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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.84 (22188 reviews)

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4.86

Based on 22,188 reviews, last reviewed 8th Oct 2025

42289% increase in 5 star reviews

in the past 90 days

2250% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Had no issues with insurance and renewal was fine too. Had no issues with insurance and renewal was fine too. Straight forward Reviewed on: 8th October 2025

Latest lowest rating:

1

At first good value motor insurance, then I was heav... At first good value motor insurance, then I was heavily penalised for making a mistake on my application form, and then charged admin charges twice Reviewed on: 8th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (22188)

Staggeringly poor

I tried to buy insurance from these people but decided to cancel it after a problem with their website not recognising my details, tried 'live'chat to resolve...pointless so decided to cancel. With my purchase listed as a quote as it had not been processed this should have been straight forward. 40 minutes of runaround later (including hanging up on me) I discovered that my quote was now a policy as it had been processed whilst I was trying to cancel it and you've guessed it there would be a £49 charge for cancelling a policy less than 1 hour old. Avoid these robbing dogs at all costs. If they were the last insurance company on earth I rather risk prison for driving without insurance Reviewed on: 6th October 2019

Rude, arrogant & fee's for everything

Use ANY company other than these 4th party call centre cowboys. It's charges & fee's every step of the way, even to change a direct debit, which are not disclosed until AFTER the fact & they refuse to cancel a policy within the legal cooling off period without charging £50 (as per Consumer rights law) Absolute scam merchants . Reported to insurance regulators & FS ombudsman. Reviewed on: 5th September 2019

Cancelled my contract without informing me

They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company. I feel someone has been into my wallet taken what they want and left. Please use a reputable company instead, OneCall are anything but!!!!!!!!! Reviewed on: 2nd September 2019

Standard

Great service for those who hate paperwork and aggressive upselling, great customer care. Reviewed on: 1st September 2019

Absolute rip off,avoid

Their admin fees are outrageous! Customer service is very poor. They are basically out to screw you for every penny and use every trick in the book to do so. Please use a reputable company in stead,OneCall are anything but! Reviewed on: 21st August 2019

Avoid at all costs

Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019

Avoid like the plague!!!

Do not use

Extortionate fees to make any changes, a £20 per month policy ended up costing £200 for 2 months. Shocking customer service. Reviewed on: 30th July 2019

No-nonsense, good value car insurance

Helpful & efficient UK-based staff always happy to discuss any query or fine detail of a quote. Extremely good value for money. Just the best! Reviewed on: 4th July 2019

Car insurance

I initially set up my insurance on line which was simple to follow instructions and easy to use. One call car insurance took care of the rest and sent me a confirmation email and receipt for payment, l then received my insurance by chosen method through the post within four days and everything was as required and l had total customer satisfaction. I have spoken to One call over the phone since and they were very helpful land dealt with my inquiry straight away. I would definitely recommend One Call insurance to my friends and family. Reviewed on: 4th July 2019

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