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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.82 (16094 reviews)

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4.83

Based on 16,094 reviews, last reviewed 23rd Jul 2025

205400% increase in 5 star reviews

in the past 90 days

1200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

once I had connected to a human the staff were very... once I had connected to a human the staff were very helpful Reviewed on: 23rd July 2025

Latest lowest rating:

2

My only issue is when trying to get in touch. My only issue is when trying to get in touch. Reviewed on: 22nd July 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (16094)

RIP OFF MERCHANTS

Appalling company - RIP OFF ATTEMPT I took insurance with this company... Attempted to should I say. I took out the insurance online and was advised by their email that I would receive my documents within the next 30 mins and that I was not bound by or protected before this..... 2 Hours give or take - taking a cab all the way home as I couldn't collect the car I wanted to purchase. Called at 8am the next morning, payment still showing as authorised but not taken out yet, these JOKERS wanted to charge me £49.99 for insurance I NEVER GOT!!! They hadn't even taken payment yet and thought they could scam me out of that! The 'customer service' agent, yea right, tried pulling the T's & C's, luckily I read them too, and when I asked for a manager she quickly said "ohhh the payment has been made void and will be refunded". DO NOT GO WITH THIS COMPANY, absolute clowns! Reviewed on: 9th March 2020

not so much one call, more one big rip off

Phoned one call to inform that Royal Mail has changed my postcodes last 2 digits. They got back to me telling me they had to cancel my current policy and a new one would cost me £1400. When I said I would go elsewhere they said they are going to bill me cancellation charges, even though they are the ones cancelling it. See you in court One call. Reviewed on: 27th January 2020

Stay Away!

My car insurance was automatically renewed, I only noticed once the money was taken. I contacted One Call Insurance 1 day after it renewed, they charged me £60+ to cancel the policy. They were not interested in discussing it, only stating I had agreed to the terms and conditions. What happened to 14 day cool off period? I feel like I've been scammed. Reviewed on: 25th January 2020

Am I a victim of crime?

I had a vehicle policy (standard private vehicle, Fully comp Soc and Dom, recovery, courtesy car, foreign travel inc) with OneCall for a year, a year in which I had a continually poor level of service. Trying to get through the call system to speak with someone was the a rigmarole of option after option. I had to change my vehicle part-way and got stung with an admin charge plus a compulsory increase on my excess taking me from £100 to £400. To cancel would have been crippling, and the call taker represented them to a tee i.e. ruthless. I took my car abroad, and was the victim of the most minor hit and run. I did my best to find an independent repairer but all found it a bit awkward or quoted silly money. The policy was coming up to renewal time and I was conscious not to delay further so I called. The call-centre spent half an hour taking details. Then they referred me to One-Call (why?) whereupon I was interrogated for a further 30 mins. At the conclusion they said I would be referred to a third department who would call me back in a few days. After nearly a month I had no call so I complained. I was then suddenly contacted by their selected repairer (via a message service, no human being) saying it had been authorized. Their repairer told me the cost would be in the region of £600 (not the figures I'd been getting independently). A week went by and I was told the insurer had agreed the quote and to make arrangements. The repairer then mucked me about with multiple calls and text messages trying to book me in and provide a courtesy car. In the meantime I'd had my first renewal quote through the post...they'd dropped the compulsory excess they'd hit me with and the price was a moderate hike on the previous quote. I was already disatisfied and so contacted them and told them NOT to automatically renew. It took half an hour of negotiating before they confirmed that they'd agree to CANCEL the renewal! Then the final straw...days before lapse I got ANOTHER renewal quote through the post...the cost had DOUBLED and the excess had gone back to the extortionate level they'd hit me with. But that's not all...today I get a call from the repairer. OneCall have refused to honour the courtesy car as I had refused to renew the policy. No such clause was declared to me when I agreed the contract. I can't even see how that would be legal, and potentially it borders on Fraud by False Representation. I am obviously going to have to complain again, and it's a tiresome process with this company. I have told no untruths, have fulfilled my part of the contract. They might be 'cheap' but you get what you pay for. Bad service with a rip-off at every turn. Reviewed on: 15th November 2019

Charge £50 to cancel day after puchased

Took out insurance based on VFM. When recieved docs realised it was an Ageas policy and read reviews. Decided to cancel within cooling off period. They have charged me £50 to cancel!!! I have read further into their practices and find they charge huge amounts for trivial work. Do not touch. Which magazine give them the lowest rating. Reviewed on: 31st October 2019

Bad bad business

Took out insurance for a year and then rung to cancel the renewal 5 days beforehand. They debited my card anyway so I contacted them to refund the money and waited 3 weeks with still no refund.Contacted them again and was assured it would be in my account in 5-10 days and it's now 3 weeks later with no money. Taking money for a service that was cancelled and you have not provided is commonly known as FRAUD! Do not do business with them, they are useless, difficult to get hold off and do not do anything they say they will. Reviewed on: 29th October 2019

Staggeringly poor

I tried to buy insurance from these people but decided to cancel it after a problem with their website not recognising my details, tried 'live'chat to resolve...pointless so decided to cancel. With my purchase listed as a quote as it had not been processed this should have been straight forward. 40 minutes of runaround later (including hanging up on me) I discovered that my quote was now a policy as it had been processed whilst I was trying to cancel it and you've guessed it there would be a £49 charge for cancelling a policy less than 1 hour old. Avoid these robbing dogs at all costs. If they were the last insurance company on earth I rather risk prison for driving without insurance Reviewed on: 6th October 2019

Rude, arrogant & fee's for everything

Use ANY company other than these 4th party call centre cowboys. It's charges & fee's every step of the way, even to change a direct debit, which are not disclosed until AFTER the fact & they refuse to cancel a policy within the legal cooling off period without charging £50 (as per Consumer rights law) Absolute scam merchants . Reported to insurance regulators & FS ombudsman. Reviewed on: 5th September 2019

Cancelled my contract without informing me

They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company. I feel someone has been into my wallet taken what they want and left. Please use a reputable company instead, OneCall are anything but!!!!!!!!! Reviewed on: 2nd September 2019

Standard

Great service for those who hate paperwork and aggressive upselling, great customer care. Reviewed on: 1st September 2019

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