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One Call Insurance: Business Vehicle Insurance Broker reviews

Name: Business Vehicle Insurance Broker
Rating: 4.83 (1613 reviews)

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4.85

Based on 1,613 reviews, last reviewed 14th Oct 2025

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It was fast & inexpensive service It was fast & inexpensive service Reviewed on: 14th October 2025

Latest lowest rating:

1

When cancelling a policy you pay in advance with 5 m... When cancelling a policy you pay in advance with 5 months left you are told with the cancel fee there no no refund.. Reviewed on: 24th July 2025

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

One Call Insurance Business Vehicle Insurance Broker reviews (1613)

Review of the One Call Insurance, Business Vehicle Insurance Broker:

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

Great service .!!

Easy online access on line, and to get in touch when needed etc .!!! Reviewed on: 8th October 2025

Good service and overall price, would recommend to o...

Good service and overall price, would recommend to others Reviewed on: 8th October 2025

Its easy and helpful.

Its easy and helpful. Easy to make changes. I must recomend it. Reviewed on: 8th October 2025

No Calls, just emails

All done by emails, very quickly completed and no fuss. Price was competitive albeit on the more expensive side. It was around a 20% increase from last year’s cost which shocked me. Other insurance companies were around the same ballpark though. Reviewed on: 8th October 2025

They are always competitive on price and very helpful

They are always competitive on price and very helpful Reviewed on: 8th October 2025

Great, cant fault them, good service, had no issues...

Great, cant fault them, good service, had no issues so far. Reviewed on: 8th October 2025

Brilliant cost effective but also more an issue of n...

Brilliant cost effective but also more an issue of needing to.claim after difficulties ... Reviewed on: 8th October 2025

I have been with One Call for a few years now and al...

I have been with One Call for a few years now and always found them both fair and affordable. Reviewed on: 8th October 2025

Highly recommend, Easy and straightforward

Easy and straightforward, excellent customer service and portal easy to use. Always responsive to customers needs and quick to respond. Reviewed on: 8th October 2025

Van insurers

Great company, easy to deal with and app easy to use. Been with them for several years Reviewed on: 8th October 2025

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