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NatWest Group - Cora reviews

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Rated Good • 3.88/5

NatWest Group - Cora reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 6,066 product reviews

Average score of 3.88/5
5 star
85%
4 star
9%
3 star
1%
2 star
1%
1 star
5%
Reviews for NatWest Group - Cora have trended positively over the past 90 days

NatWest Group - Cora’s digital assistant often frustrates with slow replies, poor understanding, and endless loops that waste time. Many find it impossible to reach a human, making simple tasks a real headache. A few still appreciate its quick scam alerts and helpful guidance, but overall it’s a struggle.

Negative themes

  • Cora wastes time by sending users in endless loops without answers. (6 mentions)
  • Impossible to reach a human quickly; long waits and no callbacks. (5 mentions)
  • Cora often misunderstands simple questions and fails basic tasks. (5 mentions)
Summarised by AI
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About NatWest Group - Cora

Cora is available 24/7 to support NatWest customers with questions about day-to-day banking.

If you've chatted with Cora before, why not leave a review below and share your experience with others.

NatWest Group - Cora at a glance

Reviews for NatWest Group - Cora

Showing 11 of 6066 company reviews • Last reviewed within 7 days

I had a security risk to check and it was worse.

Digital assistant • 4th August 2026

I had a security risk to check. Instead of addressing it, Cora made it worse. I cannot give more details as it is security-related. What... I had a security risk to check. Instead of addressing it, Cora made it worse. I cannot give more details as it is security-related. What I can say is that its "eagerness" for action is a bad idea considering the possibility of hallucinations. It cannot distinguish questions from requests, it cannot reference its own recent actions. Read more Read less

{"display":"Dan","full_name":"Dan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Dan
Rated Poor • 2.00/5
Read more product reviews

Hopeless

Digital assistant • 4th August 2026

Tried to stop a duplicate transaction from my and to my own account and it got stuck in s loop

{"display":"Jane G","full_name":"Jane G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 1.00/5

    Cora is useless.

    Cora is useless. I have lost my phone and credit card and can't get a replacement

    {"display":"deep","full_name":"deep","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital assistant
    deep 31st July 2026
  • 1.00/5

    Cora cannot understand the simplest of instructions

    Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm... Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora is the one thing on this planet that threatens to give me a heart attack. My diagnosis? Only 5KB RAM. It should be locked in a bot asylum where it can do no more harm. Read more Read less

    {"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Cora is a moron.

    Cora is a moron. 4MB RAM is not enough these days. Every experience I have had with it has been terrible and useless.

    {"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Hours and hours to respond.

    Hours and hours to respond. Claim sorted the problem and it isn't

    {"display":"Pamela Hartley","full_name":"Pamela Hartley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1510399.png"}}'s avatar
  • 1.00/5

    Beyond useless.

    Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut.

    {"display":"Sukie","full_name":"Sukie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital assistant
    Sukie 7th April 2026
  • 1.00/5

    Waiting for over 30 minutes for connection to an age...

    Waiting for over 30 minutes for connection to an agent and I gave up

    {"display":"Wayne T","full_name":"Wayne T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    The dumbest AI chatbot ever!

    I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get... I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent around in circles where your given option to select from that do not cover the issue your reporting so you end up back where you started from. It has to be the dumbest AI chat bot ever! Read more Read less

    {"display":"Reginald Caligari","full_name":"Reginald Caligari","avatar":{"url":"\/assets\/uploads\/avatars\/users\/570545.png"}}'s avatar
  • 1.00/5

    The AI Assistant is so frustrating!!

    The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I... The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometimes I want to tyalk to a human being!!! Read more Read less

    {"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital assistant
    Kevin B 11th February 2026
  • 1.00/5

    As other reviews you go around & around in a loop an...

    As other reviews you go around & around in a loop and then get 3 hours before a human intervention

    {"display":"John Allen","full_name":"John Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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