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One Call Insurance: Business Vehicle Insurance Broker reviews

Name: Business Vehicle Insurance Broker
Rating: 4.81 (1402 reviews)

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4.81

Based on 1,402 reviews, last reviewed 26th Sep 2025

13000% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

We never had any issue with One Call Insurance We never had any issue with One Call Insurance Reviewed on: 26th September 2025

Latest lowest rating:

1

When cancelling a policy you pay in advance with 5 m... When cancelling a policy you pay in advance with 5 months left you are told with the cancel fee there no no refund.. Reviewed on: 24th July 2025

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Business Vehicle Insurance Broker reviews (1402)

Great service from start to finish

A no nonsense insurance company that gives you the service you expect. Reviewed on: 29th August 2023

No refund after cancelling

Paid this company my whole 12 months insurance upfront. Cancelled because I sold the car 5 months later. Apparently no refund due at all, the only thing I got was a letter in the post with a statement that says Syntax Error!!! You cannot speak with anyone about this so I have just wrote it off. DO NOT DEAL WITH THIS COMPANY Reviewed on: 5th August 2023

will not resolve problems

I had a policy auto renew for an annual fee and also direct debit. I did not want to renew my policy because it had increased by at least £200 so I took out an insurance policy with different company. OneCall had taken the annual fee from my PayPal account before the policy was due to renew. I made sure I cancelled the policy it the chat agent agreed that I should receive a full refund. This has not happened, I have received a letter saying that my refund is £zero. It is virtually impossible for me to contact One Call possibly because of the number of other customers queuing to chat. This is not good customer service, It is is fact no customer service and not what I signed up for. Under the sale of goods act I should receive a full refund because the service was not as sold and I cancelled on-line within 14 days, Please ask one call to contact me. Reviewed on: 27th July 2023

easy to deal with

I actually got a renewal quote cheaper than shopping around and cheaper than last years premium. Reviewed on: 19th July 2023

Try "no call"

10 weeks to settle a non fault claim, they were only interested in making injury claims and hire car charges, I required neither, I was given a claims telephone number that no-one ever answered, eventually I was able to contact the underwriters who dealt with my claim in a few days Reviewed on: 27th September 2022

Professional service

Very helpful in changing policy and good communication skills in explaining new policy Reviewed on: 13th September 2022

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

Poor service

Really poor service. Decided to start a policy with this company as it was the cheapest on the market, however the customer service was a heavy price to pay. After I had received my quote, I received a vague email to say that my monthly payments would increase as 'the risk details provided to us at inception of your insurance policy are currently incorrect'. I went onto the live chat to try and rectify this and I was told that I had made a claim a couple of years ago (this claim didn't end up going through, and this wasn't an issue with my previous insurers). Just trying to make more money out of me. Anyway, the attitude of the chat assistant was really poor and they didn't do anything to help. I am still in my cooling off period and will be cancelling tomorrow. Stay away from this company or you may expect to pay more than their initial quote! Reviewed on: 8th February 2022

Review

Since being with my insurance company I have had no problems. If I have had any enquiries they have worked professionally and quickly in solving any questions I have asked. I would definitely recommend this insurance company. Reviewed on: 9th November 2021

Great service

Great customer service and very efficient at delivery of services someone is always there to answer my call. Reviewed on: 4th November 2021

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One Call Insurance: Business Vehicle Insurance Broker reviews

13000% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review One Call Insurance: Business Vehicle Insurance Broker now

One Call Insurance Business Vehicle Insurance Broker reviews (1402)

Great service from start to finish

No refund after cancelling

will not resolve problems

easy to deal with

Try "no call"

Professional service

Terrible experience

Poor service

Review

Great service

Review One Call Insurance: Business Vehicle Insurance Broker now

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