applying for a new mortgage even if it is the same as the old one, and even if the old one is with the Marsden. It is a long and... Read more

`Porting' a mortgage is not what it seems and no-one explained what was involved. It is not a simple matter, it is applying for a new mortgage even if it is the same as the old one, and even if the old one is with the Marsden. It is a long and complicated process. It may be the pandemic or just the process itself but it is frustrating. It would be more than helpful if it was explained to customers before the process starts what was going to be needed, then all the figures and paperwork would already be at hand and would cut down on time and phone calls. People in the business are familiar with `porting' but customers are not and more explanations and time for questions are needed. Also the way in which monetary calculations are done by the building society needs to be gone through thoroughly so that the customer understands how the society have reached the figures they present to the customer. More openness please!

Reviewed on 15th September 2021
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Lytham branch review

Local smaller building society, friendly helpful staff. Reasonable interest rates

Reviewed on 14th September 2021
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Clitheroe branch review

Details of products arrived swiftly, over the phone rating was excellent

Reviewed on 14th September 2021
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Clitheroe branch review

Mutuality is important to me, being local is also a quality I look for when choosing any service

Reviewed on 13th September 2021
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