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Marsden Building Society reviews

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Rated Excellent 4.94/5

Marsden Building Society reviews

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Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 4,609 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Marsden Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Interest Only Mortgage for a Retired Couple

We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached... We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached by my Financial Adviser who obtained a mortgage offer in principle. once all the necessary documents requested were supplied Mansfield proceeded to evaluate our application further. Although this aspect did seem to take time to be verified we were eventually formally offered the mortgage we were seeking. As a retired couple we were able to secure an Interest Only Mortgage over 20 years. We are also able to make annual 5% over payments annually. We are now just waiting for our property to be completed by the builder before we activate our relatively small martgage, thanks to Marsden Building Society Read more Read less

{"display":"Nigel B","full_name":"Nigel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Nigel B 11th November 2025

Latest negative rating

1/5

In branch service review

Convenient and staff are friendly, courteous and knowledgeable.

Savings
Verified source 28th February 2025

About Marsden Building Society

As a mutual organisation, Marsden Building Society operates solely for the benefit of members and not external shareholders.

The Marsden was founded in 1860 and was called the Great and Little Marsden Permanent Benefit Building Society.

Marsden Building Society is award winning and offers a range of products across savings, mortgages, insurance and life planning.

Marsden Building Society at a glance

Contact details

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Reviews for Marsden Building Society

Showing 11 of 4609 company reviews Last reviewed within 7 days

Interest Only Mortgage for a Retired Couple

Mortgages 11th November 2025

We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached... We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached by my Financial Adviser who obtained a mortgage offer in principle. once all the necessary documents requested were supplied Mansfield proceeded to evaluate our application further. Although this aspect did seem to take time to be verified we were eventually formally offered the mortgage we were seeking. As a retired couple we were able to secure an Interest Only Mortgage over 20 years. We are also able to make annual 5% over payments annually. We are now just waiting for our property to be completed by the builder before we activate our relatively small martgage, thanks to Marsden Building Society Read more Read less

Rated Excellent 5/5
Read more product reviews

Single point of contact and easy communication.

Mortgages 5th November 2025

Single point of contact and easy communication.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very approachable staff members.

    Very approachable staff members.

    {"display":"R K Pedley ","full_name":"R K Pedley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    R K Pedley 4th November 2025
  • 5/5

    In branch service review

    Staff are approachable and exceptional and welcoming.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Customer service is excellent. Both in branch and on the phone. Julie routine was patient and understanding and complex needs. Very good.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Get Wi-Fi in so that bank transfer can be done in office.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Pleasant staff and informative. Local society with branches in towns.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    All is very good, service, communication and explanations and smiley staff.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Excellent customer service. Never feel rushed, always happy to answer queries. This applies to all the members of staff.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Smashing attention from everyone in branch. Thank you.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Branch and phone accessible, pleasant staff. Personalised nature of account causes confusion took +2 calls for me to understand.

    Savings
    Verified source 31st October 2025

    Products from Marsden Building Society

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