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O2 Drive Reviews

Ratings based on 28 reviews Last review 1 week ago
1.18 / 5Poor overall rating

Although best known as a mobile phone provider, in 2015 O2 launched Drive, a car insurance service aimed at younger drivers.Read Full Description

Although best known as a mobile phone provider, in 2015 O2 launched Drive, a car insurance service aimed at younger drivers.

O2 Drive is split into two products: Box on Board and the O2 Drive app.

O2 Drive box on board is a black box insurance product designed to help inexperienced drivers improve their driving and lower their insurance premiums. Black box technology - also known as "telematics" - sends data about your driving to your insurer, which means they can offer you lower insurance premiums if you prove yourself a safe driver.

The app also lets you manage your insurance from your phone. It shows you how safely you've been driving - a "driver score" - and presents a list of perks that you're entitled to.

These perks are a key part of the O2 Drive offering. They include discounts and offers from major retailers. Many of these perks are separate to those offered to mobile customers through O2 Priority, so you don't have to be an O2 mobile customer to benefit.

You can read customer reviews of O2 Drive below. If you're an existing customer, write your own review and let our community know what you think.

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Your O2 Drive Reviews (28)

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10th January 2019

Would rather have cancer then there insurance

Was insured for 6 months with a black box. no problems. Then 20 minutes into 2019 they apparently caught me speeding on the black box. And give me a black flag. Then 3 days later they give me a second one. Now I'm just wait for the 3rd. So they can...

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Was insured for 6 months with a black box. no problems. Then 20 minutes into 2019 they apparently caught me speeding on the black box. And give me a black flag. Then 3 days later they give me a second one. Now I'm just wait for the 3rd. So they can cancel my policy for no reason. Hope the manager dies in front of his kids

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5th January 2019

Do not use this company they cant be bothered to answer the phone

I got a quote online at the right cost so called them to go ahead with the quote sat on the phone for 20 min listening to there crap.So i started looking in to there reviews and i didn't like what i was reading so i put the phone down 10 min later i...

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I got a quote online at the right cost so called them to go ahead with the quote sat on the phone for 20 min listening to there crap.So i started looking in to there reviews and i didn't like what i was reading so i put the phone down 10 min later i got a call back from them saying i'd been entered in to a £20.00 prize draw. O2 dive keep the £20.00 and up grade your phone service and customer relations .........! don't use this insurance company.......!!!!

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3rd January 2019

Should have stuck to mobiles

Very poor service when I needed to change my car: gave me a quote for the new one that was nearly double the cheapest alternative, and 40% more than o2 themselves quoted via an insurance comparison site. The rep was completely uninterested and there...

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Very poor service when I needed to change my car: gave me a quote for the new one that was nearly double the cheapest alternative, and 40% more than o2 themselves quoted via an insurance comparison site. The rep was completely uninterested and there was no sense they were interested in keeping me as a customer. I chose to pay the cancellation fee on my policy and go elsewhere, and still saved a lot of money! Not a great attitude towards their customers - thank God I didn't have to make a claim; I shudder to think what they would have been like to deal with.

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31st October 2018

An absolutely dreadful company

Pity there's no option to give no stars.My daughters partner took out insurance with O2. He's been stopped twice for not having insurance, apparently not on the database. First time he contacted them about it they made some ridiculous excuse about a...

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Pity there's no option to give no stars.My daughters partner took out insurance with O2. He's been stopped twice for not having insurance, apparently not on the database. First time he contacted them about it they made some ridiculous excuse about a delay putting it on ( over 2 months) but they assured him it would be done. Lo and behold he got pulled by the police again a month or so later for no insurance. So he got onto them again and they came back with the explanation that there was a problem with the underwriters. They then said it would cost him an extra £1200 to sort out, go figure. End result insurance cancelled and taken out with a proper insurer

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26th October 2018

Dont bother considering them

This is the worst car insurance company i have come across. They damaged my car while inserting the black box , reported it and asked them to fix my car but they denied responsibility. Their engineer ALEX WILLIAMS is the one who damaged my car. Now am...

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This is the worst car insurance company i have come across. They damaged my car while inserting the black box , reported it and asked them to fix my car but they denied responsibility. Their engineer ALEX WILLIAMS is the one who damaged my car. Now am left with bills to sort out my car.

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17th September 2018

Disgrace

My son took a policy with this company.He was hit by a fail to stop driver that is captured on cctv but can’t make the Registration number out. The police were happy he was not at fault .He’s lost his car as it was written off. As there was no other pa...

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My son took a policy with this company.He was hit by a fail to stop driver that is captured on cctv but can’t make the Registration number out. The police were happy he was not at fault .He’s lost his car as it was written off. As there was no other party to claim off O2 drive added on an additional £400 to his excess as he’s a young driver and are charging him almost £600 to close his policy. No one sold him legal cover either. He has paid 02 drive over £2000 in insurance for nothing.
The policies have more twists and add ons that are beyond belief. I believe they are selling young people insurance like bank loans and when they really need cover you don’t provide it and to add insult to injury they add on more cost.
Inexperienced people selling rotten policies to kids!

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26th August 2018

They increased the quote after I had paid!!

I came to O2Drive through a quote through compare the market.com (CTM.COM) and completed all necessary information (CTM.COM) including details of a previous claim. The insurance quote was marginally better than my previous company and so I accepted...

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I came to O2Drive through a quote through compare the market.com (CTM.COM) and completed all necessary information (CTM.COM) including details of a previous claim. The insurance quote was marginally better than my previous company and so I accepted the quote, only to get a bill two weeks later for another £56 in a letter saying that I hadn't disclosed information of my previous claim, which I did. When I complained they said that CTM.COM quote didn't have any record of my previous claim but it was recorded and I had a screen shot of this. They still won't budge, and wouldn't cancel the insurance without £60 charge and further charges for use of the insurance. I'm absolutely furious with them as through chaining to them my insurance has now increased over staying with my existing company. I would not recommend them. Please tread carefully.

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11th August 2018

Cannot speed at ALL.

If you go just over 70mph for reasons of overtaking in your car on the motorway then you will be flagged. 3 flags and it’s gameover. They will cancel your insurance and this can affect your policy for future insurance companies. Your driver like m...

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If you go just over 70mph for reasons of overtaking in your car on the motorway then you will be flagged. 3 flags and it’s gameover. They will cancel your insurance and this can affect your policy for future insurance companies. Your driver like myself it’s a NEVER AGAIN. Don’t do it to yourself even if your saving some money, not worth the hassle honestly.

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7th August 2018

Do Not Use

no point in making sure you have the o2drive app when it doesn't even work, black box is literally taped to your battery and they will cancel the policy if the battery gets changed as it trips the recorder in this. There is a reason why they come out...

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no point in making sure you have the o2drive app when it doesn't even work, black box is literally taped to your battery and they will cancel the policy if the battery gets changed as it trips the recorder in this. There is a reason why they come out so cheap

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24th July 2018

Useless scamming thieves

They won’t accept the emailed copies of no claims. Sent original but they somehow don’t have it?? Utterly useless customer service that couldn’t care less in fact I doubt he even had my policy up on the screen when patronising me. Lots of threatening e...

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They won’t accept the emailed copies of no claims. Sent original but they somehow don’t have it?? Utterly useless customer service that couldn’t care less in fact I doubt he even had my policy up on the screen when patronising me. Lots of threatening emails for cancelling and charging £60 because I haven’t sent them proof of no claims. Now I don’t have my no claims paperwork because they have it. This company is on a par with Vodafone, and that is not a compliment. Do not use, they are clueless.

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3rd July 2018

O2 Oh No

When the renewal came around it was approx £400 more than I got it for from another provider !! I’m 63 with a clean license and 10 years no claims !! About a month after I finished with them they sent me rude emails followed up by Ryder phone calls sa...

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When the renewal came around it was approx £400 more than I got it for from another provider !! I’m 63 with a clean license and 10 years no claims !! About a month after I finished with them they sent me rude emails followed up by Ryder phone calls saying I owed them £25 for missing a payment ? Which they passed onto a debt collector. Just a horrible company. Avoid at all costs ...

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4th May 2018

Absolutely disgusting service Would not recommend

Set up my daughter's car insurance with tem twice it has been cancelled through no fault of hers, this time they took there money 4 days later cancelled due to a second fault with her black box stating they have tried to contact her to do a diagnostic...

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Set up my daughter's car insurance with tem twice it has been cancelled through no fault of hers, this time they took there money 4 days later cancelled due to a second fault with her black box stating they have tried to contact her to do a diagnostic but they have not attempted to get hold of her at all now they want to start a new policy again and want yet more money upfront total con artists!!!!

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25th April 2018

RUBBISH Black Box

Took out insurance with these thieves and they cancelled insurance because the black box stopped working. Phoned them to resolve and they said no engineers were available to look at the box so cancellation stands....

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Took out insurance with these thieves and they cancelled insurance because the black box stopped working. Phoned them to resolve and they said no engineers were available to look at the box so cancellation stands.
SO UNFAIR THESE PEOPLE ARE NOT TREATING CUSTOMERS UNFAIRLY and the government needs to step in to stop these these cowboys ruining peoples driving records unfairly.

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17th April 2018

Cheapest but the worst

I will never go with 02 insurance again terrible service and when you get a black box to be fitted they are always hours late or don’t turn up and expect you to be available anytime during the week because they do not fit on the weekends. Awful do not ...

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I will never go with 02 insurance again terrible service and when you get a black box to be fitted they are always hours late or don’t turn up and expect you to be available anytime during the week because they do not fit on the weekends. Awful do not go with 02 .