Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Marsden Building Society reviews

Marsden Building Society Logo
Rated Excellent • 4.87/5

Marsden Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 4,796 product reviews

Average score of 4.87/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Marsden Building Society have trended positively over the past 90 days

Marsden Building Society really shines with its friendly, helpful staff and the personal, face-to-face service that so many appreciate. The local branches feel welcoming and make banking less stressful. However, some found mortgage processing slow or frustrating, and a few had issues with online account setup and communication delays.

Positive themes

  • Marsden Building Society’s friendly, helpful staff make every visit a pleasure.
  • Marsden Building Society’s local branches offer convenient face-to-face service.
  • Marsden Building Society offers competitive rates alongside excellent service.

Negative themes

  • Mortgage process at Marsden Building Society can be slow and frustrating.
  • Online account setup at Marsden Building Society can be confusing and clunky.
  • Marsden Building Society’s mortgage advice is now outsourced and can cost extra.
Summarised by AI
Was this helpful?

About Marsden Building Society

As a mutual organisation, Marsden Building Society operates solely for the benefit of members and not external shareholders.

The Marsden was founded in 1860 and was called the Great and Little Marsden Permanent Benefit Building Society.

Marsden Building Society is award winning and offers a range of products across savings, mortgages, insurance and life planning.

Marsden Building Society at a glance

Contact details

Website
Visit provider website
Phone
01282 440 500
Email
[email protected]
Main address
Marsden Building Society, Principal Office, 6-20 Russell Street, Nelson, BB9 7NJ
Social media

Reviews for Marsden Building Society

Showing 11 of 4796 company reviews • Last reviewed within 7 days

A very straightforward process

Mortgages • 24th June 2026

I applied for a mortgage, via my broker, with Marsden Building Society. The process has been quite straight forward and easy to navigate. Marsden has... I applied for a mortgage, via my broker, with Marsden Building Society. The process has been quite straight forward and easy to navigate. Marsden has provided clear information about the mortgage product and my options and time lines. Read more Read less

{"display":"PR","full_name":"PR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
PR
Rated Excellent • 5.00/5
Read more product reviews

Service is not good in the conveyancing

Mortgages • 18th June 2026

I am very disappointed with the service that Marsden has devolved to LMS, and subsequently to the Law firm Hennah Haywood in Newport. Different charges... I am very disappointed with the service that Marsden has devolved to LMS, and subsequently to the Law firm Hennah Haywood in Newport. Different charges than notified at the beginning of the transaction. A dismissive stance from the law firm when questioning the difference in amounts, I suggest Marsden need to review specific terms and charges for expat mortgages and who they work with. Read more Read less

{"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3.00/5
Read more product reviews
  • 5.00/5

    I did it myself.

    With the help of experienced telephone Staff and straight forward descriptions of available products , I successfully completed my Mortgage switch myself. I was very... With the help of experienced telephone Staff and straight forward descriptions of available products , I successfully completed my Mortgage switch myself. I was very nervous but it was very easy .Thank you Read more Read less

    {"display":"Doreen H","full_name":"Doreen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Doreen H 15th June 2026
  • 5.00/5

    Diligent and great communication

    Diligent and great communication

    {"display":"Jason B","full_name":"Jason B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jason B 6th June 2026
  • 5.00/5

    Excellent rate.

    Excellent rate. Quick decisions. Good communication

    {"display":"DyD","full_name":"DyD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    DyD 30th May 2026
  • 5.00/5

    Mortgage awarded. Thanks

    Went through Laura Blackwell from True potential the communication between MBS ,TP and ourselves was good.

    {"display":"Philip Storey","full_name":"Philip Storey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    The Marsden - Caveat Emptor!

    The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead,... The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead, should you request it, they refer you to the Mortgage Advice Bureau. This organisation charges for its service. Thus, with the Marsden, it's Caveat Emptor, as they offer an execution-only service. In my opinion, this is both unprofessional and unacceptable. I have submitted a formal complaint to the Marsden. Read more Read less

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark H 22nd May 2026
  • 5.00/5

    .I appreciated all the apparent cooperation.

    I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms... I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms can be difficult. I would have found the paperwork unfathomable without Paul Crow (broker). I was kept fully informed throughout the application,& appreciated being sent the details of the Marden Society's History & philosophy. Read more Read less

    {"display":"Mrs V","full_name":"Mrs V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mrs V 1st May 2026
  • 5.00/5

    Excellent Service

    Everyone has always been so helpful at the Marsden and communications with all the Advisers has been pleasant and efficient throughout . Highly recommended .

    {"display":"Maryanne Smith","full_name":"Maryanne Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic customer service from Chris at the branch...

    Fantastic customer service from Chris at the branch in Nelson today he was very caring and professional with my request. Thank you.

    {"display":"NJA","full_name":"NJA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NJA 27th March 2026
  • 5.00/5

    I applied for a retirement interest only mortgage..

    I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on... I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on board. The application required a lot of detail about the planned use of the loan and once I had provided that Marsden responded quickly and positively. Read more Read less

    {"display":"jane r","full_name":"jane r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    jane r 16th February 2026

    Products from Marsden Building Society

    Showing all products offered by Marsden Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice