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NatWest Group - Cora reviews

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Rated Excellent • 4.59/5

NatWest Group - Cora reviews

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Unverified business Last reviewed within 21 days
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Review summary

People rate this company as Excellent based on 6,055 product reviews

Average score of 4.59/5
5 star
84%
4 star
9%
3 star
1%
2 star
1%
1 star
5%
Reviews for NatWest Group - Cora have trended positively over the past 90 days

NatWest Group - Cora’s Digital Assistant is praised for being quick, easy to use, and helpful with common banking queries, saving loads of time and hassle. Many find it reliable and appreciate the smooth handover to human agents when needed. However, plenty are frustrated by its inability to handle complex issues, frequent loops, and long waits for real help, making it feel more like a barrier than a solution.

Positive themes

  • Cora saves time by quickly answering common banking questions without waiting on hold.
  • The Digital Assistant is easy to use and user-friendly for everyday banking tasks.
  • Cora efficiently directs you to a human agent when it can’t solve the problem itself.

Negative themes

  • Cora often fails to understand complex or specific queries causing frustration.
  • Long waits and poor follow-up from human agents after Cora transfers cause annoyance.
  • Many find Cora repetitive and stuck in loops without providing real solutions.
Summarised by AI
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About NatWest Group - Cora

Cora is available 24/7 to support NatWest customers with questions about day-to-day banking. If you've chatted with Cora before, why not leave a review below and share your experience with others.

NatWest Group - Cora at a glance

Reviews for NatWest Group - Cora

Showing 11 of 6055 company reviews • Last reviewed within 21 days

Ordering a new debit card from abroad

Digital Assistant • 1st January 2026

I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora... I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 or 3 goes at it and wasn't sure if they had decided to send one. Read more Read less

{"display":"Phil B","full_name":"Phil B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
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Is Cora thick?

Digital Assistant • 16th December 2025

Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI.

{"display":"B C","full_name":"B C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
B C
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Questions related to foreign countries are beyond Cora.

    Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do... Cora is unable to provide straightforward answers to any questions relating to account holders moving abroad. For example: A) I am moving abroad, what do i need to do. B) I am relocating to France , can I keep my account? C) I am moving to France, how do I update my details - all give the same response about travelling abroad or random answers about payments . Read more Read less

    {"display":"Mike Taylor","full_name":"Mike Taylor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315503.png"}}'s avatar
  • 1/5

    Worst service since I opened account in 1971

    50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned... 50 minute wait to speak to ISA team and CORA is incapable of answering simple questions . Phone back option ridiculous. The person who phoned back put me back in the queue with a longer advised waiting period which obviated the call back request. Read more Read less

    {"display":"W C","full_name":"W C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    W C 24th October 2025
  • 1/5

    Possibly the wordt customer service in the industry?

    Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their... Complete waste of time- very poor customer service made only worse by the useless "Cora" . All contact avenues seem to be pushing towards their banking app (i.e. 3 hour wait to talk to an agent) which if it is anything like their online presence I'd avoid like the plague. Read more Read less

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Mike 17th September 2025
  • 1/5

    Useless.

    Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time.

    {"display":"Elizabeth S","full_name":"Elizabeth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Elizabeth S 4th September 2025
  • 1/5

    Cora cannot handle anything more than a very basic r...

    Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fails completely. And I have never had any of my negative feedback responded to, which suggests that there is no human overview. To refer to it a Customer Service is an insult to account holders Read more Read less

    {"display":"M P","full_name":"M P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    M P 5th August 2025
  • 1/5

    Just trying to order a replacementcard because...

    Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with Cora. Read more Read less

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Digital Assistant
    Rob 10th July 2025
  • 1/5

    bungling amateurish attempt at AI

    Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like "... Completely useless. Knows nothing, cannot answer the most basic questions.Gets fixated on the original request. When asking for a human there are responses like " we will respond in 220 hours, 6 hours, 4 hours... When I got a human they answered my query from scratch as soon as as I typed my question. Read more Read less

    {"display":"Jeremy Towers","full_name":"Jeremy Towers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1263449.png"}}'s avatar
  • 1/5

    NatWest Bank

    Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking... Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking with customer service I was left very disappointed with customer service. I am still shaking, awful experience. Read more Read less

    {"display":"Danuta","full_name":"Danuta","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Not fit for purpose

    Extremely long waits for responses (well over an hour) not providing complete answers.

    {"display":"MR M","full_name":"MR M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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