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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (18216 reviews)

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4.85

Based on 18,216 reviews, last reviewed 30th Aug 2025

400700% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

A simple process with a great result As well as being quick and easy everything was clear o the forms provided and simple to understand and complete. Reviewed on: 29th August 2025

Latest lowest rating:

1

Shocking treatment and left thousands in debt In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of s... Read more Reviewed on: 30th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (18216)

Overcharged on second car policy

Bought second policy one after the other and was charged £70 more than Moneysupermarket quote without notice. One Call insurance said that my second car refused to acknowledge the actual quote even though I offered to send them a screenshot. Very obstinate when I asked to change this and then wanted to charge £50 for me to cancel my policy. Really unethical behaviour. Reviewed on: 30th October 2020

Shocking Customer Service

Trying to contact this company is diabolical. Only provision available is via Live Chat. Queued for hours before being cut off. No phone number or email address available. I cancelled my policy in July (after many hours and 2 attempts over Live Chat) and I'm still receiving letters stating that my policy is due to be cancelled if I don't make a payment. Won't ever use or recommend this company again, it's a shambles! They seem to be able to get in touch with you when they are looking for a payment but can't afford the same when you need to contact them. It's a joke! Reviewed on: 9th October 2020

Satisfied

Staff knowledgeable and very helpful Reviewed on: 19th September 2020

Onederful all the way - Call for insurance

Highly competitive prices, superb seamless service, lovely, friendly staff who go that extra mile for you. Reviewed on: 19th September 2020

Great staff

Great staff, considerate and thorough Reviewed on: 19th September 2020

All good

Very good service would recommend To everyone. Reviewed on: 18th September 2020

very pleasant& helpful

been with them for about 10 year's now in that time never had any problems always very helpful i have the full package with them the quote is great every year have looked at other company's but none come close . Reviewed on: 18th September 2020

Ian Marland

I have been with One Call Insurance for some three years and always found them helpful. Reviewed on: 18th September 2020

Break Down

When we had the misfortune to break down One Call arranged for a local recovery firm. No drama Reviewed on: 18th September 2020

Responsive & Adaptable

I recently changed vehicles mid term. One Call responded immediately, providing excellent support to update my comprehensive car insurance cover. This was effected in a polite and courteous manner, representing great value and support. Reviewed on: 18th September 2020

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